Scentimental SA Reviews 

Top tier service, efficient delivery.

I'm not a fan of online, I'm happy my order was delivered in time, and I'm loving it, I'm smelling like a king, my partner likes it too. Good looking bottles..👌🏾

The quality and longevity of the scents, they are so great and very much impressed with how long lasting they are.

I really found the product at sentimental amazing I purchased the original paco raban milion in 1 which was very expensive but the smell didn't last long I took n chance by purchasing the same brand from scentimental I was skeptical at first but wow wow wow the smell was way better way cheaper and lasted longer I highly recommend their product

The scents are good and affordable. I had a bit of a mix up with my delivery I guess due to the December rush, but once I notified them they were quick to assist and send my order at no extra charge. Thanks once again

They offer great service and amazing prices for their wonderful scents. Love the fragrances I personally purchased. Happy as a chappy

Scentimental SA consistently delivers exceptional products and unparalleled customer service. Their fragrances are outstanding, and their commitment to customer satisfaction is evident. I recently experienced an issue with a broken bottle, and their team promptly dispatched a replacement, which I received today. While I am unable to share a visual representation, I can confidently state that I have complete trust in Scentimental SA and will remain a loyal customer. Thank you, Scentimental SA.

I’m so impressed with these scents! Scentimental’s imitations are 10/10—you can’t even tell the difference from the originals. They last all day on my skin and clothes, and I’m literally turning heads every time I walk into a room. Getting my favorites on a Buy 1 Get 1 Free deal was a total steal. I’ll definitely be back for more!

I received a bottle as a gift, fell in love with it, and ordered 2 other fragrances too.
Excellent price for great products.
Love the tips you send on how to keep the fragrance lasting longer too, thank you!

I’m very satisfied with my purchase. The fragrance quality exceeded my expectations, and the turnaround time was excellent. I highly recommend and will definitely be purchasing again.

I have worn Jo Malone perfumes for many, many years but was retrenched and so couldn't afford the R4,000.00 plus price tag on these wonderful fragrances.

So I tried Scentimental. I ordered in December, missing the cut-off for December deliveries, which was fine. I ordered the Wood Sage & Sea Salt and the Cypress & Grapevine which are two of my favourite, in the travel size so that I could assess the quality before buying something bigger.

They arrived via bike messenger on the 6th January 2026 on a very hot day (30 degrees). I was immediately concerned as extreme temperatures affect perfume and it would have been considerably hotter in the dark grey/black plastic box on the back of the bike.

Heat accelerates the breakdown of the chemical bonds, it evaporates faster, it alters the scent and can physically damage the bottle, lid etc due to expansion.

I took delivery and immediately opened the two travel size bottles. The Wood Sage and Sea Salt's lid had expanded so much that I had to really pull to get the lid off. Due to the expansion caused by the 40 to over 50 degree heat in the black plastic box they were transported in. The perfume had been leaking of course and to my surprise, smelled sweet. Wood Sage and Sea Salt is not a sweet perfume. I then tried the Cypress and Grapevine and the lid came off with the atomiser wedged inside and spilled onto my kitchen counter. The lid also did not screw int place securely. It also did not smell like the original either having a very cheap smell that was not like the original either.

I immediately sent an email to sales. And waited. And then asked for a reply two days later and hot a reply from Shivani who told me to take the atomiser out using needle nose pliers to dislodge the atomiser and then reattach it securely by screwing it back in place. Shivani didn't bother to read my email where I state that the lid did not screw into place. She then told me that I had a store credit for future purchases. WHAT?!

I replied that I would like them to come and collect both fragrances and wanted my money back after expressing surprise that a company would tell a client to use a pair of pliers to wrangle the atomiser out of the lid of their defective product. I again had to ask for a response.

This was her response and I have copied and pasted it: 'If you wish to not use the product, you're welcome to throw it away.'

I again advised that I wanted them to reimburse me as per their 7 day money back guarantee and to date, I have heard nothing back.

Do not use this company. They don't honour their purchasing guarantees and the JoMalone perfumes smell nothing like the originals.

They also requested that this exact review be removed off of Hello Peter.

I have tried many dupes before and have been disappointed but Scentimental really blew me away with how closely accurate they got my favourite fragrance. Thank you, will be trying out new fragrances.

An absolute smooth process when ordering. Team was always available to answer questions! The scents are not similar but identical to the original scent and I am so happy and impressed!

They kept me updated and were very professional. I got my order delivered and it smells amazing. Value for money

I had high hopes after seeing all the positive reviews so it's quite disappointing to see that only 1 out of the 6 bottles of perfume I bought is actually decent, and this is after letting all bottles mature for over 4 weeks. Only 1 smells good and has decent performance, not good performance. As for the others, some smell fine, some smell completely different from the originals, and performance is very weak, within an hour the smell is nonexistent. Maybe it's inconsistent batches, I don't know, but I wouldn't recommend.

Edit: after leaving the perfumes for months and coming back to them, they smell so much better and last a lot longer. I will buy again.

Bought 2 of my favourite perfumes and I’m extremely pleased with both and the free gift as well.will definitely be making another order really soon.

The product itself is top class, I'm talking about quality, the service from your team was top notch. When ever you send them an email or whtsap they always reply.

The website is very easy to use.The orders arrived quickly and we're exactly what we ordered. The are very good quality and are just as good as the expensive ones and last all day. I would definitely recommend them to any one

The perfumes are amazing , I get compliments all the time and they smell like the originals or even better .The smell last long and you get more than your money's worth. 10/10.

I am trying to figure out if this company is scamming people. I have yet to receive a reply from them after a parcel was dispatched but not delivered. I understand that it's been busy since Black Friday, but this is bordering ridiculous. I have tried communicating through all available communication lines and all I can hear is crickets.