ScoreSense Reviews 

295
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I've had score sense since before it expanded and became more known. They have treated me well for almost 10 years. It's helped me keep track of creditors and learn how to increase my credit score.... See more

Rated 5 out of 5 stars

Years ago, I was a victim of identity theft before it became a fashionable thing I went through hell and back trying to clear my name. They eventually gave me his Social Security number 390 credit sco... See more

Rated 1 out of 5 stars

Was on a credit secrets website and took me to scoresence and had to sign up before proceeding , make sure that you cancel before the 7 days because on the 8th day you get charged with out your consen... See more

Company replied

Rated 5 out of 5 stars

I will be returning but right now, I just need to get my budget right and I will need the wonderful of team at score sense to help me yet again with improving my score. Much appreciation to the staff... See more

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Credit Bureau

Written by the company

At ScoreSense® we believe everyone should have access to the information that helps keeps their finances and families secure. Empowering you with all 3 credit scores and reports, credit insights, tools and one-on-one help. 1-800-972-7204 customercare@scoresense.com


Contact info

3.9

Great

TrustScore 4 out of 5

295 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(295)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Charged my account for membership

Charged my account for membership, I was not able to even access or view my account because I am located out of the US. I called to get a refund and they hung up on me.

January 6, 2026
Unprompted review
ScoreSense logo

Reply from ScoreSense

Thanks for reaching out and sorry to hear that you were not able to access your account. We’ve requested additional information so we can look into this and assist you further. Please check your messages so we can help resolve this.

Rated 3 out of 5 stars

I don't understand how it works

December 8, 2025
Unprompted review
ScoreSense logo

Reply from ScoreSense

Hi King, we would love to help you get the info you need. Please call us at 1-800-972-7204
during the following hours: Monday through Friday 8AM to 8PM CT; Saturday 8AM to 5PM CT or Sunday Noon to 6PM CT or you can chat online. Alternatively, we have sent you an email request for more information. Thank you.

Rated 1 out of 5 stars

I think this company is a scam

I think this company is a scam, they were not able to deliver what they promised so I cancelled them but they still charged my bank any way a month later even after I emailed them. I recently had to give my bank copies of the email to get my money back. You should advise people to stay from them

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Nobody should have to pay to get their…

Nobody should have to pay to get their credit score, then basically be forced into a membership that they do not want. Then have to take more of THEIR time to cancel a membership that they didn't want in the 1st place

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Trying to get cancellation of your membership

Trying to get cancellation of your account is a nightmare. WARNING: The first time I called the representative said my account was canceled (it was not). Thinking it was canceled I did not pay attention and it showed up again. This time the employee told me that I did not stop membership because I did not select the box on the website. Then I get a letter that the refund was not approved. Run away there service suggestion dropped my credit 20 points.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Zero Communcation from ScoreSense

Zero communication from ScoreSense.

When you call to cancel service all they want is to is continue talking about staying on with their service and not listen to the customer regarding the extremely poor service and lack of no leadership monitoring the company activities. There is zero monthly reporting sent to the customer, no follow-NOTHING!

By submitting this review, you confirm it’s based on a genuine experience, and you haven’t received an incentive to write it. S. Swain 08/06/2025

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

revolving charge just discovered on my…

revolving charge just discovered on my credit card. never signed up to be billed $30. to $40. per month. why would I do this ? they claim I signed up for $1.00 /7days, maybe did. but then I would have cancelled the $30.00 monthly charge. only reason this charge didn't keep going after not seeing it for 19 months is because I decided to check all my credit cards after my American Express card was hacked to make a fraudulent charge of almost $1600.00. Aren't credit cards magical ?

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Expensive price for No-value Services

This company baits you into a membership, by offering an expedited Credit Score inquiry. To get the Credit Score you enter normal personal identifying information. After you join, you cannot immediately quit. You have a 7- day period to cancel but you can't cancel for the first day or two, while they "set up your membership". They do not send you email or text reminders that they are charging your account monthly. If you use your Credit Card a lot it is easy to miss the $30.00 monthly charge. They offer no services that are not readily available for free on the internet or via a Credit Reporting Agency request. Their services are worthless, unless you are looking for a place to throw away $30/month.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

$49.95 is what they've charge me

$49.95 is what they've charge me. I've called them, e-mailed them to cancel everything and they won't!! Stay clear from them. WHY? WHY? WHY? Would I pay that price when you can pay a hell of a lot cheaper price for the same thing. Time to take action to get my money back.

February 24, 2025
Unprompted review
Rated 2 out of 5 stars

Expensive and Deceptive Credit Scoring

I signed up with Scoresense to get all my credit scores and reports, but they use a quasi-scoring system that is deceptively much higher than my REAL FICO scores that I get directly from the credit agencies, almost 100 points off. It's just not accurate. The service is VERY expensive as well.

On the upside, cancellation through the chat feature was fairly easy.

Just be warned that this is not a site to get your credit scores which creditors use to assess your suitability for credit. You need to go directly to the 3 credit agencies to get those.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE!!!

DO NOT USE THIS WEBSITE!!!! They offer a free week and then upon trying to cancel the subscription they will either hang up on you or if you use the chat service, log you out of your account before they cancel your subscription. DO NOT USE THIS SERVICE!!!!!

November 12, 2024
Unprompted review

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