Don’t do it! - Shame on me for not checking reviews first would have never been in this predicament! - I am now out money and boots - incredibly unhelpful - I requested names of mangers twice and not... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs of shoes. I had to return one pair. I followed instructions provided, they’ve received the shoes back and it says my refund has been processed but no funds have been returned.... See more
Most frustrating company I have ever ordered from. Terrible customer service, poor communication, impossible to talk to anyone and zero common sense. They made error on a return and cannot understand... See more
I ordered a pair of shoes from the website and unfortunately they didn't fit me. I've been trying to get a refund for almost a month now. I followed the instructions as per Schutz, sent the package ba... See more
Company details
Written by the company
Defined by a confident, bold, and purpose-driven attitude, Schutz shoes lead the conversation, delivering fashion at your feet, one head-turning pair at a time.
Contact info
595 Madison Ave, 10022, New York, United States
- customercare@schutzusa.com
- schutz-shoes.com
1.6
Bad
150 reviews
Replied to 4% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is Schutz a real company?
I placed an order and it never arrived fedex said delivery was made but the system said it was out for delivery. I was confused by the situation so I called the number provided and sent an email nothing I’m concerned because my order is for 150 dollars that I cannot afford to loose . The number is a dead end and takes you to a message inbox with no out going messages identifying where exactly you are calling. Bellow is the contact information from their webpage . Don’t risk it !
Online Hours of Operation:
Monday - Friday: 10AM - 6:00 PM
T. (646) 561-3550
E. onlinestore@arezzousa
September 12, 2018
Unprompted review
Worst shoe company
If i had chance, i would give less rating. I ordered shoes from Schutz website on 12/25/2017. i received the shipping tracking number on the 26th. Since 23 days, the tracking number shows that the label was created. But the shoes were never shipped. I am writing emails to the company asking about the order but nobody replies my emails. Their online chat is always closed. There is nobody that you can reach and explain your problem. I need to go ahead and call my bank to dispute the charge. Don`t buy anything from this website. They will give you a lot of headache.
January 18, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.