ScootercityReviews 

456
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Really good service next day delivery. Quality of the bike is not the best battery only lasts about 30 minuites after full charge quite loud aswell considering it’s electric. But Carnt complain compar... See more

Rated 4 out of 5 stars

I must say I was dreading my rash purchase before checking out Scooter City on Trust Pilot. In fact I tried to cancel my purchase but was too late as it had already been scheduled for delivery. Afte... See more

Rated 5 out of 5 stars

Absolutely amazing service and communication regarding my order. Couldn’t have help me any more than they did. Everything was easy and straight forward no complications at all. It was a gift for my s... See more

Rated 5 out of 5 stars

Ordered an electric balance bike for my son’s upcoming birthday. Very quick delivery, easy purchase. Excellent bike, everything included in the box to put the last couple of bits together. We went for... See more

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4.4

Excellent

TrustScore 4.5 out of 5

456 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(456)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scooter City and the lithium battery mobility scooter

My new mobility scooter arrived on time. There was a problem with the basket that attaches to the front, it had a break where the handle is, I emailed Scooter City’s customer service department an this was rectified without a problem.
The scooter that I bought is the one with the lithium battery. I charged it as per the instructions and so far I have used it on numerous occasions without th need to recharge the battery. On my old scooter I would have needed to recharge the battery after every other time that I would have used it.
Scooter City is the best mobility scooter supplier that I have dealt with, nothing is too much trouble.
I would recommend both Scooter City and the mobility scooter with the lithium battery.
Thank you for a firs class service and product.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and easy

This was my first experience and was perfect in every way. The bike price was very reasonable, the delivery company had superb comms, and arrived when they said they would. The bike was very well packaged and assembled with ease using good instructions. The bike is loved by my wife. Thoroughly recommend this company.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good however delivery service poor.

I found the service very good however, the UPS delivery service was very below par for the quite expensive price. They came unprepared to get the heavy package from the van and into my home. My disabled wife had to provide a trolley for him to do his job.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

good website and easy to…

The website is really good and easy to use. Only issues I had was with Klarna, because I hadn't used it before and it crashed while trying to pay.
can't comment on the scooter yet as I'm only picking it up tomorrow.

March 25, 2024
Unprompted review
Rated 4 out of 5 stars

What can I say?

What can I say?
Your order execution, correspondence and delivery was all fine.
Please maintain this level.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent prices thanks for the January…

Excellent prices thanks for the January sales I finally get the dream scooter I’ve always wanted, I needed a seat an heavy duty against weather and distance with a sturdy motor 800w for under £500 Flipping great, I researched , eBay, Amazon, an goggle, scooter city is still the best provider for off road scooters & Accessories prices always got a great sale bucket of goods, Thanks a lot Scooter 🛴 city AGAIN, My Up Grade is Brilliant 🤩 Can’t wait To Recieve in just 2 Days, delivery cost may seem steep but compared to Curry’s or Halfords it’s about the same for a bulky item, at least I won’t have damages. HAPPY NEW YEAR 🥳

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered my son a scooter for Christmas and within 2 days things started going wrong with it. Despite several emails nobody has yet got back to me. Very disappointed. Avoid with all costs

December 27, 2023
Unprompted review

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