ScootercityReviews 

456
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Really good service next day delivery. Quality of the bike is not the best battery only lasts about 30 minuites after full charge quite loud aswell considering it’s electric. But Carnt complain compar... See more

Rated 4 out of 5 stars

I must say I was dreading my rash purchase before checking out Scooter City on Trust Pilot. In fact I tried to cancel my purchase but was too late as it had already been scheduled for delivery. Afte... See more

Rated 5 out of 5 stars

Absolutely amazing service and communication regarding my order. Couldn’t have help me any more than they did. Everything was easy and straight forward no complications at all. It was a gift for my s... See more

Rated 5 out of 5 stars

Ordered an electric balance bike for my son’s upcoming birthday. Very quick delivery, easy purchase. Excellent bike, everything included in the box to put the last couple of bits together. We went for... See more

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4.4

Excellent

TrustScore 4.5 out of 5

456 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(456)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought my scooter

Bought my scooter, delivery was fast, there was an issue with a crack on back shell, but customer service was amazing, sent out a new part straight away

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

my holiday time

I needed something i could stow away either in the boot or in a air hold so i could go on holidays after having none for 3 years

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money, certainly beats most places I looked at. Very quick delivery, ordered on a Saturday and it arrived on the Wednesday. Only downfall is the customer services which is an online thing only

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Please do not order anything off this site or nitrotex…

Please do not order anything off this site.if it needs a repair even within the warranty you cannot phone them you have to contact them from a ticket then you have to wait for them to email you back .plus they have charged me for delivery to send it back to them.then for the repair and I have to pay delivery back to me which was £45 each way .the scooter was nearly £400.and have had to pay nearly £150 to get fixed and delivery.i bought the scooter in September and the scooter had only worked for one month.absolutely scandalous company.they have had it for one month for repair.i am on government benefits and had to save like crazy to get it.please please do not order anything from them or nitrotex as they are a joint company.you cannot phone them for anything to do with repairs.

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor service from this company

Very poor service from this company. Bought a mobility scooter following surgery that would stop me being mobile for 6 months. I’ve had if five weeks and the battery and charger have broke and the scooter is making a terrible noise when being used. Contacted the company that only take problem and issues by email so clearly hiding behind their poor service and was told you have had it over a months so it has to be repaired. They would
Collect it repair it and return it so I could be without out it for some weeks hence not being able to get about. It’s a mobility scooter don’t you realise that people
Need these to get around. Don’t touch them. I will be issuing a claim form for
My money back. They won’t get away with it with me that I assure you.

April 13, 2023
Unprompted review

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