scooteuk.com Reviews 321

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I ordered a e scooter maxfun pro on 8th jan 24 but I didn't receive my scooter as well as tracking number. Also they are not replying to my emails as well. No option of contacting them. Please anyone... See more

Rated 5 out of 5 stars

Just bought the eleglide m1 E bike from scooteuk.com, at first I was a little skeptical with purchasing online as I've been scammed in the past from other site's. I purchased this bike over the bank... See more

Rated 1 out of 5 stars

I ordered a scooter(cruiser) on the 18th of November 2022 for a Christmas present, after waiting 2 weeks I contacted them and was told it’s been held up in customs. Contacted them again a few times an... See more

Rated 5 out of 5 stars

Excellent service from Josh & the team! Great communication. Bought a scoote max pro and husband absolutely loves it! Very impressed with the scooter, looks really well made and has some great featu... See more

Company details

  1. Bicycle Store

Written by the company

We are Scoote UK started in Manchester, England. Scoote UK is built to deliver fast and reliable service in e-scooters. We have a dedicated team providing leading customer support and expert know-how, we aim to stock the best e-scooters and accessories at the best prices in the UK. info@scooteuk.com


Contact info

3.5

Average

TrustScore 3.5 out of 5

321 reviews

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Rated 1 out of 5 stars

SCAM SITE.

I ordered a e scooter, had no ability to track the item for delivery, so emailed to find out where my deliver was, was emailed back by scooteuk.com saying my scooter had been delivered. I checked the DHL website as it was delivered via them and there is a picture of the scooter outside my house saying it was signed for a left in a safe place, but this cannot be possible as how can something be signed for and left in the, if something is signed for why would it need to be left in a safe place. I contacted scooteuk.com and left them know I had not received my delivery, they sad they understand and will try and help me get a refund. This has not happened, they are now not replying to any of my emails, I believe I have been scammed, I DO NOT recommend buying from here as they have taken my money and I have no scooter and have not got a refund. SCAM DO NOT BUY FROM HERE, FOR YOUR OWN SANITY.

January 27, 2021
Unprompted review
scooteuk.com logo

Reply from scooteuk.com

Hi There

The scooter had been confirmed delivered and as you have mentioned there was a picture from dhl of the parcel confirmed outside your address, every time you have emailed we have been in contact with you, we have even asked dhl to do a claim for you however they have confirmed they have delivered the parcel and we have photo evidence of it outside your address.

As an SME we are not in a position to continuley make replacements on such high ticket items, when the courier is confirming delivery with photographic evidence

Regards

Scoote

Rated 5 out of 5 stars

I needed a rear mudguard for my scooter…

I needed a rear mudguard for my scooter and found so many but did not supply spares until i found this company asking about said item it was dispatched 2 days later it turned up fitted fine so all i can say is brilliant company great customer service

January 25, 2021
Rated 5 out of 5 stars

I highly recommend

Excellent service from Josh & the team! Great communication. Bought a scoote max pro and husband absolutely loves it! Very impressed with the scooter, looks really well made and has some great features. Highly recommend this company, You will not be disappointed! Would most definitely buy from them again and recommend them to anyone!

Great team and excellent service, keep up the great work and really appreciate all your help during this transaction 😊🛴🤩 thanks guys!

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

I recommend everyone to get their…

I recommend everyone to get their scooter from here, because the delivery was fast and the instructions to how to setups the scooter is pretty much easy and follow and way forward. The scooter is amazing and ever since I have been riding it I love everything about it and it sounds good and ride smoothly. It a 10/10 everyone should go get their scooter ASAP.

January 14, 2021
Rated 5 out of 5 stars

5 stars customer service

5 stars for there customer service. Any issues I had were resolved quickly, efficiently and politely. Always willing to engage and advise on the best option for your needs. Great Team, excellent service. Thank you.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Max Pro The Best Scooter OUT for the price 💯

I got my max Pro Afew days ago , It was worth the wait It’s Powerful n Fast . I can’t believe how good it is u only understand if u get one ... Thank U Scoote I’m Very happy n definitely recommend You .... Thank You 🤝🙏🏽💪🏽💯💯💯💯💯😋

January 12, 2021
Unprompted review
Rated 4 out of 5 stars

Great scooter great team of people…

Great scooter great team of people who’ve started a company. Good at communicating at all points. Some delays in delivery but no their fault - die Covid and customs delay. Would recommend these guys.

January 2, 2021
Rated 5 out of 5 stars

Brilliant service from this company

Brilliant service from this company
I ordered two scooters which was stuck in a container at Dover so I spoke to josh who contacted me to tell me and offered to upgrade to a better scooter which I did and so be it
They arrived xmas eve HAPPY DAYS
Thanks to josh

December 24, 2020
Rated 1 out of 5 stars

Ordered a scooter for my 9 year old son…

Ordered a scooter for my 9 year old son on the 30th November and have tried to seek feedback on delivery date a number of time but no one has replied to provide any updates at all. I don’t even want it for a Xmas delivery which I informed them, I just want to know if or when it will be delivered, or a refund. If this is there customer service then I wouldn’t bother, look elsewhere where you may get some feedback on the purchase you’ve made.

December 23, 2020
Unprompted review
scooteuk.com logo

Reply from scooteuk.com

Hi there, are you sure you ordered from scooteuk.com as we can’t seem to find your name on our system if you believe it is our website then do please get in contact with us so we can look into this further for you.

Kind regards

Scoote

Rated 5 out of 5 stars

My sons electric scooter was stuck in…

My sons electric scooter was stuck in Portsmouth,not the firms fault but the kept in touch with us regarding the delivery.Josh phoned and text me regularly and will be dropping one off today.Would highly recommend this firm and will use them again.Thank-You for your professionalism

December 20, 2020
Rated 5 out of 5 stars

Shopped around for the best price and…

Shopped around for the best price and came across the website by chance recommend on Google. From start to finish the service has been great, had a slight issue with delayed delivered but spoke with one of the guys and they got it resolved for me ( I understand it's a busy time of year ) Scooters perfect, packaged well and will definitely be back for another one. I'll be sending all my friends and family your way don't worry haha. 5 Stars from me.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Very good service from this group from…

Very good service from this group from start to end, even after purchase the customer service was a amazing and I was able to get the help I needed. If you’re a first time scooter buyer I recommend scooteuk as you will get the help you need quickly. Delivery was also nice and quick.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Used this company when buying my…

Used this company when buying my boyfriend a present, the customer service was amazing from start to finish! so friendly and helpful. Delivery was fast too, he loved his gift! Thank you so much can’t recommend enough.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I am very impressed with the bike in all aspects . You can't really call it assembly because it's only the light and seat you need to fit.
It does exactly what it says on the tin.
I was even more impressed with the customer service I received as there was a courier problem but my calls were immediately answered and it felt a very personal, professional service.
Well done

December 17, 2020
Unprompted review

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