Scentssoapsandcandles 

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Rated 1 out of 5 stars

Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... See more

Company replied

Rated 5 out of 5 stars

Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... See more

Rated 5 out of 5 stars

I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... See more

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Rated 5 out of 5 stars

10/10

Easy website to use, good quality products with reasonable prices! Had a question so messaged Facebook page and got a quick helpful response!

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, Fast delivery and all items are at a reasonable price will be ordering again

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

I love this supplier

I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is when using Bahama breeze it leaves the wax melting quite a soft for a while so I’ve now change from 10% FO to 8% and I’ll see if there’s improvement.

It would be nice as an extra for some sort of loyalty plan for continuous customers however they are doing a competition over on Instagram which I think is great

March 5, 2021
Unprompted review
Rated 3 out of 5 stars

Delivery charges let it down

I use 3 companies, they all offer different things that the others don't, some of the fragrance I use from SSC are amazing. Customer service is great. However i do feel that you need to review your postage charges. You use covid as a reason for the costs exceed £7 I was also told once that it was about the weight where 3 bottles of 100ml FO cost me the same 10 candle containers and wax..another company charger a little over 3 pound is delivered with in a day of order

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

This company is fantastic , spot on with delivery and uk based help at hand

This company is fantastic delivery is always fast and on time , the oils are great quality , I had an order on next day delivery , accidentally put the wrong house number on it , I emailed them that night thinking , they’d prob not even read it within a few days and that I’d lost my parcel for good , and at 9am the next morning I had an email saying it’s all sorted they contacted the warehouse and got it all sorted and swapped over , they also saw I had another order coming as I’d forgot something witch ment I had to pay postage again on the forgot item , they refunded my postage and put the two orders together for me , hadn’t asked for that and it was a kind gesture , I’d never use anyone else for making my wax melts candles and diffusers

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered 24 candle jars, they arrived really quickly and they were packaged really well. No jars were broken which was great, as I have experienced this with another company! I will definitely be ordering from here again. Thank you!

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

This company is one of the best and…

This company is one of the best and most reliable, turn around and delivery is better than any other company I have ordered from that sell these products and I have tried them all. The quality of the products including scents are fantastic and consistent, which is very important. Highly recommend.

March 3, 2021
Unprompted review
Rated 1 out of 5 stars

I've ordered twice now and payed for…

I've ordered twice now and payed for next day delivery twice and it has nevertheless turned up 2days later not what I pay my extra £6 for really not happy as I have customers orders to be getting on with but now I've hit a delay for the 2nd time since ordering with you

March 2, 2021
Unprompted review
Scentssoapsandcandles logo

Reply from Scentssoapsandcandles

Hi Chloe,

I am sorry that you were not happy with your delivery times. Unfortunately due to how busy we are, we can't promise next day delivery right now, which is why we try and make it clear that there are delays of up to 48 hours. I can see your orders have all arrived within 48 hours of ordering from us.

Kind regards

SSC

Rated 1 out of 5 stars

the good the bad the ugly

i ordered pomegranate noir fragrance for diffusers mainly based on the reviews however i chose to ignore the poor ones my mistake so here goes
The Good- ordered on a saturday and it arrived first thing on a monday so cannot fault the service
The Bad - fragrance does not resemble anything like the well known one it smells like a cheap men’s aftershave with notes of herbal medicine
The Ugly - after making up 4 diffusers with maximum 25% volume fragrance and putting in smallest room in the house and turning reeds there’s no smell of anything so a total waste of money

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

Found this company completely by…

Found this company completely by accident and now have it saved as one of my suppliers for regular use!
The fragrances are incredible, prices are fantastic and delivery is super speedy, will be ordering from them again and again!

March 1, 2021
Unprompted review

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