Scootzy UK Reviews 27

Ordered scooter on the 19th of May and was told 2-3 days Delivery and still no scooter arrived. I have emailed twice after a week and still no reply as well as calling the contact number at the bottom of the invoice which it tells you to do but nobody answers and just goes to voicemail and not had a call returned either. Had to purchase another for my son elsewhere now as after a week I had a feeling something wasn't as it seemed.

Ordered an eletric scooter for my son for christmass yet didnt recieve no email to say it was dispatched so after 2 weeks i rang the company to then be told that the reason i have not recieved any email was because the scooter i had ordered was out of stock so the guy on phoned said he would refund my purchace yet 1 week later and im still yet to recieve it.

Ordered scooter for my daughters birthday, they sent the wrong one however she decided to keep it as it was her main birthday present & was eager to ride. Within 2 months the scooter broke in 2 places, one we fixed our selves but the handle has come off which operates the scooter so she is no longer able 2 ride. I have called numerous times & keep getting told it’s not covered under warranty & someone will call me back but they never do. I’ve also sent a email with pictures of the problem and no response. Avoid buying anything from this company. Looks good but cheaply made & very bad service once you have purchased.

I recently purchased 2 scooters for my children,They were delivered quickly and brilliant value for money! I will defiantly be ordering from scootzy again I would highly recommended them! 5 stars all round.

I brought a scooter for my son from here after my friend recommended scootzy. I wasn’t sure which one to get, customer service were really helpful in providing me with information to make my decision.

Scam site!! Do not use.

After purchasing my child a scooter for Christmas after 3 or 4 uses it broke, spoke to scootzy, no warranty, they could not do anything, eventually they agreed for me to send back the scooter so it could be repaired, however I would have to pay for the return, which I did and the scooter was tracked and received with them back in February, we are now in May - still no refund, still no scooter. I have since been advised that its a scam site, do not waste your money, you will end up out of pocket with a dodgy scooter.
They are a complete fraud company.

Purchased an electric scooter online in December 2020 as a Christmas present for my daughter. It did not work so it was returned. The short story is that its now the end of April 2021 and I have no scooter or refund.
Unfortunately I now have to go through the courts to retrieve my money back. The man who I have spoke to on the phone regarding this matter is very rude and unhelpful. Please be very careful if buying from here, you may be left out of pocket.

Update- June ‘21
Daughters scooter finally returned in May-LED lights hanging off/ scratches to frame: offered a replacement, still awaiting this,but will not replace with original product.
Sons scooter has also been returned for repair of belt 3 weeks ago - no contact from company.
Bought StHawk 2020 e scooter as Christmas presents for my children. My daughters charging port dislodged on boxing day – returned to scootzy for repair on Jan 4th. It’s now end of March and we still haven’t had any update on when it will be returned. The company do not keep you informed of what’s happening – despite numerous phone calls. Finally informed in late Feb that the warehouse that does the repairs is shut due to lockdown – shame it took them 8 weeks to tell me that. I have had no update since.
My sons scooter broke after a couple of weeks (after very infrequent use) – the belt snapped. After discussion with scootzy they informed me they only have a 1 week guarantee and I could purchase a replacement belt online. £8 later it has been fitted but is now so noisy my son won’t use it!
So essentially – products not great!
Customer service - helpful when you chase them but seem to be unable to rectify issues!

Ordered for my 8-year-old nephew and he absolutely loves it. Good service and delivery was on time.

Brought this scooter for my 9year boy he loved it so much ,I like it myself too ,it is prefect for 9years old the speed and lights are so nice ,

Ordered my scooter couple days ago and have got it already really fast delivery as promised would really recommend Scootzy✌🏼

Fantastic product! I would highly recommend quick and easy to assemble. Amazing service will not be disappointed!

The best in the business

My son is obsessed with his scooter! I couldn’t recommend these guys enough and the customer service was outstanding!

Ordered it for my nephew’s birthday and he loves it, not to mention how easy it is to operate.

Brilliant product!! Defo recommend quick and easy to assemble. Amazing service will not be disappointed!! One of the best I have ever had. Deffo get yourself one of these bad boys for Christmas!

Brilliant product!! Defo recommend quick and easy to assemble. Amazing service will not be disappointed!!

Great product, easy to assemble and fast delivery, loved using the scooter.

Good quality and fast service. Would highly recommend purchasing, you won’t be disappointed :)

Very happy how quickly it arrived, great quality, highly recommend to others! Easy to fix & use. Great gift to give to kids & adults :).