Very well organised site with 24hr access. Having small businesses on the site adds to the security and ambience. Staff are very helpful. No problems and containers are very clean and watertight.
Company replied
Location
Switch locationSycamore Business Park, Disforth Road, Copt Hewick, HG4 5DF Ripon, North Yorkshire, GB
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See what reviewers are saying
We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more
Company replied
Good secure facility at a reasonable rate! We have rented two containers at SCA’s Ripon site for around eight years and have found it easy to access and excellent communication with Sam and Ross. Ver... See more
Company replied
Local company with a comprehensive selection of different sized storage units. We needed to store the contents of our garage and dining room while we had building work done. We had a friendly welcome... See more
Company replied
Company details
Written by the company
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contact info
Sycamore Business Park, Disforth Road, Copt Hewick, HG4 5DF, Ripon, North Yorkshire, United Kingdom
- 01765 773035
4.8
Excellent
108 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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best people I have dealt with
good friendly people to deal with . easy to set up , think you could speak with them , and get answer quickly .
May 1, 2024
Reply from SCA Self Storage Ltd - Ripon
Thank you for the detailed positive review Paul, much appreciated!
I can not thank sca storage enough
I can not thank sca storage enough. Found myself made redundant and homeless with 48hrs to get out basically and the lady on the phone was fantastic and as for john on site at ripon absolutely fantastic. I honestly don't know what i would of done without them. The friendlyness and ease of how everything was dealt with was amazing.
April 19, 2024
Reply from SCA Self Storage Ltd - Ripon
Thank you for the detailed positive review Jane, much appreciated! We have passed your feedback onto the team.
Great unit 👍
Just vacated the unit after 12 months. Great service, always easy access, wonderful staff. The unit provided a secure, dry lock up, everything came out as it went in. Would highly recommend and would use again if required. Many thanks.
April 17, 2024
Unprompted review
Reply from SCA Self Storage Ltd - Ripon
Thank you for the detailed positive review Stuart, much appreciated! We have passed your feedback onto the team.
Excellent communication
Excellent communication and very helpful. Would highly recommend SCA
March 15, 2024
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received an excellent service from the team. Thanks for your custom and recommendations.
Sarah and staff were friendly and…
Sarah and staff were friendly and amazing to deal with. I was going through a stressful move and they made me feel quite calm knowing the unit was in hand at short notice.
March 6, 2024
Reply from SCA Self Storage Ltd - Ripon
Thank you for the detailed positive review Sam, much appreciated! We have passed your feedback onto the team.
Great staff and ever so helpful
Great staff and ever so helpful. Always happy to help in anyway.
The site at Ripon is managed great.
February 23, 2024
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊 We are very happy to hear you received a great service and found our facility satisfactory for your storage needs. Thanks for your custom.
The speed of response and friendliness…
The speed of response and friendliness of Kelly who I dealt with to get a storage unit at very short notice - thank you!
February 19, 2024
Reply from SCA Self Storage Ltd - Ripon
Thank you for the detailed positive review Alison, much appreciated! We have passed your feedback onto the team.
Very helpful through the booking…
Very helpful through the booking process. On the day of handover there was nobody around to pick up the keys. Everything had been thought of & before going to lunch, John had left them inside the container.
Easy to contact, very clean container & easy access.
February 20, 2024
Reply from SCA Self Storage Ltd - Ripon
Thank you for the detailed positive review Tracy, much appreciated! We have passed your feedback onto the team.
Fantastic storage facility
Fantastic, secure and safe storage facility. Easy to access. Clean and tidy and perfect for our needs.
Good communication.
Many thanks
February 21, 2024
Unprompted review
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received a great service and found our facility clean, tidy and perfect for your storage needs. Thanks for your custom.
Fantastic company and setup
Fantastic company and setup. Sam is extremely helpful and understanding.
All units are like new and very safe/secure.
Would absolutely recommend
February 12, 2024
Unprompted review
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received an extremely helpful service from Sam and that you found our company and facility to be fantastic. Thank you for your recommendations.
Was kept updated at all times.Gentleman…
Was kept updated at all times.Gentleman at yard very helpful and brand new container
February 10, 2024
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received a helpful service from John and found our facility satisfactory for your storage needs.
Very friendly and accommodating
Very friendly and accommodating. Will use them every time.
January 15, 2024
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received great customer service from the team and thankyou for your recommendations.
The team are great and so helpful would…
The team are great and so helpful would definitely recommended.
December 8, 2023
Reply from SCA Self Storage Ltd - Ripon
Thank you for the positive review Mr Learmonth, much appreciated!
Very simple and friendly service
Very simple and friendly service. The units were really clean and easy to use. Communication with the company was easy and they were swift to resolve any issues that arose. Would have no hesitation using them again.
November 28, 2023
Reply from SCA Self Storage Ltd - Ripon
Thank you for the positive review Stefan, much appreciated!
Totally Dissatisfied I have just visited the the SCA storage…
I have just visited the the SCA storage site at Copt Hewick and discovered that somebody has tampered with the lock on the large shipping container that I have been leasing for two years.
Nobody was around at the SCA office, for me to report this. I was unable to gain access to the container. I was also unable to put the bar element of the locking system in place, because it would appear that the would-be burglar has damaged it, so I’m unsure how secure it is. Since I first began using the SCA site the monthly rental has increased by 40 percentage - massively more than the inflation rate. A lot of money for a poor service.
December 17, 2023
Reply from SCA Self Storage Ltd - Ripon
Hi Tim, my name is Ross, and I am one of the owners of SCA Self Storage. I have already spoken with you directly, but based on the allegations in your review and our discussion, I feel it is necessary to respond here as well. We sincerely apologize for the inconvenience you experienced in accessing your unit today. We understand how frustrating this situation can be, regardless of the circumstances, and we always strive to resolve such issues promptly when they occur.
In your case today, we discovered that the door was jammed because it had not been correctly closed on a previous occasion. The bolt inside the left-hand door had dropped before it was fully closed, causing the doors to press tightly against the padlock and jam in position. Consequently, the external door lever could not be set in the hook position and this situation indicates an issue with the doors' alignment, as you have experienced. This can and was remedied quickly by us upon receiving your email today.
Although we were not on-site at the time of your presence, as it was a Sunday afternoon, you only reported it to us via email at 12:19pm, after leaving the site. We still addressed the matter promptly, and John was on-site investigating for you in less than an hour, by 1:10 pm.
While we understand your frustration in not gaining access, we acted on your report and took the allegations of a suspected break in seriously, at the earliest opportunity you provided. Upon investigation, we found no evidence of an attempted break-in. The door and padlock remained undamaged, we checked all surrounding units and observed no damage to those either. We have not received any similar reports of suspicious activity of any kind in the several months since you last attended your unit, nor ever. Your review was posted simultaneously with your contact to report the issue, making it challenging for us to address your concerns before such a damaging accusation was made.
We acknowledge your dissatisfaction with the price increases, which is always a sensitive subject. To provide transparency, we reviewed your account, and your initial pricing two years ago was £110 per month. Your current unit rental is £140, reflecting a 27% increase, significantly less than the 40% you mentioned.
In your email, you mentioned taking photos of the unit upon arrival today. Despite our multiple requests via email, SMS, and phone calls, we have yet to receive these photos. We kindly ask you to forward them to us, as this will assist us in investigating the matter further. We are committed to addressing your concerns and ensuring we are doing everything possible to rectify the situation.
Thank you for your understanding.
Ross
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received a great service from the team, making your storage journey a smooth and easy process.
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received great customer service from the team and we thankyou for your recommendations
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊 We are very happy to hear you received a helpful service from John and that you found our facility satisfactory for your storage needs.
Fantastic service
Fantastic service, sales support - we were not sure what we needed so everything explained really easily. The lady who organized everything could not have been better. The onsite guy John was very accommodating to meet us when we were able to fit visit in between work. Highly recommend!!
November 28, 2023
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊We are very happy to hear you received a fantastic service from the team, making your storage journey a great one. Thankyou for your recommendations.
Reply from SCA Self Storage Ltd - Ripon
Thankyou for finding the time to leave your feedback, we really appreciate it 😊 We are so happy to hear you received an excellent service from the team.
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