Schumacher Cargo Logistics Reviews 142

Ford Galaxie 500 shipped from the USA to the UK, all made easy, all emails, phone calls answered my questions during the movement of my shipment.

Schumacher Cargo was very disappointing, they were not transparent about the delivery or the inspection.
They had my vehicle for over 3 weeks and then said that they had no drivers. Finally when the car was delivery to the Miami address, I was then told I had to wait on the documents before I could get my TAG. Even before the TAG, I had to get the car inspection done, which again another lot of money I had to spend. I thought having spent over $5,500.00 that all this was included in the price. If they don't know about the different things that each state charges, they should actually find out and let the customers know, that there will be additional charges, once arrived in their particular state. No Transparency at all, which is such a shame. All what was happening I was passed from one section to another and then un answered emails. Very poor service. DO NO USE THIS Shipping Company

AVOID at all costs. Schumacher was assigned to handle the US side of our trans-atlantic move. In case you haven't done this before (we hadn't), the shipping company gives the container to the cargo company for a set time, usually 5 days. Schumacher didn't tell us they had it for the first day (despite us emailing to check in the day before), and then said they didn't have anyone to deliver it for the remaining days. Here's the best part - they then said we would have to pay the additional $1,200 in fees to the shipping company for having the container too long! They wouldn't deliver our belongings until we paid, holding us hostage. They said their terms make clear that we have to pay for things out of their control. I assume you're ahead of me on this but how is Schumacher not informing and then not having people to deliver out of their control?? It's now been almost a month and they won't reimburse us. I've asked for the receipts of the shipping company charges, and the contact info of the shipping company too. Guess what - they won't send them to me!! There's a five letter word for if they overcharged me...
My experience with Schumacher was terrible. By the way, I cc'd the owner of Schumacher on emails - he never replied. Bad people, bad company. AVOID.

I contacted a few logistics companies to ship my car from France to California. The person who replied from Schumacher was pleasant and had the title of COO, I thought I was in good hands. I cannot describe how DISAPPOINTED I am with this company.

I agreed to the quote on November 27th to arrange for pick up, the car was picked up on December 10th with two days to get to the port, I was told the container would be a 40 foot shared container and would ship within 2-3 weeks (three weeks would be January 2nd).

I routinely asked for updates, and could not get a concise date it would ship, as we got closer to the end of December, I was told that if I want the car to ship sooner, I could pay an additional $2500 for a 20 foot container and that would ship on or around January 4th, already days after the original outside window date/cost. Of course I asked when the shared container would ship at our agreed upon price and was told that we do not have that information at this time. So would my car still be there now if I didn’t pay the $2500 for the 20 foot container ? Sitting at the Schumacher holding area in Rotterdam for a month.

I agreed to pay the $2500 EXTORTION money so I could get my car. I even sent a note to the president of the company who never replied. I got an invoice that was higher than the agreed to price, so of course we had to go back and get it revised, you cannot trust anything will go as planned. I was told at one point that everything I was told was factual, clearly it wasn’t when it came to dates, time or in this case cost.

Just before New Years, the shipper reached out to the previous owner to have more papers signed, he was not happy at all, in fact he assumed the car was in California already since it has been over a month since it left his house. He begrudgingly signed the documents.

SO we had the papers signed, the car was there and I tried to pay the freight charge so it would ship when promised, I paid within an hour of getting the final invoice including the extortion payment, and only then found out the ship wasn’t leaving until January 8th, nearly four weeks after the car arrived at their port location, ONLY because I agreed to the additional $2500 extortion amount.The 8th wound up as the 9th, then the 10th, and then the late in the day on the 11th. The original ship date was January 2nd for the 40 foot container. With he EXTRA $2500 made it over four weeks. I know they cannot control when a ship leaves, but it compounded the misery….

A few weeks before the ship was to dock in Los Angeles, I asked for an updated accounting of the taxes and duties due from me when it lands, previously I had an estimate that valued the car incorrectly, all I wanted was an updated estimate, more than 20 emails and a phone call later, I got what I requested. It was a VERY simple request I thought. Especially since the person I was dealing with is the company COO.

A week before the shipment was to be delivered, I reached out to the COO and Car shipping supervisor and asked why the tracking information they provided hasn’t updated in over a week. I was told the next day that it shows that the ship is scheduled to dock in the specified date. I asked how do we know if the information is still correct since it is not updating. I found the ship on a different website than they provided, it is showing the ship is at anchor after leaving the Panama Canal for 4 days, of course, the information I found on different websites was more accurate than what I was getting from Schumacher employees, the shipment is delayed again, I KNOW that they are not responsible for what happens on the ship, but being able to report on it should be their job. I am sure I have become a pain in their ass, but if they just communicated, I wouldn’t have been. The car was finally released to me on February 26th, 90 days after agreeing to ship with this company.

The car transport supervisor routinely doesn’t answer direct questions without prodding . I keep all of the over 100 emails as proof of my comments above, it has been a very disconcerting experience and I do NOT recommend. This is not the first car Ive imported from Europe, the first experience was 40 days from the time the shipper was called until the boat arrived in Los Angeles, that was in 2023. 90 days may be acceptable to some people, but the lack of concise communication is a huge concern. If they would have provided updates with answers to future steps, most of this could have been avoided.

All arrangements made easily via email, accommodating shifting building requirements on my end; arrived right on time; delivered everything to requested locations promptly- everything was well labeled and in perfect condition.

Terrible Company to work with. If ZERO Stars were a category, this company would deserve it. I normally read reviews before making a decision but was caught up in the expectation this company could collect our personal possessions from our US home and ship them to our new home in less than 12 weeks. The time frame promised by Schumacher helped determine what items we would ship and influenced our decision not to 'fly' them over. Shipping overland saved us $2,000 ... which we eventually had to spend on clothing and other items as we waited and waited and waited for our items. In short, we saved no money! I have since read the reviews and the majority are terrible (with the exception of Schumacher's own web site ... what a surprise).
I would not recommend Schumacher Cargo for personal shipping. Just don't do it. Look elsewhere, consider the reviews and spend more money if you have too. It took 6 months for our personal items to be shipped from the US to New Zealand. The sales person basically lied to us from the get-go and even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 9 weeks I was told that our items were still in the US. The communication was non existent. If I did not ask for updates I would not receive any information or updates. On a positive note, the local delivery company (Conroy Removals) and team in New Zealand were fantastic. They were proactive with their communications and kept us updated.

This is our second international movie with Schumacher. From Dennis Waechter, Moving & Relocations ‑ Sales Executive to Ashley Dixon,
Moving & Relocations ‑ Move Coordinator, EVERYTHING was seamlessly done. The packing teams are courteous and detailed oriented, packing our belongings carefully and open to feedback if we wanted something packed a special way.
Highly recommend Schumacher experienced company with clear communication and instructions on both the receiving team and the export team.

“I would not recommend Schumacher Cargo for personal shipping. It took 5.5 months for our household items to be shipped from US to Ireland. The sales person told us it would be 8-12 weeks. She even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 8 weeks I was told that our items were still in Houston. The communication was awful. If I did not ask for updates I would not receive any information or updates. They seemed as thought they did not care about my items.
On a positive note, the packing team that picked up our items was great. Also, the local delivery company and team in Ireland (Get Cracking) was fantastic. They were proactive with their communications and kept us updated.

I WOULD NOT RECOMMEND THEIR SERVICES.”

DO NOT USE. I moved from Boston to the United Kingdom, and my experience with Schumacher Cargo Logistics on the UK end has been appalling. Everything initially went normally, with the shipment packed and taken to the storage warehouse. After that, it took from May to mid-July to ship the items, with my items only arriving at my apartment on the 22nd August. Somehow, one of my boxes mysteriously disappeared during that time.

I took out insurance, which is helpful, but as it turns out, my claim is worthless because the movers on the UK end didn't unpack my items, and I was NOT informed that this would impact my claim. Furthermore, my correspondence and dealings with the company have been terrible, with excuses for the missing box such as "it happens" or "mislabelling". I challenged them and asked to check the CCTV, as I was confused by the fact that all my other boxes (1-21) arrived labelled, but Box 13 went missing. How could a box that has been clearly labelled alongside the others at the warehouse go "missing"? They claimed that my possessions wouldn't be worth enough for someone to lose their job over (which is fair, but also unhelpful and who knows, if that's true...then where did my box go??). I have now been fighting to receive my insurance claim finances back from Schumacher, which is a nightmare.

Don't bother with this company. I should have conducted proper due diligence; my goodness, they have bad reviews, and the customers pay the price.

I have also shared this review on Yelp.

I signed with Schumacher in Virginia to ship my goods to Italy. The way they work is the first person you deal with is a sales person. They secure the deal and you’re assigned to a move coordinator. It did sort of feel once I signed I was off the radar but later you’ll see that wasn’t the case. This person told me all the things I need to do and and sent forms. Asked for a copy of my Italian identity card since I was already a resident. Then I heard nothing else until I arrived stateside. I emailed and was assured they had everything they needed to clear customs etc. Two days before the move my coordinator quit working for the company (or was fired). No warning. I reached out to my sales person who stepped up to help me. I was assigned another coordinator and in the end the move went off without any more hitches. I will say I was a bit stressed.
The shipment arrived in Rotterdam. The inventory I had made with estimated values was changed to a much lower amount. I was told not to change it, just to sign it. So I did. In the end I paid no duty even though I was resident in Europe. I was notified the goods had arrived. I was notified when to expect delivery. The delivery went off without a hitch. All in all everything worked out in the end.it wasn’t perfect, but it wasn’t bad.

Worst company - AVOID AT ALL COST

Wish I did a bit more research before I signed with them - they are the biggest scammers. Similar to others’ experience, once you sign a contract, everything goes out of the window. I was conned out of 2k for a transatlantic move - if I had time/money to spare, I’d take legal action just for the principle of it.

I am a dual citizen and I periodically live in the US and the UK. I have previously used this company to ship a motorcycle from the UK to the US with no problems whatsoever, this was before I had the displeasure of dealing with Warren Barnes. Warren basically told me I couldn't ship it, he'd been doing this for years and knows what he's was doing. But I found this hard to believe, so just to check, I contacted the US Embassy in the UK to ask their advice. I spoke to a US Customs agent there who said to call the EPA, and ask if I could import the vehicle. I called the EPA helpline in the US, and they told me I just needed a letter from the manufacturer saying it conformed to EPA requirements. I emailed Warren this info, and below is the email I got back from him.

-------------------
You make me smile Jack or is it Karl ?

Your right Jack, I know absolutely nothing about shipping in vehicles, The EPA and the US Embassy, ah gee, that’s where your troubles begin…why not ask the Mail Man ? He does shipping, im sure he is a world of information for you

I can find you 300 more companies that will ship the bikes for you, let me know I will send you a list of them

Good luck to import them, im not saying you cant do it, but should the shipment get stopped or reviewed in a few years by US Customs Vehicle experts, then well……

Best
Warren
-------------------

As you can see Warren's grammar is appalling, and this is supposedly a Director of the company, he's listed on the website as Vice President, really? My last name is Frost, so people normally call me Jack, obviously too difficult for Warren to work out, which is presumably why he replied with condescending abuse! He seriously thinks he knows more than the EPA and US Customs who deal with imports. He then says that he's not saying I can't do it, well surely if he's as good as his ego thinks he is, then he would have figured out how to do it, just as the person I dealt with last time I used this company had.

What a shining example to the rest of the company. No wonder so many reviews say rude staff, that's the example their Vice President gives them. I'm not sure who owns this company, but I would be re-evaluating my upper management structure ASAP!

I contacted Ducati, they gave me a letter which I sent to the EPA, and they said I can import my bikes no problem as they comply with the EPA requirements. They also emailed me a reference number to put on the US Customs form. So much for Warren's vast knowledge!

The company also don't show the Trust Pilot reviews on their website, only the 'approved shopper' reviews which it appears the company can control somehow, so they're pretty much worthless. But I agree with the majority of reviews on here regarding this company, AVOID THEM AT ALL COSTS!

I found another company, and after a 15 minute conversation, and sending them the email I got from the EPA, they're picking my bikes up next week.

this is MINUS 1000 stars
I relocated for the US to Ireland. Poor communication
disrespectful and rude.
They come across very nice until you become a client then you are just a number.
They had no idea how many custom documents I needed to prepare for Ireland. At least 12/15 different documents to present to clear the 53 boxes. I was in a new apartment with no internet and no printer and everytime I would present a document to the local team they would ask for more. To be clear documents that you CANNOT prepare from the US like for example the energy bill or phone bill that you can ONLY have after a few days that you arrive.
To make short the boxed arrived and BE CAREFUL .... the item that you insured they are very well wrapped the ones that you didn't they are not.
An antique chest arrived with all broken legs and a painting with the glass broken.

I contracted and paid Schumacher Cargo Logistics, Inc. $5,835.00 to transport my Pontiac GTO from Baumholder, Germany, to Houston, Texas, during a military permanent change of station move. It was collected on May 15th,2024, and it arrived at the destination port/terminal in New York on July 5th, 2024. Despite this, it has still not been delivered to its final destination in Texas. The company representatives actively duck my calls/emails. The tracking information on the company’s client portal shows that my GTO cleared customs on July 30th, 2024, and that it was delivered to their warehouse on July 31st, 2024. I received an invoice on July 30th, 2024, for Duty in the amount of $23.75 and Bond for the amount of $95.00. I promptly paid the invoice. I contacted the company after hearing nothing further, and inquired as to why my shipment continued to be delayed. I received an email on August 19th, 2024 from a company representative claiming "shipment has been unloaded at our warehouse but there are additional cost incur due to the hold I should have final amounts next couple days". I inquired again, and was told that the info would be provided "by the end of the week". This happened numerous times, without results. I then received an invoice on September 4th, 2024, for an administration fee of $75.00 and demurrage charges amounting to $1,245.75. These charges were issued 36 days after the shipment had cleared customs. I question why these fees were delayed for over a month, and also why the administration fee is $75.00 when the company’s own website lists the applicable fee for a shared container shipment as $55.00. As of September 4th, 2024, 112 days have passed since the vehicle's collection. Given these issues, Schumacher Cargo Logistics has failed to provide the services promised in a timely and transparent manner. These delays and additional charges have caused significant frustration and financial burden, during an already expensive international move.

As this is literally the sixth time we have used Schumacher the expectation was that the move would be a great as the five previous times.

It was far from great, in fact it was poor in every respect from the packers to the delivery. Let’s start with the packers. In Italy, although they were told (as one man spoke English) and showed, they forgot two large kitchen drawers. They had to return the next day to pack these drawers. The drawers were large, hard to miss, and contained all of our silverware and kitchen utensils. They also were leaving without packing the dining chairs, it was a good thing we checked that, so they did not have to return for these.

The packers were not careful. They did not respect our things at all. Unlike the last time the clothes were jammed in boxes and are so wrinkled they are unwearable without ironing or dry cleaning, depending on the type of clothing. This was not the case any of the other times.

Also, because they were not careful packing, one of my antique dishes was broken, my watercolor art paper (which is expensive) was jammed in boxes and much paper was creased and is unusable. At least four pairs of shoes again were crammed in boxes and are misshapen. My clogs are not fixable, Bob’s leather loafers are completely misshapen, as well as at least three pairs of tennis shoes. I have stuffed the shoes with paper in hopes that the shape will come back.

The delivery was total chaos as you know. Firstly Chris never scheduled the move. I waited at the house for 8 hours the first day, and when I finally got the number to call what I thought was a moving company (which it wasn’t) the move was never scheduled, so I scheduled myself thinking I was talking to a moving company, which I was not. Not once but twice they delivered the pallets. Obviously Chris or (whoever) does not understand what the truckers (contractors) were scheduled to do. Once again not once but twice pallets were delivered. The first driver was a courteous but of course his job was to deliver the pallets uncrated. We talked and agreed to send him back.

The incompetence was incredible.

Thankfully the second delivery of pallets was by a man who also contracts residential moves. He offered to come the next day with his sons and unbox the pallets and deliver as we had discussed. The pallets could not fit in my garage, so he had to bring them back and park his truck appropriately.

It was not Chris but me who arranged this, then was ok’d by Schumacher to pay for this service.

He returned the next day and uncrated the pallets and delivered as promised. If any other driver had delivered I would still be waiting for my things. And my guess a third pallet delivery.

In addition I felt I should tip the boys as they were giving up a Saturday to help their father. I know they had plans but the driver was kind and did not have confidence that yet again a moving company was not going to be a residential moving company on Tuesday between 5pm and 7pm? I believe he saw we were older and wanted to help out so we could begin to set up our household. I tipped the boys $70 to show my appreciation for giving up their Saturday morning. They had plans. Had we had a normal moving company I would not have felt this was necessary. So besides incredible aggravation and frustration trying to get my things delivered, it cost me personal money.

The people you contracted in Italy this move were definitely not the same caliber as the other Italian movers. Those boxes were packed carefully nothing was damaged and the clothes were not a wrinkled mess jammed into boxes with other things.

I am sure this email will fall on deaf ears and nothing will be done to make up for this mess of a return move to the United States, including additional personal money I spent for the driver’s sons. Obviously I was not obligated to do but this man and his sons gave up their Saturday morning to help us out.

Quite possibly it would behoove Schumacher to do something additional training for those in charge of delivery to understand what the contractors they use actually do and to be sure the Italian contractors you use are competent and respectful of your clients goods.

If you want to have a headache and lots of stress, hire this company. They are good until you make de deposit. After that, they stop responding and in every occasion, remind you that you can get other service if you pay more money.

I hire them for a very small move from USA to Europe. Every single thing went wrong. Because I had such small shipment, I decided not to pay insurance because they lied and told me that in the last 2 years no claims were made.

When the delivery came to my house, my expensive belongings were wrapped on paper that was all tear out. Broken glass everywhere, packing was done just as if they wanted to make sure I regretted not getting insurance. Shipment was delays and I ended up having to pay import taxes. Daniel, always found a way to pass the blame on someone or something else. And of course, the fault was mine because of whatever reason.

At the end, the fault was mine, I read the reviews and raised concerns about how bad they were but Daniel told me they are just from people who can’t be satisfied, and still I hired them.

Stay away of this company and do yourself a favor. They are not cheap but surely a very expensive headache.

HORRIBLE company - RUN
If I could leave -5 stars I would. This company is beyond awful. They are impossible to talk with and are incredibly arrogant when you have any issues. They did the bait and switch on us too about shipping space and extra charges. Like others here, we had expensive tools stolen. When we tried to make a claim on insurance for damages and missing items we were told it would not be covered and we couldn't make a claim. Getting anyone to respond to our concerns was impossible and required incessant emailing. Then 10 months after the shipping process we get a surprise bill for an insurance policy we were not allowed to use. Because I don't trust them, I went around them and tried to get confirmation from the "insurance company" that we ever even had a policy. They, after consulting with Schumacher, said they could not discuss the matter with us and refused to tell me whether they policy had even been paid for. I cannot begin to tell you how bad these people are. I also notice that their Google reviews are turned off - THERE IS A REASON FOR THAT. Why would the old Google reviews be 4.7, but here it is a 1.2?? That should tell you everything you need to know.

Moving Company, Schumacher: I had packed 154 boxes.They said they would pack the rest, they told me to stop packing. They said it would fit. They LIED! I really dislike writing bad reviews but here it is, from recent experience. We moved from Santa Rosa, CA to the UK. The moving started in March. 300 Cu ft is still currently in Oakland (extra cost ~$5000, if we ever get it) although we were guaranteed that all would fit in the container. Miscommunication and outright bait and switch occurred everywhere.
1) We had an in-home inspection of our 'stuff', we were asked whether to have the clothes folded or use wardrobe boxes, we specifically said fold, but they used large wardrobe boxes taking up a lot of space. Items were packed in these large wardrobe boxes that only needed to be wrapped, like heavy bronze statues. 2) We thought the quote was Door to Door and we had time to find a place to live; WRONG. Then we were told that the original price only included unloading to a storage unit in Southampton. To get it to our rental house and unwrap the furniture was another $1400. 3) During the moving days, 3 people told me it would fit, including the Moving & Relocations - Sales Manager. It didn't fit based primarily on poor packing. One small junk drawer (see picture) was packed in a box and then filled with paper. 4) There was very little organization during the 3 days that the movers were at the residence. Some knew how to pack, others DID NOT. Many boxes packed at 25% -50% as shown pictured. The rest of the box was filled with paper. No one asked me a single question during the whole experience, if they could speak English. I was there the whole time and tried to oversee what I could. One packed my shoes from the front door, one packed a cooler that we were using; current food was packed, fresh mushrooms and bread; after 8 weeks unpacking putrefied mushrooms was not a great experience. All opened liquids were packed without the tops being closed or secured. Recycling trash was packed. 5) There was no walk through when completed with respect to cabinets and drawers. I had to do this myself and found many had not been emptied. I missed a drawer that had not emptied after the movers left so stuff came with us in our luggage. 6) The company was told about all of this and choose in no way to address the issues. Our remaining stuff is still in Oakland and held for ransom, $5000 if we want it. and we don't even know what it is. We were told by a senior manger that the container had left our property full; but we had other documents that showed that the sealed container had been opened and items were removed; this was denied by the manager Lack of inventory documentation was incredible; K on a box meant kitchen, that's it. Before the movers, we packed 154 boxes ourselves and know exactly what's in each box. I was traumatized for weeks after the move, waking up with anxiety attacks. Maybe we will get the rest of our stuff at some point. Hopefully. Another tip, if you are doing this, stock up on toilet paper, the movers brought nothing. Is sucks feeling powerless against a company who really doesn't care.

Horrible, they damage car , run dead battery and dont pay for it, what they do is no one in the team answer you and dont get refunded any thing they say.THIEFS