Surprised to receive a request to give a review. On your website you state that 92% of orders are made a shipped within 7 days. My order was placed 15 June and has not yet been received. Hopefully, it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fantastic!! I needed a specific item with embroidery for my autistic daughter which wasn't available on the website. Craig completely understood and made everything very easy every... See more
Company replied
A named contact at the company is always on hand and contactable to answer queries swiftly. School Trends have been flexible to meet our requirements. Items are good quality, durable and price mat... See more
Company replied
We have ordered staff uniforms for our nursery and recently bought hoodies with out logo on and writing on the back. The team could not have been more helpful with my requests and found a new font fo... See more
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Company details
Written by the company
With over 35 years of experience, we are the leading supplier of embroidered and printed uniforms, workwear, and personalised items. We specialise in serving Nursery, Primary & Secondary Schools, and Academies across the UK. Additionally, we provide decorated garments for various business sectors, including Care, Hospitality, Facilities Management, and Sports & Social Organizations. Our reputation is built on delivering high-quality decorated and plain garments at competitive prices.
Contact info
9 Holbrook Enterprise Park, S20 3GL, Sheffield, United Kingdom
- hello@schooltrends.co.uk
- schooltrends.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Overall ridiculous
Ordered on 15 August. Should be plenty of time before school starts back, right? 15 days delivery expected. I could live with that. 15 September it was dispatched. Arrived on 18 September. And left on the doorstep for who knows how long in the rain (not Schools Trends fault, but cherry on the cake).
Quite apart from that - the sizing is ridiculous! Unlike any other clothing supplier anywhere. They come up extremely small for the actual ages. My barely 8 year old is in the 9 - 10 year old size, which is the same size as the old suppliers '6 - 7 year old'. I don't understand why the school has changed to this supplier, but I really wish they had stayed with the old one.
September 18, 2025
Unprompted review
Reply from School Trends
Thank you for your feedback. We sincerely apologise for the delay with your order and the unexpected sizing issues. This falls short of our usual standards, and we understand your frustration, especially with school starting.
While we always recommend measuring your child and checking our size guide for accurate measurements, we regret that our sizing proved problematic for you. We are actively reviewing our processes to prevent such delays and sizing discrepancies in the future.
We appreciate you bringing this to our attention and are committed to improving.
School Trends Team
School Trends were Great
School Trends were great! They kept me informed about my order, and when I requested a delay for delivery (as away on holiday), it was facilitated with no issues.
Also, when a problem occurred with the courier service, the team were quick to help.
Great service overall, would recommend.
September 15, 2025
Unprompted review
Reply from School Trends
Thank you so much for your kind words! We’re so pleased to hear you had a positive experience with our team. We always aim to keep things stress-free for our customers, so we’re glad we could help with your delivery delay and quickly resolve the courier issue.
We really appreciate your recommendation and look forward to helping you again in the future!
School Trends Team
Repeat customer
Having used School Trends previously and being impressed by the products and service, I placed a further order to replace my daughters school uniform. I did have a few issues with the website but this was quickly resolved by the customer service team. The uniform was delivered on time and the products are to the usual high standard I expect from this company. I would have no hesitation in recommending School Trends and this is proven by my repeat business.
July 17, 2025
Unprompted review
Reply from School Trends
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you continue to be impressed with our products and service.
We're especially glad that our customer service team was able to quickly resolve the website issue for you. Providing a smooth and easy experience is very important to us.
Your recommendation and repeat business mean the world to us! We look forward to continuing to provide you and your daughter with high-quality school uniform in the future.
School Trends Team
Another great service provided by School Trends
Contacted our sales manager for advice, she came back to me very quickly, offering uniform options.
It's so helpful to get support when we need it.
I will update when our order is received.
Thanks again
September 10, 2025
Unprompted review
Reply from School Trends
Thank you so much for your lovely feedback!
We're so pleased to hear our team was able to support you quickly and help with your uniform options. We can’t wait for you to receive your order and really appreciate you taking the time to share your experience.
Thanks again for choosing School Trends!
A huge thank you!
As usual, I left it a bit late to order school uniform this year and called School Trends to check on current delivery times. I was told it would take around 15 days, but since I’m local, I could collect it myself. The person I spoke to must have made a note of my order, because today I got a knock at the door—and to my surprise, it was hand-delivered! A huge thank you to the team member who kindly dropped it off on her way home. It’s the little gestures like this that truly make a difference.
September 10, 2025
Unprompted review
Reply from School Trends
Thank you so much for this fantastic feedback! We understand how stressful back-to-school can be and we're so happy we could help. We believe in providing the best possible service, and our team is always willing to help our local customers in any way we can. We're delighted to know our efforts made a difference. We wish you and your child all the best for the new school year!
School Trends Team
DO NOT USE!!
Would have been 35+ days before I get my order. My children have already started school. Still waiting for it. Was told they was due for a delivery last week and now told it could be a further 2 weeks before I get my delivery.
Asked for refund and will never use again. Will definitely go to loop wear from now on. Parents avoid at all cost. My children are so upset to be wearing different uniform to there friends due to there mistake. Told 15 days! 35+ days is not 15 days!
September 10, 2025
Unprompted review
Reply from School Trends
Thank you for your review. We sincerely apologise that your order took longer than the 15 days we initially quoted. We understand how frustrating this is, especially with your children having already started school, and we're so sorry for the upset this has caused.
Looking at your order, placed on August 20th, we can see it was delayed by two specific items. We did reach out to you with updates and offered to send the available items to you at no extra cost, so your children could have the rest of their uniform. We understand you've since opted for a refund, which we are processing for you.
We are truly sorry for the delay and the inconvenience this caused your family. We are working hard to improve our processes and prevent these kinds of issues in the future.
School Trends Team
Ordered uniform almost 4 weeks ago
Ordered uniform almost 4 weeks ago. Was told to expect this delivery to take 15 days. No show. No responses to emails either.
I understand this time of year may be exceptionally busy, however in 2025 you do not expect to be chasing orders, or for the common decency for customer services to answer an email. Not even a canned response acknowledging it has been received.
I wish I had read the reviews and avoided this company.
Failure to provide any kind of update will leave me no choice but to raise a chargeback with my bank, and then contact trading standards and use the consumer rights act 2015, to take this even further.
August 20, 2025
Unprompted review
Reply from School Trends
Hi Terri, we do apologise that your order has taken longer than 15 days to get to you, all our sales team are answering and replying to emails on the same day, so we do apologise if you haven't received a reply, if you would like an update the best way would be to give u a call on 0114 331 0233 and we can look into your order for you.
School Trends Team
Big Promo about Free Delivery-wanted to…
Big Promo about Free Delivery-wanted to place a substantial order (their loss) only to be told Northern Ireland doesn't qualify for free delivery-Had used this company for 3 yrs!Poor customer service-guess who I won't be ordering from again......
August 22, 2025
Unprompted review
Reply from School Trends
We are so sorry to hear about this frustrating experience. We understand your disappointment, and we sincerely apologize for the lack of clarity regarding delivery to Northern Ireland. We should have made this much clearer, and we're disappointed that we let you down after three years of business.
We would like to make this right. Please contact us directly so we can find a way to resolve this for you on either hello@schooltrends.co.uk or 0114 331 0233
School Trends Team
P*** poor
P*** poor. Ordered uniform in July for the new school year, only to still be waiting for it on the first day of the new term. When contacted we just get “not your fault - sorry” but still no uniform. Utterly poor service and will not be using nor recommending again
September 8, 2025
Unprompted review
Reply from School Trends
We are so sorry to hear about your experience. We understand how frustrating it is to be without uniform for the start of the new school year. This is not the standard of service we aim for, and we sincerely apologize for the delay and for the lack of clear communication.
If you can call our dedicated customer service team on 0114 331 0233 we can give an update on your order
School Trends Team
Had a few issues but all dealt with…
Had a few issues but all dealt with well unlike previous uniform companies I have bought from
September 5, 2025
Unprompted review
Reply from School Trends
Thanks so much for this review! We know that issues can pop up, but we're so glad to hear that our customer service team was able to get everything sorted out for you quickly and easily.
We hope that you shop with us again in the future,
School Trends Team
If could give a zero I would do not get…
If could give a zero I would do not get from here.I received my son and daughters polo T-shirt which has school logos on both.To receive both of them with stains email a lot of times.They ignore me and not help did not give a refund or replacement for my daughters.Can not use it the stain is stuck there.Dont buy from here.
August 14, 2025
Unprompted review
Reply from School Trends
Hi Becky,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the issues with your polos, as this isn’t the standard we want any of our customers to experience. We’d love to put this right for you. If you could share your order number with us, our team can investigate this further and arrange the best solution.
Warm regards,
The School Trends Team
Amazing quality!
Amazing quality!! I ordered my daughters uniform from school trends and i could not be happier. The quality of all items received are above what i have had from other companies before. I will definitely be ordering before.
July 31, 2025
Unprompted review
Reply from School Trends
That's wonderful to hear! Thank you so much for your kind words and for taking the time to share your feedback. We're delighted that you are so happy with the quality of our uniforms and that we've exceeded your expectations.
We hope to see you shop with us again in the future.
The School Trends Team
Room for improvement
I placed my order early to avoid disappointment and was pleased to receive a small discount. However, I was disappointed to miss out on free delivery and had to add more items just to qualify. Shortly after placing my order, I noticed additional discounts being advertised, which felt misleading and more like a marketing tactic than genuine value. This left me unimpressed with the experience.
In addition, I would like to raise a concern about the quality of the school bags. As these must carry the school logo, I have no choice but to order them from you as the school’s preferred supplier. Unfortunately, the internal lining of the bags is very poor quality – it wears away quickly and leaves bits all over clothing and around the house when emptied. I strongly suggest reviewing and improving the durability of the materials used, as families are relying on these products for daily use.
July 31, 2025
Unprompted review
Reply from School Trends
Thank you for taking the time to share your feedback with us. We’re glad to hear you were able to use your discount, but we’re sorry to hear of your disappointment regarding our recent promotions. Our free delivery offer was a two-week promotion which has now ended, and we do understand how frustrating it can feel to miss out on this. We’ll certainly keep your comments in mind when planning future offers.
We also really appreciate your feedback on the school bags. We’re sorry to hear the lining has not met expectations and completely understand how important durability is, especially with daily use. Your comments have been passed to our product team so we can review the materials and quality for future improvements.
Thank you again for your honest feedback it helps us to improve both our service and our products for families like yours.
—The School Trends Team
Quality uniforms .
August 14, 2025
Unprompted review
Reply from School Trends
Thank you for taking a moment to leave us a review!
We are very happy to hear that you are happy with the quality of our uniform garments.
We hope to see you shop with us again in the future.
School Trends Team
Reply from School Trends
Thank you so much for your feedback!
We are glad to hear that you found the ordering process easy and the quality of our garments good, we do hope to see you shop with us again in the future.
School Trends Team
We placed a large order on July 17th
We placed a large order on July 17th.
We received ONE item from the order 8th August.
We received a card through our letterbox saying our parcel was at ‘our nearest depot’. Which was in Bristol. We live in Wiltshire.
I was assured by a customer service advisor that re delivery to our house was scheduled for the next day. This did not happen.
It would have been better to send all the items in one delivery. And it would have been appreciated if our purchases were able to be collected from a local depot and not returned to a city we don’t live anywhere near.
Avoid using this company at all costs.
August 12, 2025
Unprompted review
Reply from School Trends
Thank you for your feedback, and we’re truly sorry for the difficulties you’ve experienced with your recent order. We completely understand how disappointing and inconvenient this must have been.
Our team arranged for your order to be split into two parcels so that you wouldn’t have to wait longer for everything to arrive. Unfortunately, ParcelForce experienced issues with the delivery, and despite our calls and requests for redelivery, updates from their side have been limited. We’ve kept in touch with you throughout and can only apologise sincerely for the delays caused.
We take situations like this very seriously and are already reviewing how we can avoid similar issues in the future. We value your custom and regret that this experience has not reflected the service we aim to provide.
The School Trends Team
School trends always provide great…
School trends always provide great customer service.
July 10, 2025
Unprompted review
Reply from School Trends
Thank you so much for your lovely feedback!
We really do have a great team who are always there to help with any question or query so we are happy that you had such a positive experience with the team.
We hope to see you shop with us again in the future,
Best Wishes
The School Trends Team
Essential school uniform
Easy to order quick delivery good quality affordable uniform
August 1, 2025
Unprompted review
Reply from School Trends
Thank you so much for your feedback!
We are very happy to hear that you found it easy to order and that the delivery was quick! It's great to hear you also found our uniforms good quality and affordable, we look forward to seeing you shop with us again in the future.
Best Regards,
The School Trends Team
Easy to navigate around the website
Easy to navigate around the website. Quick and efficient service from purchasing to being delivered to our door. Perfect sizing once my daughter tried on and looks good quality.
August 12, 2025
Unprompted review
Reply from School Trends
Thank you for your wonderful feedback!
We are so pleased to hear that you found our website easy to navigate and that our service was quick and efficient. It's fantastic to know that the sizing was perfect for your daughter and that you are happy with the quality of our uniform.
We appreciate your kind words and look forward to serving you again!
Best regards,
The School Trends Team
Always a fantastic experience ordering…
Always a fantastic experience ordering school uniform from School Trends. The quality of the uniforms is excellent — but the level of customer service stands out!
From the moment I place an order, communication is clear with timely updates about my order status, and when I have a few last minute 'add ons' they are always happy to facilitate. The team respond quickly and helpfully. It makes the entire process stress-free, which is a huge relief during the busy back-to-school season.
Highly recommended!
August 8, 2025
Unprompted review
Reply from School Trends
Thank you so much for this fantastic review!
We are absolutely delighted to hear that you've had a wonderful experience with both the quality of our uniforms and the level of customer service you received. It's our top priority to make the uniform ordering process as stress-free as possible, especially during the busy back-to-school season.
We truly appreciate you taking the time to share your positive feedback. We're very proud of our team for providing the timely updates and helpful support you've mentioned.
We look forward to helping you with all your uniform needs in the future!
Best regards,
The School Trends team
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