ScoreSense Reviews 

295
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I've had score sense since before it expanded and became more known. They have treated me well for almost 10 years. It's helped me keep track of creditors and learn how to increase my credit score.... See more

Rated 5 out of 5 stars

Years ago, I was a victim of identity theft before it became a fashionable thing I went through hell and back trying to clear my name. They eventually gave me his Social Security number 390 credit sco... See more

Rated 1 out of 5 stars

Was on a credit secrets website and took me to scoresence and had to sign up before proceeding , make sure that you cancel before the 7 days because on the 8th day you get charged with out your consen... See more

Company replied

Rated 5 out of 5 stars

I will be returning but right now, I just need to get my budget right and I will need the wonderful of team at score sense to help me yet again with improving my score. Much appreciation to the staff... See more

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Credit Bureau

Written by the company

At ScoreSense® we believe everyone should have access to the information that helps keeps their finances and families secure. Empowering you with all 3 credit scores and reports, credit insights, tools and one-on-one help. 1-800-972-7204 customercare@scoresense.com


Contact info

3.9

Great

TrustScore 4 out of 5

295 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(295)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

I was charged $ 39.95

I was charged $ 39.95. I called to cancel with the representative and escalate the issue and they sent an email refund status stating I would not receive my refund.

This sucks because they did nothing

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

They are scam artists

They are scam artists. Can't cancel the account online. if you remove your payment method they still have it stored and will keep using it. If you call and want to cancel they will do everything they can to delay you, including hanging up.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

Refund Refused

I was charged for 3 months of service that I never signed up for. When I called to request a refund, it was denied. Don't ever do any business with this company. They are a complete scam. You can see all the negative reviews they have.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

I had this for several months.

I had this for several months.
Checked on it once or twice and forgot about it. Kept getting charged and I didn't notice. When I did notice I called to cancel on the 4th of July (they charged on the 2nd of July) try to get a refund for that month. They denied. Will not be recommending this service. They're are better services available

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

I never signed up for this!

I was given a one year subscription as a customer of a company that had a data breach. After the one year subscription ended they just started charging me. I cancelled and asked for a refund which they denied because "you did not cancel before the end of your 7 day free trial". I never signed up for any free trial! Ridiculous.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Gave me $1 refund and kept my $29.95 on…

Gave me $1 refund and kept my $29.95 on a service I did not want. That's the kind of s__t that's gets you bad reviews. Saw a lot of bad ones for the same reason. You figure if they truly believed in their product they would give a refund when not needed. WHATEVER YOU DO STAY CLEAR OF THE BAIT AND SWITCH AFTER 7 DAYS. THEY WILL NOT REFUND!!!!

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company . They start with a misleading credit score check and before you know it you're paying 29.95 a month. It took me 3 calls to try to cancel. I was sick with cancer and they continues to bill me.When I eventually found the billing they gave me 1 month credit after charging me for 9 months. They with avoid a refund at all costs. They appear to be scammers . Avoid them like the plague! Thewyt still owe me over 400 dollars.

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

APARTMENT CREDIT-CHECK SCAM

This company is definitely a part of an elaborate apartment scam. See the other reviews. I wish I’d read further into these before I caved and did the process. Basically, I answered an ad on CL, the “apartment rep” contacted me. I was made to get a credit score from the LEGITIMATE TransUnion site, they asked a generic question about my lifestyle (“Will you be living alone or with someone else?”), I answered (living alone), and they sent a SECOND email, making me sign up for this (very obviously) scam site. I argued and begged to use another site (Credit Karma) because this is so obviously a scam, compared to the legitimate site. I finally capitulated because I was foolishly holding out hope that I would secure this apartment. While it did produce the same results as a legitimate credit-score site, it also took my credit card AND SS info, processing what I assume to be the monthly fee. I immediately cancelled the subscription and will be keeping the receipts, while I monitor my credit score and identity info.

What really tipped me off is after I posted my results to our chat, the “rep” ASKED THE SAME QUESTION AS BEFORE (“Will you be living alone or with someone else?”) and I knew it was fake. I called their phone number and it led to an inactivated Google voice number. TOTAL SCAM. So upsetting. I live in a city with really competitive housing. I thought I’d found a gem of a unit and I was only trying to be fair and honest. At least I know my legitimate credit score; FYI: it corresponded to Credit Karma, which is absolutely free.

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Cancellation is a nightmare…

Trying to get cancellation of your account is a nightmare. WARNING: This can only be done via chat system where you will be haggled with down to around $5 for the same service... how insulting. 3 months of charges after cancelling and no refund... you will be lucky if you even get a response from customer service. A shocking company and the data they provide can be obtained elsewhere for less money with a bit of effort....

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

Rip Off! Do your homework. Much better out there!

Folks, think twice about signing up with ScoreSense. Went one day over my renewal. The renewal date was on a weekend. I sent them an email to end my membership. (too much money when you can get the same elsewhere for far less) They would not reverse the charge. Not even the decency to pro-rate it. The charge card company was useless on a chargeback as they usually back the merchant, not the customer anyway.

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Rip off I cancelled my membership 1day…

Rip off I cancelled my membership 1day after I started I was still charged on the 7th day and was told I would not get my money back because of communication after I was billed . I called because I should have never been billed in the first place...this is really bad communication Will be reporting this to better business bureau

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Here we go again

This is the second time I have run into this company. The first time I canceled my subscription twice only to be told they had no record of my calls. They did however hear me when I said my next call would be to the Better Business Bureau.Somehow I have stumbled into their path again and I will make sure they understand my ,end this subscription the first time

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

I asked for a refund and was denied…

I asked for a refund and was denied even after explaining that i was unable to cancel on last day to cancel as my Internet, Television, Telephone Service was not on due to an outage - i called the next day and asked to cancel - next day i get an email telling me they will not issue a refund as i didn't cancel on last day - really is this how a company should act - what really gets me also is the 3 credit are supposed to give a free yearly report but you have to use this company to get them and you have to sign up using their service - it is a total ripoff - well i am now out $30.00 live an learn

October 5, 2022
Unprompted review
Rated 1 out of 5 stars

Cancel by the EXACT TIME you signed up!

Signed up for the $1 7-day trial. Got my reports. Cancelled on 7th day like I should have but was charged $29.95 anyway! I tried to get a refund but was told it didn't matter that I cancelled on the 7th day, because I didn't cancel by the EXACT TIME I started the trial! What a terrible way to get money out of people. After some back and forth Marylin (my rep) was kind enough to not take my frustration personal and called on her manager, who then approved the refund! Shame on you Scoresense but THANK YOU SO MUCH MARYLIN AND SUPERVISOR!!!

July 30, 2022
Unprompted review

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