Scenic Reviews 

693
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, reviewers overwhelmingly had a great experience with this company. Guests regularly share that the staff and crew are exceptionally welcoming, professional, and attentive throughout the entire journey. Customers often highlight that the ships are extremely comfortable, modern, and maintained to the highest standards. Travellers also love the fantastic food, delicious drinks, and the wide variety of well-organized daily excursions included in the package. However, some people mentioned frustrating issues with itinerary changes and disruptions caused by low river water levels. A few travellers felt that these unexpected alterations and the resulting long coach transfers negatively affected the overall smoothness of their holiday experience.

What people talk about most

Service

Consumers find service to be positive, highlighting attentive staff and smooth organization. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, attentive, and professional... See more

Quality

Clients share positive opinions on quality, highlighting that food and drinks are frequently described as... See more

Holidays

Users describe positive interactions with holidays, highlighting fabulous and relaxing river cruises and... See more

Product

People report positive experiences with product, noting that mostly the product is excellent and they would... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect. Truly all inclusive, with excursions that go above and beyond what you may expect. Add... See more

Rated 5 out of 5 stars

Just returned from an 11 day trip on the Douro River in Portugal on Scenic Azure . This is a lovely river to cruise on , spectacular scenery, wonderful vineyards, interesting places to visi... See more

Rated 5 out of 5 stars

We’ve recently returned from a river cruise in the Bordeaux region which was fabulous! Scenic know how to do everything well, the staff are all brilliant - a great combination of friendly and profess... See more

Rated 5 out of 5 stars

Lovely holiday. Great food and service. Interesting tours. Staff helpful and cheerful. Also journey made easier being offered business class flight as we both have some mobility problems where long t... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(693)

254 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Danube River Cruise

We had a wonderful time on the Danube river on board Scenic Amber.
The staff on board quickly got to know us all personally, and they went above and beyond to make our holiday as pleasant and enjoyable as possible.
Unfortunately, due to the falling water levels on the river, we did not get to sail the entire intended route from Regensberg to Budapest. However, we did get to visit everywhere that was on the itinerary, as we were taken by luxury coach, all as part of Scenic's service. There was nothing that I could fault about the ship, the staff, the food, or the holiday. The river levels are, of course, not the fault of Scenic, and they did their utmost to accommodate us, putting in a great deal of time and effort on our behalf. I would highly recommend cruising with Scenic.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

The best river cruises we've experienced …

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect.

Truly all inclusive, with excursions that go above and beyond what you may expect.

Add to that, genuinely friendly, very attentive crew members and a lovely relaxed environment.

Highly recommended.

July 23, 2026
Rated 3 out of 5 stars

Expecting luxury and relaxation from…

Expecting luxury and relaxation from the start of The Danube River cruise from Budapest to Amsterdam. Pre-cruise information advised changes to itinerary- well this was certainly the case. Arrived at Budapest Airport to be coached to local Marriot Hotel / stale sandwiches with limited drinks having flown 2.3/4 hours flight from Birmingham. Then told we were not driving straight to the ship but 120 miles up river as water levels were so low. Checked into suite after 3 hour coach ride and met Butler for first and last time.
Following morning driven 3 hour into Budapest for city tour then 3+ hours back. Food on board good but quality of wines NOT 1st Class / av bottle of screw top wines served cost circa £6/10 - though drinks at all times were ongoing and copious.
Swapped ship twice during the cruise having to pack and put cases out at 6.30am though not fault of Scenic but ruined the relaxing experience. Each river boat introduced to Butler and once again conspicuous by absence throughout the holiday. Staff onboard the 3 riverboats could not be more helpful and agreeable - well trained and efficient.
The Cruise Director Richard Grey and his Assistant Emma could not be praised more highly for they had the headache of the disruptions under their responsibility and performed admirably with tours to places of interest either cancelled or rearranged
Would we go with Scenic again NO as value for money overall is questionable.
Would we travel in Summer time along rivers of Europe with current experience behind us NO.

July 15, 2026
Rated 5 out of 5 stars

I have nothing but Praise

I have nothing but praise for the way Scenic handled my cruise on The Scenic Jasper from Amsterdam to Budapest. The food & wine was outstanding as was the Enrichment programme. The tours were good. My suite was very comfortable.

Due to the low river levels changes happened. These were completely outside of Scenic”s responsibility but the changes were handled smoothly & professionally.

We couldn’t sail into Budapest - disappointing but I was only inconvenienced for 2 hours. One has to really consider all the businesses that are feeling the economic impact of the low river levels.

I wish to compliment all the Scenic crews who continued to look after us so well. In particular our Cruise Director.

July 21, 2026
Rated 2 out of 5 stars

Not a Luxury Cruise

This river cruise is advertised as luxury. It’s not luxury.
Have travelled with Regent and Silversea on many occasions and this I class as luxury. Scenic River Cruises need to think about the state rooms (quality of bedding and towels), quality of food (often kept warm too long before serving) with just 85 persons on board this should have been a better experience. There needs also to be an expectation on dress in the evenings otherwise it is just a 3* river cruise. The positive taken from the cruise was the staff, 1st class.

July 1, 2026
Rated 4 out of 5 stars

Danube delights

We thoroughly enjoyed our cruise even though the itinerary had to be curtailed because of low water levels. The captain and cruise manager kept us informed of the situation and warned us of the possibility of changes. Every effort was made to provide the excursions we were expecting and an alternative was provided where the coach journey might be to long for some people. It was disappointing to lose some of the cruising distance but every effort was made to make the journey as interesting as possible. The lower deck cabin was comfortable and well designed but we would have liked to have had a couple of stools to sit on. there was nowhere to sit but the bed which was to high to sit on comfortably. The staff were friendly and helpful. My husband has limited mobility at the moment and everyone was concerned that he was comfortable and could cope. We would like to have less overnight cruising as we like to look at where we are going and find the industrial bits and locks as interesting as the scenic bits. The stretch of the Danube we were on (Budapest to Nuremberg) is a favourite with us and it was great to see it again. We have been cruising for many years and with many providers and Scenic is excellent. We would certainly travel with them again.

July 18, 2026
Rated 3 out of 5 stars

Not the standard I expected for a luxury cruise

The ship, staff and food were great, but being made to stand and wait for 2 hours, in Budapest Airport, for other passengers was in no way acceptable, it certainly wasn’t what I expected of a luxury cruise. Mealtimes were too regimented, for example, dinner was at 5.30pm one evening, due to most people going on a particular tour. Lunch finished at 12.30pm one day, most had a tour at 12.00, but some of us not until 2.30pm. Biscuits by the coffee machine removed at 2.30pm, ditto cakes etc at the bar. I have never been on a cruise where there wasn’t a cake or biscuit to have with afternoon tea/coffee!

July 18, 2026
Rated 5 out of 5 stars

Scenic are a joy to travel with

Scenic are a joy to travel with. The itineraries are interesting, the tours well guided, the crew exceptional, the accommodation comfortable, the food gourmet and the fellow passengers easy companions. This was my fourth river cruise. I highly recommend Scenic.

June 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look