SCHUTZ Reviews 149

I loved my shoes and the customer support was top tier! Love it!!

Horrible experience! Order 4 pairs of shoes, I only received 2 pairs, one of the pairs I did not order. I was charger for all 4 and they wouldn't refund me for the ones not received nor would they refund me for the wrong item I sent back. I have now emailed them 5 times as of today. You can't call them and their chat system is absolutely worthless. Not to mention the product is barely average. Just stay away from their website. Don't bother, you will regret it. (order received 1/13/2026 and I'm still fighting for my refund)

If you purchase something from this company, be prepared to not get a response if there is a problem with your order. They sent me the wrong shoe, I have emailed them several times. Not even an acknowledgment has been sent to me. They will not take your return nor will they refund you. It seems this is an AI ran company programmed to never refund only give you store credit. They cannot be reported to the BBB because they are based out of Brazil. You’ve been warned.

Update on my nightmare with this company. I returned the wrong shoes they sent me, over a month ago. They still refuse to refund my money and insist that I take a credit/gift card. I explained I no longer live in the country so I cannot use it and don’t want it. I had to open a case against them. I will never waste my money at Schultz. Still waiting for my money. It’s been months.

PayPal denied my claim although I returned the shoes to Schutz, an all around circle of thieves. Now I don’t have the shoes I returned nor do I have my money. If you purchase from this company you will never see a dime of your money back. PayPal will side with advantageous sellers every time, even if they are in the wrong. I will also stop using PayPal to pay for online purchases.

Don’t do it! - Shame on me for not checking reviews first would have never been in this predicament! - I am now out money and boots - incredibly unhelpful - I requested names of mangers twice and not once was I offered correspondence with one - there are so may legit companies from where to invest you money - do not chose this one!

After initially having a difficult experience dealing with their customer service, Ana Reis, their supervisor stepped in. She helped resolve my issue to full satisfaction. I was offered the refund, we clarified the charges and other than the shipping cost, everything was refunded as agreed. It took a lot of back and forth but we finally got there. The company tried hard to make sure I was satisfied and sent follow ups to ensure everything was correctly processed. Thank you Schutz.

The experience was absolutely amazing despite the language barrier.
I was in the store on 13/11/25 and I would like to urgently get a receipt for the purchase i made for 3, 405. I was assisted by Luiza Nemitz.

The customer service is beyond horrible. The delivery time, the response time, but topping the list is the craziness of their return policy. If you try to return, you are hit with notices about restocking fees, and “items are not eligible for return because they were discounted.” They then offer an exchange option, only for you to discover that only a limited number of items are available, and none are of interest. If you choose to select a product, it will be more than $80 over what you have already paid. If you, by chance, find an item that is less than your credit balance, you are told to select another item because they do not provide refunds. Then, if you find an item they will accept for a refund, they want to issue you a store credit to lock you into repurchasing. The Better Business Bureau should investigate this company’s refund policy. Horrible, Horrible, and more Horrible! NO WORDS!

SCHUTZ is an absolute disgrace of a company that preys on customers and holds refunds hostage like common criminals. I contacted them IMMEDIATELY after placing an order to cancel because of a family emergency - their rep Anna said she'd "contact logistics" to cancel, then they DELIBERATELY shipped it 24+ hours later anyway. When I couldn't return the boots I explicitly tried to cancel, they refused to refund me and stated in their BBB response that they won't help me "due to the opening of a chargeback" - meaning they're holding my money hostage BECAUSE I asked for my money back through proper dispute channels. This company had every opportunity to cancel an order before it shipped, ignored a timely and legitimate cancellation request, and now plays manipulative games to keep money for boots I never wanted and tried desperately to cancel. They're liars, thieves, and morally bankrupt - their "customer service" is nothing but empty apologies while they scheme to keep your money no matter what. SCHUTZ will take your money, ignore your cancellation requests, ship products you don't want, refuse refunds, and then punish you for seeking help. Absolute garbage company run by garbage people who belong in small claims court. Shop ANYWHERE else - every other shoe retailer on earth has more integrity than these scam artists. The shoes themselves are ill-fitting, poorly made, and not worth the money they charge.

I have always liked this brand, however this is my first purchase through there website I've ordered from Nordrom in the past. This website is horrible I ordered boots in my size 81/2 the boots felt like size 10. I returned them they gave me store credit I order another style boot in 81/2. The boot I received was size 5 I tried to return them the website rejected my return/exchange. My order confirmation clearly stated the item was good for an exchange only. So customer service is telling me the exchange is under review. I've tried calling CS back the call will not go through. These shoes aren't expensive but there not cheap. I dont have $200 + to give away.

Horrible, horrible service. This is second time that I have had issues with SCHUTZ and the delivery carrier. It is a scam. My recent order of boots never arrived, however, the delivery people said it was delivered. What they delivered was a tiny mangled package with slingshot like rubber bands. The address, name, and product were all wrong, but SCHUTZ took the delivery carrier’s word that boots had been delivered. It is awful. Stopped payment and no one has yet to reach out as to why. Do not order from SCHUTZ online.

These boots are well made and would be a great buy... except- THEY AREN'T! The shoe sizes are NOT ACCURATE,
I don't mean a little too big or small. I wear an 8 maybe 8.5, for boots I always order a women's size 9.
I bought the first pair, and they came and were astronomically big.The return process is a little lengthy.So to ensure that I got the boots that I wanted in return, I just bought another pair in a half size smaller and sent the first ones back.
The 2nd pair arrived (8.5) and they are literally still a size too big. It baffles me how these could be labeled as my correct foot size.
You have a VERY SHORT WINDOW TO GET A REFUND APPROVED- NO CUSTOMER SERVICE NUMBER AND USELESS AI CHATBOT TO RESOLVE ISSUES.
My refund is repeatedly denied, I DONT EVEN WANT CASH... JUST EXCHANGE.... THESE BOOTS ARE OVER $200. No luck thus far... if I have to I will dispute with my bank. It's a shame because I love the shoes made by this company, and I probably would be a long term customer if they could do good business!

Terrible!!! Ordered boots for a Christmas gift on November 14th and they just canceled my order on Friday with no explanation or apology!! I contacted them numerous times! Would definitely stay away from this brand - especially after reading the other reviews!

I paid for a pair of shoes that were never delivered. Dealing with this company has been exhausting and extremely frustrating. Customer service is completely unorganized, every time I contacted them, I received a different excuse, and it became obvious that they have no real communication with the delivery services they use.
I exchanged more than 20 emails and made 5 phone calls, each with a waiting time of around 30 minutes, with absolutely no resolution. Instead of helping, they kept sending me in circles.
This has been a terrible experience from start to finish. I do not recommend buying from this company. Here’s my last email to them.

“ Hello,
I have been attempting to resolve this issue with the delivery company without success. According to their information, a delivery was allegedly attempted on December 11. Since then, no accurate or verifiable updates have been provided regarding the status or location of my package.
This is unacceptable. I paid for this product and it has not been delivered. At this point, I need clear and accurate information immediately regarding where my package is and when it will be delivered.
If this matter is not resolved promptly, I will expect a full refund, as I have paid for an item that I have not received. I am no longer willing to accept vague responses or excuses.
Please treat this matter with urgency and provide a concrete resolution.”

Terrible customer service. Slow shipping. Only communicates when it benefits them. Shoes run too large. Do not buy.

Just horrible!! I purchased a pair of rhinestone heels and the one heel is seriously defective as it turned and cracked inward on my wearing to an event. I caught myself from falling due and hurt my ankle with this defective heel on the shoe.
I’ve tried several times to reach out to Schutz customer service who lied and said they sent an email which I couldn’t find anywhere. I asked them to resend it. But got a email that they were closing the case. There’s no number to call to talk in person just email communications. I’m reporting to BBB and contacting fraudulent product agencies with my son’s law firm. I sent Schulz pictures of the defective heels to no avail!! Don’t buy their defective made shoes!!

They gave me a refund reimbursement to a fraudulent account and I’ve now reported their company and in the process of filing a law suit for my ankle for defective heel that broke on me as I was walking in November 2025.

Absolute worst customer service I have ever had. The only way to contact is via email in which I sent no less than seven emails with one response, which was totally not what I asked. I have no way of getting in contact with anyone. I’m not sure if anyone even checks the email. This is enough to make me never shop with them again. I sent my first email over two weeks ago just horrible service.

I seriously recommend everyone stay away from this brand and website. I don’t know what happened as of lately but it seems like they went from a decent trusted brand to almost like a scam. They use a delivery company from India that no one has ever heard of called Delivery Direct which completely loses your package and never provide a reason why or a solution. Schutz customer service isn’t any better, no one has answers. So many people are having the same issue as per their social media but they resort to hiding and deleting comments from people having the same issue: paid and bought and product only for it to either never be shipped or never receive it. There’s only one way to describe it and it’s a scam. Someone needs to investigate this level of fraudulence that they keep getting away with.

I ordered shoes, was charged and they never shipped. I have tried to contact the company via email, phone, chat, and Instagram and have gotten no response. I am having to file a charge back with my credit card company to get my money refunded.

I ordered shoes over a week ago and no shipping email. Very long delays with shipping.

I ordered a pair of shoes from the website and unfortunately they didn't fit me. I've been trying to get a refund for almost a month now. I followed the instructions as per Schutz, sent the package back on my own dime through UPS, only to learn later that Schutz rejected the delivery. My package is now lost in limbo and I haven't received my refund. I've been sending multiple messages to customer service with minimal messages or updates from their side. The entire business side seems to be incompetent. My only option is to now dispute the charges and get a refund through my bank. I DO NOT recommend purchasing ANYTHING from this company.