Scentimental SA Reviews 

984
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, amazing long-lasting fragrances, and incredibly fast delivery service. People also deeply appreciate the beautiful packaging and note that the customer support team is consistently helpful and efficient. However, some reviewers were not happy with the overall product performance, mentioning that the scents fade extremely quickly and lack proper longevity. A few other people also felt that the fragrances smell overly synthetic and do not closely match the original designer perfumes. Some customers even experienced inconvenient issues with leaking bottles or broken spray nozzles upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the fragrances are remarkably similar to... See more

Quality

Clients share positive opinions on quality, frequently praising the reliable, long-lasting fragrances that... See more

Order

Customers had positive experiences with order, sharing that the process is smooth and accompanied by fast... See more

Service

People report positive experiences with service, frequently highlighting the incredible quality, fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive very quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scentimental truly exceeded all my expectations. Their service is excellent, and the perfumes smell absolutely on point and amazing. The scent lasts the entire day, which is a huge plus. Their prices... See more

Rated 5 out of 5 stars

I ordered my first Scentimental perfume last year, and I’ve been ordering ever since! 🤍 I absolutely love the amazing combinations they offer and, best of all, the fact that I can enjoy high qu... See more

Rated 5 out of 5 stars

Good day, I trust you are well.  My perfume just arrived.  Oh WoW it smells like heaven and Im so excited to wear my new perfume.  Thank you for excellent service.  For being great communicators and f... See more

Rated 5 out of 5 stars

Since Iam buying from Sentimental,I never experienced any delays or problems,their product are 100% .prices are reasonable especially plus bonus of buy 1 get 1 free.Keep up the good work and always ad... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents. Our Offerings Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery. Trusted Payments Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind. Partnerships and Associations Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best. Reseller & Affiliate Programmes At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success. Prompt Deliveries Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

984 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

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4.6

All reviews

(984)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

Best fragrance store in SA!

Best fragrance store in SA!! When my parcel arrived there was one bottle broken, which Scentimental replaced without any issues. You can really try them out and you’ll definitely love all their fragrances that lasts. Will definitely place my order again!🤩🤩

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Don't walk, Run!

Initially, I didn't know what I was getting myself into. I kept seeing the ads on social media, thought it was a scam but eventually decided to give it a try.

Im officially obsessed.

I have been on a journey to find my signature scent for a long time. I wish I had tried scentimental sooner because it would have saved me a lot if heartache and money. The fact that they always have a special running and the option for the travel sizes means that I get bang for buck plus I get to try out a new scent before committing to a full bottle.

I made my second purchase a few days after my first. My first order hadn't even arrived yet and I was so impressed by the infinite options, how easy the process was and how friendly and communicative the staff was. There were so many other perfumes I wanted to try and I had to pounce on the opportunity. I regret nothing.

To top it all off when it came time for the delivery, I informed the staff of my injured ankle and they made sure the delivery guy came to my door. Come on, you just dont get good service like that anymore.

Im thoroughly impressed. Ive gotten a few of my friends to switch to scentimental and we will just be a few cuties smelling just as good as we look.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5 – Terrible Quality, Complete Waste of Money

I’m extremely disappointed with my purchase from Sentimental Perfumes. I bought three different perfumes, expecting three unique fragrances, but every single one smells exactly the same. There is no character, no depth, nothing that separates one scent from another.

The quality is honestly shocking. It feels like they added less than 1% actual perfume oil and filled the rest with cheap alcohol. The scent disappears within minutes, there’s no projection at all, and it smells more like a watered-down body spray than an actual perfume.

For the price I paid, I expected something at least close to decent, but this is by far the poorest quality fragrance I’ve ever bought. I regret trusting the brand, and I won’t be purchasing from them again.

Don’t waste your money, the product is nowhere near what they advertise.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

It’s been absolutely great

It’s been absolutely great, the only issue I had was with their atomisers, and when I raised it, they took it well and fixed it swiftly. I’m incredibly happy with not only their products but their services as well. 10/10

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Wow the Service is Great

Wow the Catalogue is great, the service is quick, the product is really great. Quick easy delivery. I've had 3 fantastic experiences. I smell great too.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Best perfumes I have used

Best perfumes I have used. I went from spending R5000 every 6 months to under a grand. Price is that the factor. The smell of these fragrances last longer than the original. From
Someone who is very particular about brands I use. This by far is the best

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

OK I'm going to honest I hate online…

OK I'm going to honest I hate online shopping but Scentimental perfumes❤️😍.. The experience was easy.. Communication was on point from day one till I received my package.. Then my package arrived.. Remember it has taken me a year and more to trust them and finally order. Fahrenheit Dior 😭😭...pishh pishh 😭😍 PERFECTION.. 7 hours later I got me a compliment from a lady saying I smell delicious 🙌🏾🙌🏾

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The scent is absolutely captivating, smell rich.

The scent is absolutely captivating - it's like a warm hug on a cold day. The notes blend together perfectly, creating a unique and alluring aroma that's sure to turn heads. I've received so many compliments already, and I can't get enough of it! Highly recommend to anyone looking for a sophisticated, yet seductive fragrance. Well done!"

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

They have definitely earned a lifelong customer ☺️

I’ll admit, I was skeptical at first. I’d browsed the website, added a few scents to my cart, and then hesitated. But when Scentimental actually called me to ask why I hadn’t completed my order, I was taken aback, wow, the customer service here is absolutely impeccable. Friendly, attentive, and genuinely caring, something you don’t see often anymore. That call alone made me want to give them a chance.

And I’m so glad I did, because it turned out to be one of the best decisions ever.

When my first order arrived, I was instantly impressed. The packaging was beautiful, and those adorable little bottles stole my heart, sleek, elegant, and perfect for displaying or tossing into a handbag. But the real magic started the moment I sprayed them.

The scents are luxurious, rich, and downright addictive. They don’t just smell so good, they last. I can still catch whiffs of it on my clothes and skin at the end of the day, which is something even high-end designer brands often fail to deliver. I smell like an absolute treat, and my husband? He smells divine. Together, we’ve become walking compliments.

I just received my third purchase from Scentimental, and I am over the moon. It smells divine, I cannot, and I repeat, cannot stop sniffing myself. It’s that intoxicating. I’ve officially lost count of how many bottles I’ve ordered because this has become my guilty pleasure.

Not only are the fragrances affordable, but the quality is beyond expectations. Truly, Scentimental gives luxury without the luxury price tag.

If you’re still debating whether to try them, take this as your sign. Trust me, you’ll fall in love with how you smell, and everyone around you will too. Give them a go. You will not be disappointed.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best Choice for Fragrances

I'm on my 4th order from Scentimental and I must say, best decision I've ever made, amazing fragrances, long lasting (to the extent my woman still complains about my clothes smelling like it even after a wash😂) and value for money... If you're looking for an amazing brand-named fragrance without having to run to the shop with the "red box" logo, or the shop with the "W" logo, and spending thousands on something you can get for a fraction of the price, and still having it delivered directly and safely to you, this is where you need to be.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the inspired by Oud Ispahan

Purchased the inspired by Oud Ispahan . The fragrance is amazing, so close to the original and lasts the entire day
Delivery and service from the Scentimental team is super efficient.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Long lasting, smells amazing

1. It smells exactly like the original perfume it is "inspired by"
2. Lasts VERY long on skin and even longer on clothing
I absolutely recommend them! (Do yourself a favor and go smell the original before you order, because it smells the same)

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Service surpassed expectations

You guys keep on surprising me with delivery service levels, one would
vouch that I paid for the skip the queue option whereas this was just
a free delivery.. Had I not missed the delivery, it could have been
earlier but that to me does count as a delivery.
From being a prospect customer, to customer, then loyal customer and
I'm now certifying myself as a brand ambassador. Keep on doing the amazing work, I'll definitely recommend and refer my family and friends to you.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service.

I accidentally ordered the wrong perfume and they easily changed it to the right one. No need to cancel or anything, such a quick fix. Top notch service.

November 12, 2025
Unprompted review

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