Scalable Capital Reviews 6,176

Easy to understand and veru good.

User Interface of the App and regular updates are good

Be aware! Seems like it's a scam service! My earnings are holded by thzm for over than 2 months now and each tima the same generic email answer from theire support "processing your request"
The french support not working and no phone or chat working for french support and when you contact the german support they said that only french support can help me (even that the french support is not reachable)
Scalable told that it's the fault of baaderbank and baaderbank said that it about scalable! Endless cycle!
Meanwhile i can't payout my 3500€ of earnings! And no support help!

Fantastic colleagues with an exceptional drive to innovate and deliver the best experiences to clients!

I do Not Like the Bank account changes. Read all the Stuff to agree or Not the New conditions. If I understand well, I need to change from an ordinary bank to a pseudo bank (scalable). Without any background info. Why? The consequences when I do not change are also not clear. For me honestly is the best to quit services. Why change stuff when a customer is satisfied???

Great service and great app. Have only had fun using scalable.

App is unstable, displayed KPIs are useless:
I want to see portfolio performance in % (per year) to see the actual performance, and relevant statistics in the stock charts (technical and fundamental indicators). I am not even seeing which stock exchange my stocks were bought through so securities transfer to/from Scalable is a nightmare.

What I like: Selection of securities, direct connection with taxation account in Germany

It has very less no of crypto coins. Also even within tax limit it deducts tax and there is no explanation in the app why is the reason for it! User experience is not good

There are expats who are using the new-age brokers, especially Scalable due to ease of use and availability of English language support. However, if we have to move out of Germany, unfortunately we have to close the depot account with Scalable Capital. It would be much more useful and attract new customers if foreign tax residents are supported as well.

Great collection of ETFs and Bonds. The buying and selling experience is great. The account summary could be a little better, I mean, I can't see what's the growth rate of the entire portfolio. The absolute return is only good up until about a year or two, then one need to normalize by amount and time.

I enjoy the trading experience with Scalable; it is easy to use, applies two factor auth and it feels pretty secure; also the overview of the trades is very clear and helps taking the right decision

The app is great, user-friendly and intuitive.
What makes me give only 4 stars is my recent phone call with the service that completely failed to answer basic questions. I intended to recommend Scalable Capital to a friend of mine but the service was not helpful at all with it. Pity! But I'm happy I'm using it.

A very good Demat App, easy to use and robust 😊💐

Customer Service is really bad. Not easy to get on call and e-Mails are responded slow.

Recent iOS updates have raised some questions about stability. Also, sometimes the web and iOS app show different values for my balance and daily earnings. Other than that, I am generally satisfied.

So far my experience has been positive—no complaints. Easy to use, easy to pay money in and out. Portfolio growth has improved recently and is on par with competitors (I use five robo-advisors and Scalable ranks well in terms of ease of use and overall performance)

love the app, great and easy way to see %gains / losses for any given month or even time range.
Super easy ordering, pay in and out.

Not much red tape and a fairly straightforward access to key information. No delays in updating personal financial data. The Lichtenstein bank they cooperate with seems to reduce its communication with Scalable customers to the strict minimum though.

I have being using SC for a while now, mainly for auto investment, so far so good. But worth mentioning that I never sold or cash out, so that part of experience yet to be discovered.