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Scoop Insurance Reviews 

574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who take the time to explain policy details thoroughly and help secure wonderful insurance rates. Consumers note that the overall process of setting up new coverage is exceptionally quick, completely seamless, and entirely hassle-free. Some people were dissatisfied with unexpected price increases and frustrating communication issues during policy renewals. Reviewers also mentioned feeling entirely unsupported by customer service when trying to resolve billing mistakes, additional fees, or administrative errors. A few individuals experienced long delays and difficulties getting proper assistance from representatives.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful representatives who provide... See more

Service

Clients share positive opinions on service, highlighting seamless processes and agents who explain policy... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings on home and auto... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(574)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been discussing with Hunter…

I have been discussing with Hunter after receiving my CAA auto quote, she has been very professional and detailed, always prepared to answer my inquires with clear explanation, recommend best options to my consideration. thank you so much.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Price and coverage.


After I have coverage with a company by over 10 years I found, Scoop Insurance.
My save is a good 20% for Home and 2 cars.
I recomend Scoop Insurance, they know very well they bussines and help me choose the right options, thanks to Xyril B.
Oscar Mercanzini

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Konrad Fasula and Ethan Jupp were amazing. They were very professional, kind and very knowledgeable. I rate them 7 star. They’re an asset to Scoop

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Right from the start the Scoop…

Right from the start the Scoop representative made my process from quote to payment very easy. It was a little time consuming, but well worth the outcome. Offering the best cost and keeping everything easy! I would definitely recommend to anyone looking for insurance

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

My advisor was amazing

My advisor was amazing. She was very informative, helpful and compassionate when I had to call her to request documents right away based on a car deal that was made very quickly.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful

Very nice and helpful
People and your prices are amazing I saved a lot of money from my old Insurnace company I couldn’t believe the difference in price

April 2, 2026
Unprompted review

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