ScentBox, Inc. Reviews 

This company is ridiculous.
I ordered weeks ago, never received it then they said it was delivered.. it was NOT DELIVERED.
Being called a liar without saying the word liar is what your email is saying to me!
I'm going to share each email on each one of your posts on your websites on Facebook on tiktok Reddit Google everywhere I can to show that this company does not honor their clients but cause them liars when they do not receive a package that they paid for a month ago. I wish i could post the emails to show the terrible customer service!

I was accidentally sent the male version of a fragrance I ordered. I am female. It smelled horrible LOL. But a very nice lady in customer service said that she was sending out the actual fragrance I ordered ASAP.

I love being able to own all the luxurious scents I've wanted for an affordable price and size. the cute covers are also a plus

Signed up and got 3 samples to try, and all three were great, not a dud in the batch. What blew me away was the value. I paid $45 for what would've cost me around $950 if I'd bought all three as full bottles. That's a no-brainer.

Genuinely enjoying the service so far and I've got 11 more months on the calendar that I'm actually looking forward to. Rare for a subscription to have me excited about what's coming next instead of forgetting I signed up. Highly recommend if you like trying new scents without gambling on a full bottle.

Aside from affordable excellent fragrances the customer service was outstanding. It seemed as though a delivery had been lost by the post office and sent box was very quick to offer to replace it at no cost and then showed up. Excellent service.

The customer service team is extremely helpful. The company provides tracking for the perfume. The perfumes come in the perfect travel size cases (or a larger size, if you’d like). The customer service team was also very accommodating when I thought one of my scents hadn’t been delivered, they sent me another one at no charge. You can also pause your membership at anytime.

They basically took care of us and gave us everything we asked for and if there was any issues they made it right extremely easily and we would definitely recommend them to anybody that wants to smell fresh and awesome!

Very Nice packaging. I wasn't sure if it would be in the perfume would be in the applicator, it is. Plenty amount of it to last me over a month. Therefore, soon I will have a variety of scents to choose from.

I've been receiving products for close to a year. I'm happy with the products I receive. I have it set to random so they send me different scents each month. I had an issue with one that I received. It was stuck. It wouldn't open; almost like it was glued. It was also leaking. I sent an email to customer support and they responded the very next day and stated they would send me a replacement. Be sure to send video and/or pictures along with your email. They will not hesitate to replace it.

Been with them for years now. We moved in January and never changed our address. End of June I reached out to change address and they are going to resend all the ones missed since January! Above and beyond. Great work ScentBox

They sent my scent for May and it wasn't closed all the way. Messaged them just to give them a heads up for next month and they reshot the scent for May! No questions! Top notch service! Join up dont miss outa

I had a slight issue with my order and it wasn’t anything that was their fault but I was taken care of immediately. Their customer service is incredibly fast and handled my issue right away. There was no hassle, no complications, it was just fast easy care that you don’t normally get now a days or the process gets dragged out before you finally get resolve. The scents I received smelled great and were definitely the real deal and the amount I received was very fair for the price. Im very happy with scent box! Thank you guys

Love the diversity of options scentbox has, move to the company and planning to open another account for my wife

Customer service is 100%. Staff are great with any query and are very quick coming back to you.

Fast response and resolved my issue

I used to use Scentbird, but when they changed the decants, I did not like them, so I cancelled. I’ve subscribed to Scentbird for two months now, and I only have positive feedback to leave. First of all, their selection is much better, at least for me. They have %90 of what I’m looking for. Second, I like that you can basically make your own price, depending on the quality of fragrance you like. Third, and most importantly, the customer service has been fantastic the one time I’ve had to use them. Flukes happen, and I happened to receive one decant that doesn’t operate properly. It didn’t eject correctly, didn’t spray, and leaked most of the contents out. This is NOT a complaint about the hardware, this can happen to anything. The point is, I emailed them during the weekend, and they responded Monday morning, already stating that they shipped a replacement, no questions asked. I even asked them if they will send a return label, so I can return the defective product, so it doesn’t seem like I’m trying to double my product, which they haven’t responded to that request. There was a small drawback, and they IMMEDIATELY took care of it. That says volumes about a company.

Love getting my subscription from scentbox . Beautifully presented spray bottle in a nice box much more professional and nicer looking than other companies i have tried and more niche fragrance options. Signed my mom and brother up already and trying to talk my other brother into signing also.

I love this concept, of sampling the perfume before spending hundreds on it! I find it helpful and affordable! There’s lots of perfumes to choose from, making the next months easy to plan out! They tell you your delivery date and shipping date which is nice and easy to track.

As a man who loves to smell great, Scent Box has been a game-changer for my wallet. I’m currently on the 3-scents-a-month plan and it saves me so much money compared to buying full designer bottles that cost a fortune. I love that I can set up my queue for the entire year and easily adjust my choices for the next month whenever I want. It’s given me the chance to try high-end fragrances I’ve never had before—like Baccarat Rouge—all for a low price. I would love for the smell to have a bit more endurance, but even so, this service still stands to be far better than anything else out there. Highly recommend!

Marked as label created may 22nd. Tracking still doesnt show it as shipped on the 31st.

Right... I remember why I cancelled this last year. Same exact issue.