Science and Humans Reviews 1,066

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, empathy, and ability to listen to concerns, making them feel heard and understood. The service is frequently described as top-notch, with many appreciating the ease, professionalism, and efficiency of the process, including user-friendly appointment scheduling and prompt responses. People also highlight the exceptional customer service, noting the quick and helpful support they receive. However, some customers also noted issues with the product or service, mentioning hidden fees, errors in prescriptions, and a lack of flexibility or understanding in certain situations. A few people also felt that some nurse practitioners were not attentive to their main concerns or rushed through appointments, and there were occasional difficulties with customer support regarding billing and communication.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and empathy.... See more

Service

Clients share positive opinions on service, highlighting the professionalism, thoroughness, and empathy of... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process super easy,... See more

Product

Users describe ambiguous interactions with the product. Many customers report positive outcomes, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are knowledgeable and listen to the concerns of their clients. User friendly appointment scheduling. Takes away the pain of crowded waiting rooms and lengthy wait times for family doctor referra... See more

Rated 5 out of 5 stars

I came back to Science & Humans after a year off TRT and the whole process went really well. Everything was super clear and informative. They explained what works best, the possible risks, and how... See more

Rated 5 out of 5 stars

Overall, every provider I have seen has done an incredible job. They have been professional, thorough, reassuring, and patient- even when I was not. They did not admonish me for interrupting her, did... See more

Rated 5 out of 5 stars

Finally someone who understands It was a breath of fresh air today to know that the symptoms I have been navigating, often normalizing. Busy mom of 3 teen boys, military spouse, nurse etc it makes s... See more


Company details

  1. #1 of 2 best companies in Health Consultant
  2. #1 of 2 best companies in Women's Health Clinic
  3. #1 of 1 best companies in Reproductive Health Clinic

Written by the company

We at Science & Humans offer scientifically proven treatments, products, and devices to support your hormone health. As an end-to-end digital provider, we cover diagnostics, treatments and delivery of medications all on a single platform, from the comfort of your home. We are ranked as Canada’s largest hormone health platform and serve men and women in all reproductive ages. Check out our programs for Men's Hormones, Menopause care for women, Weight loss, and Sexual wellness, on our website www.scienceandhumans.com #TRT #hCG #hGH #bHRT #Menopause #PCOS #thyroid


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Caring

Abida Dhukai explained everything clearly and took the time to answer all of my questions. I left the appointment feeling much more at ease. I really appreciated the care and clarity.

October 7, 2025
Rated 5 out of 5 stars

Clarity

Clarity, from the time i connected with S&H, to the consultation, virtual consultation with the Nurse, to ordering the drugs through pocket pills, the experience was fast and precise

October 7, 2025
Rated 5 out of 5 stars

My 1st consultation with Abida Dhukai…

My 1st consultation with Abida Dhukai was eye-opening and informative. Abida was able to explain what I had been going through over the past few years using the results from my bloodwork. I left the consultation with a deeper understanding, increased knowledge, and renewed hope.

October 2, 2025
Rated 5 out of 5 stars

It was an excellent experience

It was an excellent experience, Bonnie was helpful, caring and knowledgeable. After benign dismiss d and misunderstood by my dr I was very relieved to have someone listen to me.

October 2, 2025
Rated 1 out of 5 stars

Beware, if you get their trt blood test they will automatically charge you $150 for a consultation regardless of if you'd like one.

***Second update***
After a lot of messaging them, I went to my credit card company and asked them for assistance in contesting the charge. They told me they believed they should be able to get my money back by doing a charge back to Science and Humans. When I informed Science and Humans that I was going to do this they finally relented and agreed to refund me my money.

***An update to my original review***

I've tried again to request a refund from them and been told that when I was offered a blood test to determine TRT eligibility for $1, that within the wording of that offer it is stated that if the blood test comes back as being eligible for treatment that Science and Humans is then able to charge $150 for a consultation. It seems they first send out a link to book this consultation yourself so it doesn't look like they're going to take the money regardless, but in my case they ended up taking it regardless when I changed my mind about booking. It's a straight up scam, don't be fooled.

***Original review***
Not a great experience. Thought I'd try it out initially and they were offering the initial testosterone test for $1 with nothing standing out as future charges.

I did the test then they signed me up for a consultation to discuss going on testosterone and kept trying to charge me $150 for it without my consent. The issue being that my results showed I was actually not terribly low, or necessarily needing TRT, and I wanted to discuss it with my normal health care provider first.

Every time they tried to charge me I asked them to please stop doing so and to stop trying to book me consultations without my consent.

It happened a total of 3 times, where the first 2 times they agreed to stop trying to charge me and book me a consultation, then they went and tried it again anyways. On the 3rd time I had forgotten to lock my credit card and they snuck in the charge.

It feels like a really slimy company trying to make money off of a niche thing allowed in our medical system, by also trying to take advantage of people.

It's a scam. Especially when you consider it's $150 for a couple minutes for them to look at a test result, paid for by Canada's medical system, then a $200 consultation fee every few months to renew the prescription.

It's especially underhanded when they are able to do what they did with me and just spam my credit card until they're able to charge me.

I highly recommend staying away if you can avoid it and start with a testosterone test from your normal healthcare provider. If that test comes back low, maybe then look into something like Science and Humans.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable

I have just started but my first impression is that they are very knowledgeable and professional. My consultation was comfortable and I very helpful

September 22, 2025
Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, patient and understanding. Able to articulate future expectations and options

October 2, 2025
Rated 5 out of 5 stars

Easy to start process

Easy to start process, quick with responses and professional in video meeting. Looking forward to seeing what they can do for me.

October 2, 2025
Rated 5 out of 5 stars

Knowledgeable and informative

The consultation with the NP was very informative and constructive. She was very knowledgeable about the experiences I have been going through and evaluating my blood work. I appreciated her expertise and her advice.

September 26, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look