ScentBox, Inc. Reviews 

Literally the only thing that allows me to give a 1 star review is there's no option for zero stars. One thing I loathe is being lied to. This company lied to me about them shipping a fragrance I paid them actual money for. They never shipped it. They never even had it in stock to ship. The customer service is the reason this company deserves to desolve into a failed experiment.

I love this perfume. I got Hugo Boss and its long-lasting all day.

I’ve had a few issues with deliveries getting lost in the mail or the wrong item being sent by accident, but their customer service team always promptly makes it right, and it’s my little luxury to look forward to each month.

I received my first order, unfortunately the atomiser was faulty, an email was sent and replacement was sent without any problems, Customer service team was amazing. Thank you Scent Box keep up the good work, Karen Brown

Great selection of top notch cologne and perfumes. Love this place will continue to be a customer

Terrible! Could not get the cologne i was looking for, but was advertised! Canceled my subscription without ordering anything, and no refund whatsoever! Tried to contact them, no response! Don't fall for it! Its a true rip off! Just go buy what you want from a reputable business!

The order was placed on 8/28 and arrived by 9/5. I can appreciate that. The fragrance seems to be of a higher grade.

Great customer service!!!
Staff goes above and beyond to address your concerns.

I didn't notice an atomizer was broken for about a week. I emailed them a picture and they replaced it right away. High trust, high recommend.

Great customer service honestly from the beginning I was recently subscribed to another company who offers the same services but will be cancelling and upgrading my subscription with scentbox definitely recommend to any one who lives to smell good but don’t or cannot financially spend 200 to 300$ per bottle!

Had some trouble with the atomizers which is the pump for the cologne but I have gotten the issues taken care of.The smells are great and tons of variations to choose from.

I placed my order on August 24, 2026. I was under the impression that my order would be shipped out on September 7th. However, it is September 10th and my order still says label created. It has not moved. I contacted them by email twice and I have not received a response. I was looking forward to receiving my products even after I read all the negative comments on Reddit. I decided to request a refund and I will be canceling my order because this is not professional at all, if you are paying upfront you expect the company that you are dealing with to honor their timeframe. There are no excuses for delays and no response to emails. I should’ve listened to all the comments on Reddit. I believe this company is a scam designed to trap people and take their money without ever receiving their goods. I should have stayed with FragranceNet.com they were on time and very professional. I probably will be switching back.

I cancelled my subscription but only because I didn't realise it was coming from the US. Cancellation was the easiest I've ever done. I loved the little atomiser when it came. Very pleased overall

We love our ScentBox delivery. Every month my husband and I each get a new scent to try. They have a great selection of the most popular fragrances. If you don’t love a certain scent, they exchange it, hassle free. The customer service is excellent. I’ve been a subscriber for years, and look forward to many more!

Always great customer service I am always able to speak with an agent and the quality of the perfumes are unbeatable. Thank you

Actually dont know about this company but my nephew asked for this for his birthday and I got a three month subscription. He is enjoying it, for sure. And theor service is good, very helpful.

Just got my first ScentBox and so far I’m really happy with it! 💕 I love the idea of getting enough fragrance to actually wear and test before deciding if I want to spend the money on a full bottle. Plus, if you don’t like the scent you ordered, you can return it, which makes trying new fragrances feel even more risk-free.

I loved Piano Santal it was such a beautiful scent! Lush Island was a little too masculine for me, but it was still a wonderful fragrance. The packaging was nice, everything arrived as expected, and I’m already excited to pick out my next scent.

As someone who loves trying new perfumes but definitely doesn’t need another blind-buy regret 😂, I can see myself really enjoying this subscription. So far, first box = a win! ✨

Scentbox is so fun and an excellent value. I get to try all the perfumes that I can only dream about buying. Customer service was amazing and I'm really having fun trying everything!

I LOVE Scentbox!!! They have top shelf fragrances and the customer service is unmatched!! One of my scent holders broke shortly after I received it and when I requested a new holder they sent me a complete replacement of the holder AND the perfume!!!

There are so many great options to choose from. An affordable way to build a fragrance collection by trying these high end scents before going for a full priced bottle! Fast shipping and great communication! 10/10!!!