School Trends Reviews 

1,105
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and exceptionally friendly staff members who consistently provide great support and guidance throughout the daily ordering process. People consistently appreciate the high quality of the clothing products and the reliable, highly efficient service they receive from the dedicated team. However, some reviewers were not happy with unexpected order delays, long waiting times, and a very noticeable lack of communication regarding delivery updates. A few other people also noted that certain received items had unexpected sizing problems or simply did not completely meet their overall quality expectations.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the durable materials and soft feel... See more

Order

Consumers find order experiences to be ambiguous, as customer opinions vary widely between significant delays... See more

Quality

Users describe positive interactions with quality, noting that the clothing is durable, smart, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing the team as friendly, professional,... See more

Service

Reviewers mention positive feedback about service, noting that the team is friendly, professional, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Surprised to receive a request to give a review. On your website you state that 92% of orders are made a shipped within 7 days. My order was placed 15 June and has not yet been received. Hopefully, it... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!! I needed a specific item with embroidery for my autistic daughter which wasn't available on the website. Craig completely understood and made everything very easy every... See more

Company replied

Rated 5 out of 5 stars

A named contact at the company is always on hand and contactable to answer queries swiftly. School Trends have been flexible to meet our requirements. Items are good quality, durable and price mat... See more

Company replied

Rated 5 out of 5 stars

We have ordered staff uniforms for our nursery and recently bought hoodies with out logo on and writing on the back. The team could not have been more helpful with my requests and found a new font fo... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

With over 35 years of experience, we are the leading supplier of embroidered and printed uniforms, workwear, and personalised items. We specialise in serving Nursery, Primary & Secondary Schools, and Academies across the UK. Additionally, we provide decorated garments for various business sectors, including Care, Hospitality, Facilities Management, and Sports & Social Organizations. Our reputation is built on delivering high-quality decorated and plain garments at competitive prices.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,105)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The school provides an excellent environment for learning. My child is very happy and enjoys attending every day.

The school is very good. My child is very happy and enjoys going to school every day. The teachers are kind and supportive and the environment is safe and positive.I’m really satisfied with the school.

October 30, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, we are glad to hear that your child is very happy that they are going to school every day and the teachers are kind and supportive we hope that they have a fantastic future within the education system.

School Trends Team

Rated 4 out of 5 stars

Always very responsive!

Always very responsive!
Very easy to work with and being local to us its great logistically, keep doing what you're doing!

October 30, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, thank you so much for your review! We are happy to hear that you are happy with how it easy to work with the team and we love helping out and being in partnership with other local businesses,

School Trends Team

Rated 1 out of 5 stars

You’re asking me for a review for an…

You’re asking me for a review for an order that I still haven’t received!!!!
Your clothing is expensive and delivery charges are outrageous.

October 30, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, Thank you for reaching out. We are genuinely sorry that you haven't received your order yet and can certainly understand your frustration.
We want to resolve the delivery issue immediately. Please call us at 0114 331 0233 or reply to this message, and a member of our team will personally track down your order and provide you with an update.

Regarding your comments on price: We know our items are an investment to some. We try hard to balance cost and quality, ensuring that every garment is designed for durability, performance, and a perfect fit, which we believe offers the best long-term value for our customers.

We look forward to speaking with you and making this right.

School Trends Team

Rated 5 out of 5 stars

STEPS

Dealing with Tracey and the team is really easy and they are so helpful even with last minute changes to my orders.

October 29, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, thank you so much for leaving a review! We are super please to hear that Tracey and the team make ordering easy for you! The whole team are always ready to help with any changes that need amending , we hope to provide you with even more garments in the future,

School Trends Team

Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic!!

I needed a specific item with embroidery for my autistic daughter which wasn't available on the website.

Craig completely understood and made everything very easy every step of the way.

The guy seriously needs a pay rise and looking after.

October 22, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi thank you so much for your review! We are always pushing to be able to help everyone with embroidery and printing so we are super happy that we could help!

We hope to be able to help you in the future with any garments,

School Trends Team

Rated 5 out of 5 stars

Excellent quality and Value

Clothing is excellent quality and excellent value.
We have had several batches of branded merch made for our club and never had any problem.
Would definitely recommend.

June 1, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, thank you so much for your review! We are so happy to hear that you are pleased with the quality and value of our clothing range provided. We are always happy to hear that you would recommend us to others, hope to supply you with with more garments in the future,

School Trends Team

Rated 5 out of 5 stars

Superb turn around time, quality and Service

As a coach of an under-7s football team, we had spent weeks searching for the perfect winter jackets — but kept running into the same issues: long turnaround times, limited stock, lack of personalisation options, and high costs.

That all changed when we discovered School Trends. From the moment we got in touch, their team went above and beyond — sourcing exactly what we needed, offering full personalisation, and delivering everything within a fantastic timeframe.

We’ve now collected our jackets, and we couldn’t be happier. The quality, service, and speed of delivery have all exceeded our expectations.

I’d highly recommend School Trends to any sports team or organisation looking for premium products at great prices, with the added bonus of custom personalisation done right.

⭐ 10 out of 10 from us! ⭐

October 17, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, Thank you so much for your review! We are delighted to hear that you are very happy with the quality, service and speed of delivery for your new coats. Your football team will be warm all season long now!

Don't hesitate to get in touch if you need any other pieces. We wish you and the team luck for the football season.

School Trends Team

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish, all goods arrived on time and excellent quality, highly recommend using them.

October 16, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, thank you for leaving us a review! We are pleased to hear that you are happy with the overall service, quality of goods and delivery times on your order. We hope that we continue our lovely business relationship with you,

School Trends Team

Rated 4 out of 5 stars

Did have an issue with the quality of a…

Did have an issue with the quality of a school hoodie but this was highlighted and dealt with really well. Including a free item sent to replace the original hoodie. Good service when there was an issue

October 9, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, thank you for your review! We are sorry to hear about the issue you had with a hoodie but pleased to learn this was highlighted and dealt with very well from our customer service team. We are always happy to help in any case and will always help out the best we can. We hope to continue business with yourself,

School Trends Team

Rated 5 out of 5 stars

Nothing is a problem!

Nothing is a problem!! They designed our celebratory hoodies, quickly and efficiently!!
Processing is always problem free and delivery is always prompt. We return to school trends time and time again. Well done

October 10, 2025
Unprompted review
School Trends logo

Reply from School Trends

HI, thank you for taking the time to leave us a review, we are pleased to hear that you are pleased with your hoodies which were designed quickly and efficiently for you. We are also happy to hear that delivery times were to your satisfaction, we hope to always be here for your uniform needs in the future,

School Trends Team

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. We have never had any issues with School Trends and wouldn't hesitate in recommending them to other schools and parents. The prices and quality are great

October 14, 2025
Unprompted review
School Trends logo

Reply from School Trends

HI, thank you for leaving us a review! We are super happy to hear that you haven't had any problem with our service and even more pleased to hear that you would not hesitate to recommend us to others, we hope to continue our working relationship with you,

School Trends Team

Rated 5 out of 5 stars

Great Service

I ordered the wrong size on my t-shirts, I emailed them about them they promptly emailed me back and changed the sizings for me.

September 18, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thank you for taking the time to leave a review, we are thrilled to hear that we were able to help you quickly with the swap of sizing on your t shirt, we are always here to help, we hope to see you shop with us again in the near future,

School Trends Team

Rated 5 out of 5 stars

Year 6 Leavers Hoodies

You kindly produced our Year 6 Leavers Hoodies in October last year so that the children could wear them all year round and we were very happy with the quality of the hoodies and the service you provided. In January parents wanted to order extra hoodies, which you again delivered in fantastic timescales so that they could wear them.

We will definitely be requesting more again this year for our current Year 6 children.

October 10, 2024
Unprompted review
School Trends logo

Reply from School Trends

Thank you so much for your review, we are super pleased to hear that we were able to provide you with Leavers hoodies that you and your students were happy with. We are also happy that delivery times were to your satisfaction, we hope to keep you as a happy customer in the future.

School Trends Team

Rated 5 out of 5 stars

Excellent Customer Service

Tracey is our schools 'go to' in relation to any queries - she is fabulous, prompt in her response and professional. Service all round is excellent and we never have problem when relaying school related queries.

September 25, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thank you for your review! We are happy to hear that our customer service team is always prompt in her responses and always professional. We are also very pleased to hear that you haven't had any problems with school related queries we are always here to help. Glad to have you as a loyal customer.

School Trends Team

Rated 5 out of 5 stars

Great service.

Great service from the Sales Manager. Very helpful and quick to respond to any queries.

September 25, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thank you so much for your review! We are happy to hear that you find your sales manager very helpful and that they are quick to respond to any query, we love having you as a loyal customer.

School Trends Team

Rated 5 out of 5 stars

Excellent quality and service plus…

Excellent quality and service plus turnaround very good

September 23, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thank you so much for your review, we are pleased to hear that you are happy with both the quality an service provided by ourselves at School Trends, we hope to see you shop with us again in the future.

School Trends Team

Rated 5 out of 5 stars

I was kept up to date on my order…

I was kept up to date on my order progress and everyone I spoke with was helpful. As soon as my order was ready I was notified. We always use School Trends for our uniform requirements as the service and quality are great.

September 19, 2025
Unprompted review
School Trends logo

Reply from School Trends

Hi, thank you so much for taking the time to leave a review! We are very happy to hear that all our customer service team we helpful and polite to you, we are pleased to hear that you are a long term customer and hope that we continue that in the future.

School Trends Team

Rated 5 out of 5 stars

Great service

Spoke with Donna from the sales team as I had problem with my order, she got that sorted out promptly. Great service and good quality products.

September 22, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thank you so much for your review! We are delighted to hear that Donna was able to help you with the problem with your order and get replacements get out promptly for you. We do hope to see you shop with us again in the future.

School Trends Team

Rated 5 out of 5 stars

Great all round

Great all round! Such helpful customer service and communication when I had some queries on some items.

September 22, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thank you for taking the time to leave a review! We are thrilled to hear that our lovely customer service team were able to help with your queries you had, we are always happy to help out and answer any questions, we hope to see you shop with us again in the future.

School Trends Team

Rated 5 out of 5 stars

Great service

We have worked with School Trends for a number of years and their customer service is fantastic. Good quality products too!

September 22, 2025
Unprompted review
School Trends logo

Reply from School Trends

Thanks for the lovely review! We really appreciate hearing that you're a happy long-term customer and that our team has been a great help. We're so glad to have you as a customer and look forward to continuing to assist you,

School Trends Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look