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Rated 2 out of 5 stars

Let's talk about ScoreSense, a company with poor customer service. I requested several times to cancel my subscription, but they will not and want me to call to cancel it. What kind of BS are they... See more

Company replied

Rated 1 out of 5 stars

This company baits you into a membership, by offering an expedited Credit Score inquiry. To get the Credit Score you enter normal personal identifying information. After you join, you cannot immedi... See more

Rated 5 out of 5 stars

Seems to be a good organization for assisting persons to increase their credit scores and knowledge. On another subject though, many persons with poor credit scores are low income. The price point... See more

Rated 3 out of 5 stars

Just a newbie here hence the mediocre rating. Still learning and making little progress. Going at my own speed through this process. Got the 3 credit ratings and reviewing them. One has multiple n... See more

Company details

  1. Non-Bank Financial Service
  2. Credit Bureau

Written by the company

At ScoreSense® we believe everyone should have access to the information that helps keeps their finances and families secure. Empowering you with all 3 credit scores and reports, credit insights, tools and one-on-one help. 1-800-972-7204 customercare@scoresense.com


Contact info

2.8

Average

TrustScore 3 out of 5

262 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

revolving charge just discovered on my…

revolving charge just discovered on my credit card. never signed up to be billed $30. to $40. per month. why would I do this ? they claim I signed up for $1.00 /7days, maybe did. but then I would have cancelled the $30.00 monthly charge. only reason this charge didn't keep going after not seeing it for 19 months is because I decided to check all my credit cards after my American Express card was hacked to make a fraudulent charge of almost $1600.00. Aren't credit cards magical ?

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Expensive price for No-value Services

This company baits you into a membership, by offering an expedited Credit Score inquiry. To get the Credit Score you enter normal personal identifying information. After you join, you cannot immediately quit. You have a 7- day period to cancel but you can't cancel for the first day or two, while they "set up your membership". They do not send you email or text reminders that they are charging your account monthly. If you use your Credit Card a lot it is easy to miss the $30.00 monthly charge. They offer no services that are not readily available for free on the internet or via a Credit Reporting Agency request. Their services are worthless, unless you are looking for a place to throw away $30/month.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

$49.95 is what they've charge me

$49.95 is what they've charge me. I've called them, e-mailed them to cancel everything and they won't!! Stay clear from them. WHY? WHY? WHY? Would I pay that price when you can pay a hell of a lot cheaper price for the same thing. Time to take action to get my money back.

February 24, 2025
Unprompted review
Rated 2 out of 5 stars

Expensive and Deceptive Credit Scoring

I signed up with Scoresense to get all my credit scores and reports, but they use a quasi-scoring system that is deceptively much higher than my REAL FICO scores that I get directly from the credit agencies, almost 100 points off. It's just not accurate. The service is VERY expensive as well.

On the upside, cancellation through the chat feature was fairly easy.

Just be warned that this is not a site to get your credit scores which creditors use to assess your suitability for credit. You need to go directly to the 3 credit agencies to get those.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE!!!

DO NOT USE THIS WEBSITE!!!! They offer a free week and then upon trying to cancel the subscription they will either hang up on you or if you use the chat service, log you out of your account before they cancel your subscription. DO NOT USE THIS SERVICE!!!!!

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

I was charged $ 39.95

I was charged $ 39.95. I called to cancel with the representative and escalate the issue and they sent an email refund status stating I would not receive my refund.

This sucks because they did nothing

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

They are scam artists

They are scam artists. Can't cancel the account online. if you remove your payment method they still have it stored and will keep using it. If you call and want to cancel they will do everything they can to delay you, including hanging up.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

Refund Refused

I was charged for 3 months of service that I never signed up for. When I called to request a refund, it was denied. Don't ever do any business with this company. They are a complete scam. You can see all the negative reviews they have.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

I had this for several months.

I had this for several months.
Checked on it once or twice and forgot about it. Kept getting charged and I didn't notice. When I did notice I called to cancel on the 4th of July (they charged on the 2nd of July) try to get a refund for that month. They denied. Will not be recommending this service. They're are better services available

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

I never signed up for this!

I was given a one year subscription as a customer of a company that had a data breach. After the one year subscription ended they just started charging me. I cancelled and asked for a refund which they denied because "you did not cancel before the end of your 7 day free trial". I never signed up for any free trial! Ridiculous.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Gave me $1 refund and kept my $29.95 on…

Gave me $1 refund and kept my $29.95 on a service I did not want. That's the kind of s__t that's gets you bad reviews. Saw a lot of bad ones for the same reason. You figure if they truly believed in their product they would give a refund when not needed. WHATEVER YOU DO STAY CLEAR OF THE BAIT AND SWITCH AFTER 7 DAYS. THEY WILL NOT REFUND!!!!

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company . They start with a misleading credit score check and before you know it you're paying 29.95 a month. It took me 3 calls to try to cancel. I was sick with cancer and they continues to bill me.When I eventually found the billing they gave me 1 month credit after charging me for 9 months. They with avoid a refund at all costs. They appear to be scammers . Avoid them like the plague! Thewyt still owe me over 400 dollars.

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

APARTMENT CREDIT-CHECK SCAM

This company is definitely a part of an elaborate apartment scam. See the other reviews. I wish I’d read further into these before I caved and did the process. Basically, I answered an ad on CL, the “apartment rep” contacted me. I was made to get a credit score from the LEGITIMATE TransUnion site, they asked a generic question about my lifestyle (“Will you be living alone or with someone else?”), I answered (living alone), and they sent a SECOND email, making me sign up for this (very obviously) scam site. I argued and begged to use another site (Credit Karma) because this is so obviously a scam, compared to the legitimate site. I finally capitulated because I was foolishly holding out hope that I would secure this apartment. While it did produce the same results as a legitimate credit-score site, it also took my credit card AND SS info, processing what I assume to be the monthly fee. I immediately cancelled the subscription and will be keeping the receipts, while I monitor my credit score and identity info.

What really tipped me off is after I posted my results to our chat, the “rep” ASKED THE SAME QUESTION AS BEFORE (“Will you be living alone or with someone else?”) and I knew it was fake. I called their phone number and it led to an inactivated Google voice number. TOTAL SCAM. So upsetting. I live in a city with really competitive housing. I thought I’d found a gem of a unit and I was only trying to be fair and honest. At least I know my legitimate credit score; FYI: it corresponded to Credit Karma, which is absolutely free.

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Cancellation is a nightmare…

Trying to get cancellation of your account is a nightmare. WARNING: This can only be done via chat system where you will be haggled with down to around $5 for the same service... how insulting. 3 months of charges after cancelling and no refund... you will be lucky if you even get a response from customer service. A shocking company and the data they provide can be obtained elsewhere for less money with a bit of effort....

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

Rip Off! Do your homework. Much better out there!

Folks, think twice about signing up with ScoreSense. Went one day over my renewal. The renewal date was on a weekend. I sent them an email to end my membership. (too much money when you can get the same elsewhere for far less) They would not reverse the charge. Not even the decency to pro-rate it. The charge card company was useless on a chargeback as they usually back the merchant, not the customer anyway.

December 1, 2022
Unprompted review

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