Scooter Hut Reviews 

I found the people at Scooter Hut in Fairfield so friendly and took the time to explain the process in servicing my scooter. Their wide range of scooters are the best l have seen anywhere. I have no hesitation in recommending Scooter Hut.

Still haven't Received my order after 2 weeks. Have called multiple times with no answer, left voice mails no replies. Have send messages on messenger and emails and no answer. Very very poor wouldn't recommend to anybody.

Great service at the Robina location. Rae and the Team are fantastic. I'm in love with my InMotion Climber Scooter.

i want to take a minute to thank Massimo from Fairfield VIC for his honest assessment of my scooter and associated repairs. the overall experience was positive

Recently purchased a Segway Max G2 here - great value and really good service.

If I could give no stars i would, Got my kaabo sky 8 battery replaced here under warranty, 6 months later the battery lost power completely in the middle of a ride. Pulled the battery out of the scooter and it turns out they put a 3 year old used battery in my scooter from another scooter. also replaced the motherboard of my scooter un necessarily with the wrong one, and they even didn’t replace the crucial supprts in my scooter causing the frame to partially snap down the middle bending the whole scooter making it unresallable and a hazard. not a good experience. was scammed out of my new scooter (Fairfield store)

I bought a e scooter for the balcatta store, the people were unfriendly and left me with a negative feeling about the shop. Within 3 days of purchase I found out that the same scooter went on sale $300 off. When I called the same girl that served me (Madi) was rude once again and also told me there would be no refund when most reputable businesses would honour this. I would not recommend dealing with this shop to anybody as the whole experience has left me with a negative feeling. Thanks scooter hut I hope you go broke when you treat customers like this.

Attended Fairfield Scooter Hut Melbourne with E scooter repair enquiries.
He (Mosimo) took the time to explain all my questions honestly and with patience. Professional, knowledgeable service.
The detailed information helped me reach my decision on how to proceed. Thankyou.

Quoted me $990 to repair my $1100 Segway 3 months out of warranty (purchased from Balcatta store in July 2021). Had to pay them $100 to get that repair quote.
Decided to fix it myself (in March 2023) - 3-4 hours work (probably less all up) and less than $30 worth of connectors and FIXED! Good (better) than it was before!
DID NOT need a new controller!
DID NOT need a new motor!
Absolutely TERRIBLE service...

At the Parramatta store I was given excellent, responsible and practical advice and a good recommendation for the best electric scooter for my needs.
The product range is extensive, and the customer service is great.

My Bluetran Lightning which I bought from the Springwood store only 6 months ago, rear motor stopped working so I sent it to Scooter Hut for warranty. A day later after I dropped of the scooter I get a message saying that my warranty was approved and they have ordered a rear motor. 5 weeks later after they get the part I get another message saying that after further inspection they are denying my warranty because of water damage to the controller. I got my scooter checked out by another scooter shop where they showed me that there was no evidence of any water damage at all. Even the sticker that turns pink in the presence of water is still white inside the scooter.

They are basically lying because I have never ridden my scooter in the rain and have never gone tru any deep puddles. They are denying the warranty because they didnt diagnose my scooter properly in the first place. So when they finally started working on it they realized it wasnt the motor that was faulty but the controller instead. So instead of admitting there mistake they lied to deny me of my warranty.

I have sent the letter of assessment and pictures to them proving that there was no water damage but they still havent replied to me even after 4 weeks.

Scooter Hut... more like scooter f|_|cked
Put in a Kaabo skywalker 8s to get the charger port repaired and it turns out scooter hut don't know how to use a soldering iron (they taped the wires with masking tape and charged 200+ dollars.) I bet a man who half attended medical school in Guatemala and spends time drugging tourists and taking out there spleens and leaving them in a bathtub to wake up could do a better job. Just found a 3rd party scooter repair man who gets the job done 100% and for less price than this money laundry. Don't trust scooter hut.

Far Queue scooter hut

I’ve phoned so called Customer care at least 7 times. I been at position 2 and position 1 ‘please wait to be connected’ then it just hangs up.
Certainly really bad service!
Yesterday I sent an email hoping that I might get an answer, but no of course.
I’d love to know a way to contact this company.
Tracey Pember 0439944993

Looked online for an e scooter,(supposedly in stock at Fortitude Valley ),ordered online, waited for 3 days with no updates. Called “customer support “, (kept timing out with no answer),then went to the store to check,(no idea, can’t access online ordering).
Despite having been charged there was no actual scooter in the store for me. (New stock had just arrived,but I couldn’t have one of those scooters).They said they’d email the online store). 2 days later,still no updates,(or replies to my emails),after several phone calls,I was advised that a refund was due,(but it still took 3 days to come through),the whole experience was frustrating & annoying.

I paid $500 dollars for them to fix my Kaabo wolf warrior pro x but then after taking it home I found the headlights didn’t even work and there was never anything wrong with them when it went in to get fixed, then the technician said it’s my problem and I’d have to pay to get it fixed I’m never going back to those inexperienced people ever again they obviously don’t know what there doing.

Absolutely terrible customer service. Did my research online and found the model I wanted was on sale and website said it was in stock. Drove out of my way to this particular store (it wasn’t my closest store), only to be told that they were out of stock. Sales person went to search when new orders would arrive and then proceeded to serve 3 other customers who came in after me, made we wait while he was fixing someone else’s brakes, I got fed up and just walked out. Worst sales person I’ve ever encountered, I’m amazed this place is still in business.

Please do not buy from this company- I wish I had read the reviews before I bought the scooter- given its not mine I had very little to go on. totally agree with everyone else here- horrible service- their phone numbers don't work, they don't seem any customer service via email either- if you have issues with a transaction nobody to help you - will definelty be taking them to the ACCC and AFCA- don't say you willnoffer returns and not have a way of actually retiring products Iron out issues - quite dodgy STAY AWAY

Wow where to begin with the scat show that is scooter hut malvern. That women that claims to know absolutely nothing about scooters is running a scooter shop. Go figure. The absolute worst customer service I have ever experienced. Snarky and straight out rude little b. She could definitely do with less scooters and more meat in her diet. God knows how they haven't had a class action put up against them for shady business practices. I'm sure it's not far off. Claims to not attend vulgar reviews. whilst tending to a vulgar review.... grow up. Get some pork on your fork

I bought a Kingsong N11 from Scooter hut Fairfield. The staff were friendly and the machine runs well. I over tightened the wheel bearings and asked for help. They found a spare bearing and fitted it for me for $20.
I have edited this review to reflect the good service I received. Thanks Will and Moss.
Watch for discounts, a week after I bought mine the price halved. I was pissed off but not at Scooter hut. Just my bad timing.

Hi All,
Same experience like other below stating water damaged to the Electric scooter Mantis kaboodle.
Where they haven’t been driven in water and smoke was coming out of the scooter whilst charging.Hence it stopped working.
The scooter still under warranty but like other below they send me a link with $2000 repair cost.After the tech looked at it

Easy way to escape from warranty claim is to say it’s water damaged.That’s scooter hut policy