SBS Hair Reviews 

165
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid delivery service, frequently noting its impressive speed and efficiency. Many people also commend the high quality of the products, finding them amazing and effective, alongside the wide range of brands available. The overall service is consistently described as excellent, with reviewers highlighting the friendly and helpful nature of the representatives. Reviewers often highlight the ease of ordering and the overall smooth, efficient experience. Furthermore, many customers express delight over the thoughtful little extras, such as sweet treats, regularly included with their orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Product

Users describe positive interactions with the product, often highlighting its quality and effectiveness. Many... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, products are all amazing and the service you get from the representatives is second to none, they are all so friendly and so helpful. Highly recommend

Rated 5 out of 5 stars

Great products available Great price Quick service Good packaging Little surprise in every delivery 🤩

Rated 5 out of 5 stars

Excellent. Well packaged, speedy arrival. I love the sweet surprise too, nice personal touch

Company replied

Rated 5 out of 5 stars

O&M power base is a game changer for thick, wiry and dry hair. Hair is now smooth, shiny and more manageable. Definitely recommend.


Company details

  1. Hair Product Store

Written by the company

Our mission is to provide modern, diverse, sustainable and ethical brands, and business support to Hairdressing Salons. We will offer an honest and trustworthy service, and emphasise on being together.


Contact info

4.8

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(165)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick delivery, really pleased!

My salon didn’t have any of the product left that I wanted to purchase asap so I had a look online and came across SBS which had the product and also offered free delivery
Placed the order with standard delivery and it came the next day! Really efficient service and there was even a little bag of sweets in the package which is always a nice touch. Thanks so much!

October 17, 2024
Unprompted review
SBS Hair logo

Reply from SBS Hair

We're so pleased you were happy with our service and thank you for choosing to shop with us :)

Rated 5 out of 5 stars

Customer service is outstanding

Customer service is outstanding, been speaking with Adam via text, extremely quick and helpful!

July 25, 2024
Unprompted review
SBS Hair logo

Reply from SBS Hair

We're so pleased you were happy with our customer service and thank you for choosing to work with us :)

Rated 5 out of 5 stars

The best service and team

The best! Customer service is absolutely spot on, nothing is ever a problem and we are really made to feel a part of the team with SBS and not just a number or a sale 💚🌿

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great delivery and communication

Absolutely cannot recommend this company enough. Free delivery made me pick this company to order from and within 24 hours of ordering I received my product. I had a slight issue and this was sorted straight away. Will definitely be using this company again.

April 18, 2024
Unprompted review
SBS Hair logo

Reply from SBS Hair

Thank you so much for taking the time to leave us a review. We're so happy you've been pleased with the service you have received from us and look forward to working with you again.

Rated 5 out of 5 stars

Such a great company

Such a great company. Very supportive always helping you to get the best. Easy to talk to orders always on time very quick. Sam always gets the job done and so helpful
Thank you

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service

I have used salon business solutions for almost a year now, Sam has been an amazing representative, always giving me the best advice and recommending other products to help give my clients the best in salon treatments and products. I’m currently using NINE YARDS and I’m excited to bring O&M to the salon in January.

December 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service, Fast Delivery

Fantastic and efficient service with the best range of products, the nine yards products are the best I’ve ever used and the best thing is the speed of service especially as we now live in a world where speed to receive goods is so important.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products, service and education.
Nothing is too much trouble and they genuinely care about the success of the salons they provide for.
Special shout out to Helen on accounts too!
Always efficient and a pleasure to work with.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

I am really happy I got in touch with…

I am really happy I got in touch with salon business solutions. Adam is extremely helpful and knowledgeable about the vegan products they have available. A friendly and approachable service 😊

December 11, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

We are really happy you got in touch with us Emma !
Hope you enjoyed the products advised by Adam.

Rated 5 out of 5 stars

Excellent service from the whole team

Excellent service from the whole team. Nothing is to much trouble and the brands are brilliant. Thank you so much for supporting the industry with fab eco friendly products.

November 29, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Thank you so much for your lovely review Vanessa.

Rated 5 out of 5 stars

I’ve been in the industry for 30 years…

I’ve been in the industry for 30 years now and I’ve had my own buisness Claxton hair for 14 years .. I’ve known of Sam for many years but never worked directly with him. Absolutely blown away with how he and the company (Sbs) operates ,from the amazing R&co products he supplies to the recognition of our British hairdressing awards nomination. ( which many companies have failed to acknowledge) . Looking forward to 2022 🙏

November 26, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Thank you so much for your review John. We love working with you and are really proud to have you as one of our stockists. Huge congratulations from all the team on your BHA nomination!

Rated 5 out of 5 stars

Great team who are always there when I…

Great team who are always there when I need them . I used to dread other companies coming into the salon but I have to say it’s great working with Adam as there is no heavy sell just lots of professional advice and I feel like he’s looking out for my business not just trying to sell and this is important to me.

November 25, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Thanks for the kind words Joanne. Glad you feel that comfortability with our company and we hope this continues.

Rated 5 out of 5 stars

Sam is a legend!

MACLEODBRADLEY receive Excellent service every time. Consistently professional and always offering expert advice. Superb, innovative product ranges - can’t fault SBS in any way.

November 25, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Glad you're enjoying the products Helen and it is our pleasure to be working with you!

Rated 5 out of 5 stars

Excellent

Adam is fantastic at his job, and the products have been fantastic ❤️

November 24, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Adam thanks you for the lovely words & we are all happy you're enjoying the products.

Rated 5 out of 5 stars

What more can we say?

There's not much more we can say that hasn't already been said by the other reviewers here....exceptional company to do business with on all fronts....absolutely great team - made our transition to green products totally re-assuring because they truly believe in what they are about, and it shows. This is what a 21st Century salon distribution company is all about.
Watch this space...SBS under the leadership of Adam is going to be one of the greats as salon awareness of the environment and the resulting changes they make unfolds...👍

November 24, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Thank you so much for your review Ben. How wonderful to read and we're so glad to be working together with you. Watch this space indeed!

Rated 5 out of 5 stars

Orders always on time

Orders always on time. Helpful, friendly and respond to all queries. Nice little goodie bag of sweets in every order too ☺️ Love the keratin complex colour range and nine yards backwash and products 😍

November 24, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Hi Zoe, thank you for the lovely words! Were so glad you love the products as much as we do. Looking forward to sending some more over to you along with a goodie bag.

Rated 5 out of 5 stars

Adam is always so helpful

Adam is always so helpful. Products despatched quickly.

November 24, 2021
Unprompted review
SBS Hair logo

Reply from SBS Hair

Hi Debra. I'm glad Adam has been there to help whenever needed. Hope you have been enjoying the products.

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