scentsangel.com Reviews 413

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, quality, and competitive pricing. Many highlight the fast and free shipping, along with secure packaging, as key benefits. The ease of ordering and the opportunity to sample fragrances before committing to a full bottle are also highly appreciated. However, some customers reported issues with product authenticity, suggesting that some samples might be diluted or not smell as expected. A few also mentioned problems with leaking bottles, difficult-to-remove caps, and a lack of labels on individual decants, making it hard to distinguish between scents. There were also isolated complaints about delayed shipping and order mix-ups.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and authenticity. Many customers praise the genuine... See more

Delivery service

Clients share positive opinions on delivery service. Many customers frequently praise the fast and quick... See more

Quality

Users describe positive interactions with quality. Many customers are satisfied with the authenticity and... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the reasonable and competitive... See more

Order

Customers consistently note positive experiences with order processing and delivery. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second order from SA was just as pleasant as my first! This time I ventured for my second Creed scent: the notorious Aventus, as well as Byredo's Sellier which I already know and love. The shipment... See more

Rated 5 out of 5 stars

I've had an amazing experience with this company. I place three different orders and each time my items were shipped out they arrived ahead of schedule and as described. If they offered everything I... See more

Rated 5 out of 5 stars

Ordered a 5ml sample and am happy with the whole experience. Good selection, reasonable prices, well packaged and received in a decent amount of time. I like the square sample bottle and the atomizer... See more

Rated 5 out of 5 stars

SA has a wide variety of 100% authentic fragrances as well as options when it comes to sizes and very competitive prices as well. They have no minimum when it comes to free shipping and for me, that... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

413 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Diluted samples

Ordered 3 10mL samples, two scents I've tried before and one I have not. After trying JPG Le Male Elixir it was very weak and did not sill at all (had to place my nose directly where it was sprayed to smell it, even when overspraying). After figuring it was the fragrance itself that was weak, I tried out my sample of Layton Exclusif, which I have tried before unlike LM Elixir and was previously very strong. A lot of the notes are missing and I must also place my nose directly up to where it was sprayed to smell it. Compared to my sample from PDM it smells very dissimilar and much weaker, to a greater extent than would be expected of differences between batches. I'm pretty sure this company waters down or dilutes their samples.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

order SA1176746

my order was cancelled after the shipping label was created i have tried to contact the company twice but they are not answering, i wouldn't recommend as your money would be held by them and you need to wait for a refund

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Buy

This was my first and last time buying from Scent Angel. If your item arrives with an issue, don’t expect any help — they’ll blame you for the problem and then go as far as blocking your account to prevent you from buying again. Never seen a business that seems so uninterested in actually selling or supporting customers. Totally unprofessional and disappointing experience. Avoid at all costs.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

There's nothing really to say about my experience with Scentsangel, other than the same as I always say, " Fantastic!"

April 24, 2025
Rated 5 out of 5 stars

I am new to Scents Angel and just…

I am new to Scents Angel and just recently placed my second order and the service is amazing. The shipping is fast. The products come packaged very well and are of good quality. I look forward to being a longtime customer.

March 25, 2025
Rated 5 out of 5 stars

Lucky day purchase

After winning a gift certificate in The Scent lounge FB group I immediately browsed the website. That with an added Coupon in my email that I almost missed I pre ordered the new Narcotica. Thank you so much Scent Split for a great shopping experience. It really made my whole week.

February 22, 2025
Rated 1 out of 5 stars

Would probably never repurchase from here ever again.

Okay, this is my second time ordering from these people. My first order had one sample that leaked during transit and they were able to send me another to replace the one that had leaked. I decided to take chances with them again and placed an order. It leaked (also doubting the authenticity of the scent/different scent than what I ordered. I contact them about it and they REFUSE to solve the issue, despite me spending extra $ for protection throughout the mail. Not only did they accuse me of “stealing” from them, but they obviously scammed me/mixed up my order. Their decants are KNOWN to leak during transit (multiple reports online). Also, why did I buy the insurance if my package was not insured? Basically stealing my hard earned money. I’d probably just avoid this company.

March 6, 2025
Unprompted review
Rated 4 out of 5 stars

I love this company the scents are…

I love this company the scents are fantastic at a reasonable price however I do have a couple of complaints 1st the tops are almost impossible to get off i really struggle with this and 2nd i don't like how they don't label the bottle after you take it out the box so I'm having to keep the perfume in the box otherwise it's great and I will continue to purchase

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I love Scents Angel!

My order was processed and shipped quickly! I love my decant of Iris Palladium. It smells so great! I love to shop at ScentsAngel.com because I can try really pricey perfume, without breaking the bank!

December 25, 2024
Rated 3 out of 5 stars

eceived my order of mancera intense…

I received my order of mancera intense red tobacco in a very good & timely manner. My disappointment is that the sample I had of this scent was very good intense red tobacco!!! My full bottle I received was very, very weak!!!!! Not sure why such a big difference but definitely not as good as the sample I had. If the sample was like the full size bottle I would have definitely not have purchased the 4oz bottle!! I'm left very skeptical to purchase again from scentsangel!!

December 25, 2024
Rated 5 out of 5 stars

I’ve been ordering from scent angel for…

I’ve been ordering from scent angel for a few years. They send your fragrances quickly and well packaged. The only downside I’ve had in the past not my last order is the lids. On a few occasions their lids get stuck. They were nice enough to offer to send me another decant. Another thing is they should put the name of the fragrance on the bottle. They only put it on the boxes. That would be my only complaint, which isn’t enough to make me go elsewhere. They have amazing prices and a great selection! This is definitely my favorite online decant store hands down.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

My holy grail

Great service and I truly appreciate the variety of fragrance that smells amazing I bought. I will always recommend fragrance lovers to this site. I love my experience with scentangel.

November 24, 2024

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