ScentBox, Inc. Reviews 

I evaluated and used several scent-by-mail monthly services before finally settling on ScentBox. Their pricing per milliliter is good, and I love that they are the only well-known company that allows you to exchange a scent if you don’t like it. I am on their middle/premium tier and I find it to offer a great range of scents, more than Scentbird and for a slightly lower price point. I do their two per month plan and am impressed with how secure and fancy the box they ship the order is. I wish they would ship the first order right away like Scentbird, but I don’t mind waiting a little longer for better scents. Definitely sticking around with this one.

Haven’t received an order in months. I get snippy responses from customer services saying that I should refuse to pay postage and email them to get a new order. Issue is, 1. They don’t explain how to refuse postage
2. Who has time to email the company to mail your order every month. This should feel like a job or an inconvenience.

I've been a customer with Scentbox for over two years. I think they have the best selection of scents and the best pricing compared to other perfume subscription services. I also want to call out their customer service staff. They are excellent!

Great company with good prices for the service they provide. Their customer service also was very responsive in accommodating. Will definitely continue to use and recommend this company

Scent box cares! I had an issue with my first order and they fixed it right away! Customer service is unmatched!

SB consistently provides top tier customer service. I’ve had a few issues that required in-depth assistance and SB did not hesitate to go above and beyond to fix any and all problems.
They streamline all difficulties for the customer.
Thanks ScentBox!

The quality of the service provided is truly commendable, and this is complemented by the excellent customer service. Even in situations where a problem arises, the team demonstrates a strong commitment and makes a significant effort to find a solution and resolve the issue effectively.

Yesterday I received my scent. It was Delina La Rosee. And I was really disappointed because the bottle was damaged, almost half of my perfume was lost. The atomiser was damaged and first, I couldn't open it, then it became possible but it doesn't work. This scent is expensive enough, also, I needed to pay custom fees, that's why I expected that all packaging should be perfect, not cheap. The scent is original, true. But service is far from excellent unfortunately. I have pictures and video if necessary.
After my contacting to company, they resend me the same scent without charge. So, I change my rate and thanks for the service

I did have an unfortunate experience with my first order here. However, the support team was very helpful and prompt in sending a replacement, which arrived quickly and without any issues. I will be using them again!

Scentbox is awesome! My package was evidently misplaced in transit. I emailed the company and they asked me to do a few simple things to verify my situation. As soon as I did that, they happily shipped out my replacement. No arguments, Nothing ! Thank you so much Scentbox.

I had some issues with some items and contacted them and they made is right no runaround just straight to the point and the company took care of it

Absolutely terrible. The company does not pay postage. They expect you to pay the post office carrier the due postage upon delivery, about $7. This hasn't been an isolated incident. This happens ALL THE TIME with my monthly subscription. Scent Box reports that the post office workers are "overzealous" and want extra money as the reason why the post office wouldn't deliver your order. I have never experienced a more incompetent company whose shipping is so out of whack.

I am amazed at ScentBox’s customer service. I had a problem receiving my last several orders (because of a mistake I made on my end) I reached out to them to help me with the issue and explained why it took me so long to reach out. They handled the issue so fast. Communication was amazing and the grace I was given was so nice. I am very thankful!

Awesome customer service

I have been using Scentbox for years and absolutely love them! I was using their monthly subscription but now travel so frequently and for extensive amounts of time that the subscription doesn't work for me. They have a huge selection of perfumes and I love that there are several options when it comes to trying and buying perfumes. I've recently been on the hunt for a new perfume and ordered several small sample sizes from Scentbox to try. They also offer a size that lasts roughly 30 days as well as full size options. Every purchase earns me Scent Bucks to use towards future purchases. Customer service is top notch too! On a recent order, a couple of samples leaked during shipment and about half the bottle was missing. I reached out to Scentbox and they quickly shipped me replacements.

My package was supposed to be shipped on the 28th it’s been an entire week have not received an email or even a shipping confirmation. They could highly improve on there communication would give them a 1 star scent bird shipped me a box on the 28th and gave me a shipping confirmation.

Great scents and customer service

Great customer service, They have nice scents cute spray bottles but I've literally had to complain every other month. I either didn't get my perfume or the bottle itself wouldn't open to spray. I said if it happens again I'm outta here. I just unsubscribed today. I hope they get it together I love the packaging just cute everything an small to put in your pocket bra or purse you can travel with them also the airport said nothing

They were very good at keeping me updated and offer a great product for a reasonable price