SCA Self Storage Ltd Reviews 387

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the entire process easy and hassle-free. The service is frequently described as fantastic and excellent, with many appreciating the efficiency and smooth user experience. People also highlight the cleanliness, security, and good maintenance of the facilities, providing peace of mind for their belongings. However, some customers were dissatisfied with the service, reporting issues with locking containers and a lack of updates or resolution for their problems. A few other people also felt that the company displayed ineptitude and certain issues with service quality, leading to a negative experience.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the amazing and exceptional... See more

Facilities

People report positive experiences with facilities. Customers consistently praise the cleanliness, security,... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the booking process easy, with... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more

Company replied

Rated 5 out of 5 stars

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more

Company replied

Rated 5 out of 5 stars

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more

Company replied

Rated 5 out of 5 stars

Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and wel... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Records Storage Facility
  4. Storage Facility

Written by the company

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Contact info


4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

I noticed there had been a mistake in what I was charged in previous months. I raised this via email and recieved an immediate response and agreement to refund what I had overpaid. Great service :)

April 21, 2026
Rated 5 out of 5 stars

SCA Self Storage Rotherham

Easy to setup. Exactly as described, perfect for our requirements. Excellent Customer Service. Highly recommended. Really please with our choice

April 6, 2026
Rated 5 out of 5 stars

Customer service is amazing and any…

Customer service is amazing and any questions I had were answered. Really like the security they provide and the 24 hour access as I can go at times that suited me. Will not hesitate to recommend to anyone. See you next time I need storage!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Service was amazing

Service was amazing! Tom was very helpful in providing thorough details of different storage options. Everyone was very accommodating and polite throughout my time using SCA. Brilliant customer service, I wouldn’t hesitate to use SCA again in future.

April 6, 2026
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thanks, Maisie. We’re delighted to hear the service was amazing and that Tom was so helpful in talking you through the different storage options. It’s great to know the team were accommodating and polite throughout your time with us. We really appreciate your kind words and would be very happy to help again in the future.

Rated 5 out of 5 stars

I would just like to thank your team

I would just like to thank your team, Tom and Sara, nothing was too much trouble, and answered all my questions I had.
I feel very confident in the level of security. They have a very professional approach to the business and I thank you. I cannot recommend you any better. Thank you.

April 18, 2026
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thanks, Keith. We really appreciate your kind words. We’re delighted to hear Tom and Sara were so helpful, answered all your questions, and made the whole experience a positive one. It’s also great to know you feel confident in the level of security and the professional approach of the team. Thank you again for your recommendation.

Rated 5 out of 5 stars

What a fantastic team

What a fantastic team. Very professional and helpful. Nothing is too much for them. So glad that I chose to go with this company.

April 22, 2026
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thanks, Dawn. We’re so pleased you chose to store with us. It’s great to hear the team were professional, helpful, and went the extra mile for you. We really appreciate your kind feedback.

Rated 5 out of 5 stars

Easy, clean & good value.

Renting a storage container was really easy and very affordable. The access instructions were clear and easy to follow. The container itself was spotlessly clean.

April 21, 2026
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thanks, Gareth. We’re pleased to hear renting a storage container was easy and affordable, and that the access instructions were clear and simple to follow. It’s also great to know the container was spotlessly clean. We really appreciate your feedback.

Rated 5 out of 5 stars

Was quick easy to use

April 21, 2026
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thanks for your review Ian. We’re glad you found the process quick and easy to use. We appreciate your feedback and hope to help again whenever you need storage.

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