Made a very large order which had to be shipped from overseas. William provided timely advice through the whole period and organised logo printing as well. Arrived within quoted timeframe and pricing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive used these scsles for 1 week now. Theyre pretty great scales, they seem fairly robust and sturdy. They are very accurate, weighing to 50.000 grams. The little cup with a handle and pouring spout i... See more
Fantastic fast PO Delivery. Although when i openened and inserted Batteries Machine light came on But did not register. I have Posted it back to you. and look forward to my new working Scale Thank... See more
Company replied
Prompt delivery of the Superior Mini Digital Platform Scales which are excellent quality. I needed these to accurately weigh hops and cleaning chemicals for brewing. The accuracy down to 0.01 of a g... See more
Company details
Written by the company
Having been in this market for over 10 years, we commit to offering quality digital scales that are accurate, with a wide range of measurements, easy to use, and with the latest technology.
Contact info
Sydney, Australia
- info@scalesmart.com.au
- scalesmart.com.au
4.5
Excellent
104 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick turnaround
January 6, 2026
Reply from scalesmart.com.au
Thank you kindly!
Love my new chrome scales
Love my new chrome scales! Fantastic customer service and tracking provided. Awesome communication. Thanks!
October 7, 2025
The scales are small and easily…
The scales are small and easily transportable to our labs/classrooms
August 21, 2025
Reply from scalesmart.com.au
Thank you so much for your and your school's support!
Really fast delivery and great prices.
August 7, 2025
Reply from scalesmart.com.au
Thanks for your support!
Great price
Great price, excellent communication from the seller. Would highly recommend
August 5, 2025
Reply from scalesmart.com.au
Thank you kindly!
Super helpful and friendly!
I've bought from this company before while working in Australia and they were so helpful with me purchasing from them again from NZ! Thank you guys so much! The scales are exactly what our school was looking for!
July 18, 2025
Reply from scalesmart.com.au
Thank you for your support! We're so pleased to hear that you're happy with our products — your satisfaction means a lot to us.
Price too good to be true?!
Was a bit dubious about the price. 10 balances for $159. But it was actually real. Product arrived promptly and well packaged. No issues with the product as yet.
June 4, 2025
Reply from scalesmart.com.au
Thanks for your great review! Yes, we endeavor to supply quality products for our customers and keep prices low.
I paid extra for express postage and…
I paid extra for express postage and still haven't received my scales it's been nearly 3 weeks
May 22, 2025
Reply from scalesmart.com.au
Dear Gregory,
Your order #5373 was placed on 29th/May and we dispatched your order on the same day, not 3 weeks ago. We just checked your tracking number, and your parcel was picked up from your local post office today. We are sorry that your parcel is a few days delayed, because it was incorrectly sorted by Australia Post first and then redirected to the correct location.
Although this issue was beyond our control, we would like to refund your express postage. Please get in touch with us.
Kind Regards,
Scalesmart
Price excellent
Price excellent. Delivery fast and smooth. Product performing to expectations
May 12, 2025
Reply from scalesmart.com.au
Thank you so much!
Reply from scalesmart.com.au
Many thanks!
Fast service. Good scales.
Fast service. Products (micro-scales) packed well for postage. Found their scales accurate for 2 different industries now.
October 21, 2024
Reply from scalesmart.com.au
Thank you for your kind review!
Great price and great service
Made a very large order which had to be shipped from overseas. William provided timely advice through the whole period and organised logo printing as well. Arrived within quoted timeframe and pricing was exceptional for large orders. Will definitely use Scalesmart in future for all my scale needs. Well done!
May 30, 2024
Unprompted review
Reply from scalesmart.com.au
Thank you for your great review! We are committed to continuing our good work and look forward to serving you in the future.
Reply from scalesmart.com.au
Thank you so much!
Reply from scalesmart.com.au
Thank you for your kind review!
Hoped for the best & got just that.
I'm almost thought it was too good to be true, so I hesitated to upon payment but I hoped for the best & I got just that, thankyous very much.
December 21, 2023
Reply from scalesmart.com.au
Thank you for your kind words! We're delighted to hear you had a great experience with us. We appreciate your support!
product as advertised
When I asked a question, I was promptly replied to and the contact area was very helpful
November 20, 2023
Reply from scalesmart.com.au
Thank you for your feedback! We're glad we could assist you promptly. If you ever have more questions, don't hesitate to reach out. We're here to help!
Great size
It's light, made well, good size for my handbag. Service was quick and easy
November 13, 2023
Reply from scalesmart.com.au
Thank you for your review! We're delighted to hear that you're pleased with your purchase and our service. Enjoy your new item!
Reply from scalesmart.com.au
Thank you and welcome!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.