Scandiscents Reviews 632

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the diffusers, for their effectiveness in filling rooms with beautiful, long-lasting, and non-overpowering fragrances. Many highlight the high quality of the scents, noting they are refined and luxurious, and appreciate the sleek, compact, and wireless design of the diffusers, which allows for easy movement around the house. The customer service is frequently described as outstanding, with people commending the prompt, efficient, and helpful responses to any issues, often resulting in quick resolutions and replacements. However, some people were dissatisfied with product functionality, reporting that diffusers stopped working, leaked oil, or arrived faulty, with some instances of oil leaks damaging furniture. A few other people also felt that the customer service was not always satisfactory, mentioning slow responses or a need for persistent follow-up to resolve problems.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising the diffusers as effective, easy to... See more

Quality

Customers consistently note positive experiences with quality, praising the diffusers as the best they've... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, amazing, and... See more

User experience

Clients share positive opinions on user experience, highlighting that products are easy to use, effective,... See more

Order

Users describe positive interactions with order, with many customers frequently placing multiple orders for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best diffuser I’ve ever owned I have dogs & this eliminates doggy odours but the fragrances are just beautiful classy and strong but not overpowering. Not the cheapest on the market but worth ever... See more

Rated 5 out of 5 stars

I originally order two diffusers back in May and loved them! I then had a problem with one as it just wasn't working at all. I contacted James and after his technical assistance couldn't fix the issu... See more

Rated 5 out of 5 stars

I order my diffuser and unfortunately it didn’t work. Within a few days I had a new nozzle sent out and that didn’t solve the problem so I contacted them again and they sent out a brand new unit which... See more

Rated 5 out of 5 stars

Customer service is brilliant my diffuser stoped working and I emailed customer support I had a reply back next day trouble shooting, I then received a new nozzle and unfortunately that didn’t fix... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Aromatherapy Supply Store

Written by the company

Scandiscents was created through a love of interior style, powerful scents and of course Scandinavia! Focusing on stylish, bespoke Scandi inspired product designs and luxurious scents


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

632 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(632)

59 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Scandiscents are excellent.

I think Scandiscents are excellent. The diffuser I purchased works perfectly and looks great, filling the room with wonderful aromas, and their range of scents is one of the best I've come across - really natural and fresh without that horrible chemical tang. My favourites are the Nordic range but you have to be quick because these fragrances seem to sell out. I have always found the service to be faultless, with every order arriving in good time, perfect condition and well packaged. Absolutely my go-to retailer for diffuser scents :)

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great diffuser

Great diffuser! Mine stopped working but customer services were fantastic and identified that I had lost an essential part ( air inlet nozzle) which they promptly replaced for me . Now the diffuser is working again.
Secondly , I ordered a perfume oil by mistake and customer services replaced it foc for an essential that I had originally intended to buy. 10/10

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

I am so delighted with my Scandiscents…

I am so delighted with my Scandiscents diffuser that I have bought another 2 for all around my home. The oils are divine and last so long.
The diffuser is so easy to charge, then just slot the oil into the unit and it’s good to go.
Looks super good in my rooms , I get many compliments on how beautiful my home smells.
Guess what everyone wants for birthdays and Christmas x

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Scent

Absolutely love the scent around my home . I can’t believe how long it’s lasting as well .

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous aromas

Excellent service quick delivery. I love it the diffuser is so powerful fills my home with beautiful scents. Love how you can alter the length of time and it automatically switches off. Charge lasts for ages and a huge variety of scents. So easy to use

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed with this company

Great product, the mist it produces is minimal but leaves a lasting smell. The oils have all been lovely and so I bought another one just recently. Delivery updates were helpful and delivered within a couple of days. Really impressed with this company, thank you.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Cost less than I used to spend on scented candles!and less hassle

Can’t remember exactly when I bought the first one but not long after got another 2 then another as a gift. Creates a lovely smell around the house and can place in areas with no power needed. So far love the scents and it lasts for ages. I also appreciate the spare bottle to mix oils of choice in. Am thinking, although not tested yet, might be useful to mix a a beastie deterrent oil for summer evenings in the garden 🤔

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted

Purchased 2 of them, unfortunately 1 had an issue working but totally delighted with the service as they sent me out the replacement part and working perfectly. They are so much better than the ones I have using water. I will be buying more from them. Totally recommend for delivery , performance and customer care

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Premium and Classy

All of the products at Scandiscents are premium, I love the variety and each of the scents that I have bought have been gorgeous. I also bought the diffuser which is sleek and classy. I know that I will continue to buy their products and enjoy them.

June 18, 2025
Unprompted review

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