Scooter Hut Reviews 

I purchased a E-Glide Mach 10 from them which worked fine for about a month before developing an error with the controller… they organised a return for me to QLD as I bought online from TAS (no stores here)… I have been communicating via emails (pretty slow with communication… seems to be just one person handling support 🙁)… I finally hear that my claim is being denied due to ‘water ingress’… I rode through a bit of mud earlier on when first getting it but no water or puddles…so no not exactly happy with my experience so far… I imagine when they tell me how much the repairs are going to be I will be even less impressed 🤬
NB: they have had the scooter since 26th August…it is now 22nd September and all I have been told is that my claim has been denied…absolutely nothing from this “Hubtiger” portal for repairs that I keep hearing about???

And I'm being generous these clowns don't care enough to get my money ever again won't send what you ask for and are running nothing but a scam

I have bought 3 kaabo scooters from scooter hut fairfield and with all 3 had issues. 1st one I bought was a Kaabo wolf warior gt paid 4950$ I took it for a test drive and on the 5th gear and 2 motors on wouldn't do more then18km. So I went home empty handed.4 days later I received a call from the store and they said they will give e me a new one so I went to pick it up and sold it the same day on ebay. The 2nd one i bought was a kaabo wolf king gt I paid 6300$ and I got rhe gold one.I drived it home to carlton from the fairfield shop and I noticed the battery was nearly flat, when it says it has 180km range. I called the shop and they told me it can't be the buttery but It might be something in the settings, so they transfered my call to a technician and told me to do a reset to factory settings so I did and all good for a week..Then every time I'll turn on the headlights the deck lights will go on and of for no reason so i searched and found one of the kables had broken from the really cheap build quality they all have. And this last one I got is again a black red Kaabo wolf king gt for 5700$ and i asked them if they can give me a better price now who this will be the 3rd one i buy of them but they diddnt even give me a 5cent discount after giving them all up 18000$. Now this warior king gt I got from.day one has been lightingup the error lights d makes it work on a single motor so 2 days later I went to t g e shop to show them and fix it and they said I will have to leave it in for a week or two.. So I was What?? I just bought a brand new scooter for 5700$ and from the same day I got it has been doingth this to me. I bought it cause I don't have nothing else to get around. So what I am saying is ibe given them 18000$ all up and the u didn't give me a 50$ discount, all 3 scooters I bought from there had issues from day 1 and the customers Service is rubbish So don't buy a scooter from scooter hat in Fairfield or any scooter hut. I believe they get Kaabo wolf wariors who are cheaper a b d hange the motto e s on them and displays and sell them for wolf king gt.

Bought a Kaboo Wolf king x from the Balcatta store yesterday, Great friendly service good guys and a great deal,, Highly recommended ...

Bought a kaabo wolf king scooter from scooter hut. $5000
Brand new. Took the scooter home for a ride was all ok as went to turn the lights on the Lights on deck weren’t working.
Started to clean the scooter with a rag an noticed the a Cable was starting to rip an shred apart took it back to scooter hut an they said it’s my fault why this was happened. Scooter has only 25km on the clock, they wanted me to pay for the new controller box had fried cos of that cable that had been rubbing on the body, an the lights under deck. Like I’m happy to pay it if it’s my fault but it’s a bloody brand new scooter. What warranty is covered if something goes wrong?? How is it my fault.
All this is happening after 4weeks of it being in there workshop!
To only find out they only have 1 technician that works from Wednesday-Saturday.
An my scooter being my only form of transport hence the reason why I bought it.

I finally get it back after a month.
Been using it for a 2 months an now it’s back in for a controller fault.
Like did I buy a lemon. Like come on scooter hut get your game together.
I will never buy a scooter from them again.
I’m part of a electric scooter club an I’m not the only one who has had to deal with scooterhut with similar issues.
They are good with normal scooters but not with electric scooters

The WORST customer service I have ever come across in my life. Went to the Fairfield store to buy a number of things. All 3 staff were not in the least bit interested in serving us. They literally ignored us, made us feel like a nuisance. All staff there had NO interest in helping us. And we were the only people in the store! Unbelievable!

5 minutes agoNEW

I bought a scooter and paid $2000 for it, it takes 3 hours for click and collect so i drive down to Newtown 2 hours each way to pick up item. As the online team closes at 4pm so I rang before to make sure it would all go through and I get advised my item has been flagged and I can not pick up item and can't get money back until atleast Monday. It took me 2 days off ringing to even get a hold of the online team. Customer service is 0/10 . I was told by online customer service he was going 2 check my order status this morning and get in contact with me which he hasn't. I go away for 3 weeks on Monday for work and I missing my daughters 6th birthday which I give her a segway kids electric scooter early and was going to spend some time on our scooters together this weekend. I will never ever deal with scooter hut again in my life. Thanks for wasting my money time and effort.

Highly recommended, this min go above and beyond, every time I purchase something for my son regardless.if how big or small it is there on point and going the extra mile to impress us,
When it comes to scooter parts there my 1st choice hands down, no need to go anywhere else, they know there stuff and bend over backwards for there customers, Thanks Scooterhut, 11/10 every time.

So slow. I ordered a tyre from parramatta store so I could get it quicker as I’m close to there. A week goes by and nothing. Then a package turns up from QLD from some other company with the tyre in it. What a joke. Tried to find out where it is and no response. 2nd time I’ve done business with these guys and never again. They are shockers.

Don’t buy anything from scooter Hut! Bought my daughter a scooter from them and the rubber came off the wheels. Sent the photos and they refuse to rectify the issue.
Worst customer service for what is clearly a faulty product.

Extremely poor service and product. My son saved his money for 2 years to buy the Envy Prodigy and within one week the rear bearing was making a horrible noise. Went through the warranty claim , jumped through countless hoops sending video's , photos etc. Only to wait for 2 weeks to be told, sorry consumable part, won't cover - FAILED AFTER ONE WEEK!!! Please note they don't let you pay by Paypal or credit card so you can't hold them to account and get easy refund!!! Really angry with this bunch, will take to Fair trading!!

Do not buy from scooter hut. Horrible customer service and they don't honour the warranty. I went there to buy a scooter for daily commute to work. They sold me a kaabo duo mantis within 2 month and under 200km it broke (in dry conditions) almost causing a serious accident. In the shop the first thing the told me before even looking at the scooter was that water damage is not under warranty. What a surprise days later they came back to me claiming water damage and i would have to pay. The manual states the scooter can be ridden on wet road and through puddles not deeper than 1/2 inch. I have only ridden the scooter on one or two occasions on a wet road no rain. Before the breakdown we had dry conditions for weeks.

My eleven year old son received some money from his grandma to buy himself a scooter for Christmas. It arrived and was assembled shortly after Boxing Day, but the bearings in the headset would creek really badly. So we slackened them off, but the bars were then way too loose. We checked and double checked we'd assembled everything correctly. And we had. In fact, if you've ever put a scooter headset together, you'll know how easy it is, and how few parts there are, with a single nut on top to tighten everything up. You can't really go wrong. But despite the video I sent them of the creaking, the time I spent on the phone (when I could get through) and the emails I sent that they ignored, it was obvious they had no interest in sending out replacement bearings. I've met companies like this before. Upstarts that think they're always right. That they're Gods gift and they've the best products in the world. But a wise person will always assume otherwise first. It's now six weeks on and I've just picked my sons DNA scooter up from a different shop nearby. And, as I thought, it needed new bearings. I was going to send Scooter Hutt the $85 bill, but I know they'd ignore that too, just like their Customer Service supervisor said in the Tweed heads office on the phone. Folks, if you're buying for your children, or for yourself. You might pay a little bit more elsewhere, but it's well worth avoiding these people. I just heard from my son that his friend also bought one of these, and that creaks really bad too. In fact, he paid the company to assemble it before shipping. What does that tell you?

Ordered x3 scooters in late Nov 2020.
Today is 22nd Dec, and they still have not arrived!
No communication and there is not a phone number to call. Emailed a week ago, & reply took 4 days to reply, but still could not give me a specific date. We are now unable to give these to our 3 children as left to go away for Christmas on the 20th.
Sorry, Will never use this company again.

Terrible customer services never called me to update me on my scooter repair and still havent got a return phone call on my refund

My order was never delivered and Scooter Hut refused to refund the transport costs.