Bobby the technician arrived on time, phoned the day before to confirm the installation appointment and on the morning to confirm her eta. Very pleasant young lady, knowledgeable very good at what... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleased with the scorpion s5 fitted, gives a detailed description of previous drives and scores on driver behaviour. Great having the peace of mind knowing exactly where my car is now 24hrs a da... See more
Company replied
I never had track on my cars but since I am more in public place due to my job, I had a suggestion from friend to install. any small movement or suspicious activity I immediately recieve call, notific... See more
Company replied
Dixon installed and explained our new system perfectly for us. We had the Ghost Immobilser fitted and Scorpian Tracker. Dixon installed at our worksite in no time at all. Now i have peace of mind leav... See more
Company replied
Company details
- Telematics Service
- Applicant Tracking System
- Car Alarm Supplier
- Car Security System Installer
- GPS Supplier
Written by the company
We are Scorpion Automotive, a UK manufacturer with over 50 years of experience in keeping vehicles safe and secure. Since 1973, we’ve been designing and building high-quality vehicle security and telematics solutions trusted by drivers, riders, and businesses around the world. Our products include alarms, immobilisers, and trackers for cars, motorcycles, vans, fleets, and even heavy plant machinery. All our systems are developed and manufactured in-house at our UK facility, giving us complete control over quality and innovation. We’re proud that many of our products are Thatcham approved and recognised by leading insurers, helping our customers not only protect their vehicles but often reduce their premiums too. Customer service is at the heart of what we do. We offer UK-based support, 24/7 monitoring, and intuitive mobile apps so our customers can always feel connected and in control. Whether it’s protecting a motorcycle with our Datatool range, securing a family car, or managing an entire fleet, our focus is always the same: delivering reliable technology with peace of mind. At Scorpion Automotive, our mission is simple — to make vehicle ownership safer, smarter, and more secure for everyone.
Contact info
Scorpion House, Chorley North Industrial Estate, Drumhead Road, PR6 7DE, Chorley, United Kingdom
- dan.balsamini@scorpionauto.com
- scorpionauto.com
4.6
Excellent
3K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He performed his job as well as knowing…
He performed his job as well as knowing what he's doing
April 20, 2026
Reply from Scorpion Track
Knowing the job and doing it well - exactly the standard we expect. Thank you! Customer Support - Scorpion Automotive
Completely drained a new battery
Left the van for four days - scorpion tracker completely drained the brand new battery and now we have to replace it - wish I never installed this and now want to get rid of it and get our money back
May 3, 2026
Reply from Scorpion Track
We are really sorry to hear this. Scorpion trackers are designed not to affect battery performance and we would very much like to investigate what has happened with your installation. Please email us at technical@scorpionauto.com with your reference number GF17CDE and our team will look into this urgently and work with you to find a resolution. Customer Support - Scorpion Automotive
Peace of mind , for sure !
I never had track on my cars but since I am more in public place due to my job, I had a suggestion from friend to install. any small movement or suspicious activity I immediately recieve call, notification and email. 10 out of 10
February 13, 2026
Reply from Scorpion Track
10 out of 10 - we'll take that! Really glad the alerts are giving you peace of mind, Mehran. Thank you for the review. Customer Support - Scorpion Automotive
Reply from Scorpion Track
Knowledgeable, helpful and efficient - three of our favourites. Thank you! Customer Support - Scorpion Automotive
Good service
April 17, 2026
Reply from Scorpion Track
Thank you, Badru - glad it was a good experience! Customer Support - Scorpion Automotive
Reply from Scorpion Track
Great to hear your questions were all answered - thank you, Vic! Customer Support - Scorpion Automotive
The installer was brilliant
Gaz, the installer did an amazing job in really quick time. The Scorpion Team were super efficient. The tracker and app are superb. It is great to see your car location at all times, what speed it has been driven at, and how well it has been driven. The Scorpion tracker is amazing.
April 17, 2026
Reply from Scorpion Track
What a brilliant review - thank you, Craig! We'll make sure Gaz sees this. Really pleased you're enjoying the app and the tracker. Customer Support - Scorpion Automotive
Reply from Scorpion Track
Thank you, Martin - that's really appreciated! Customer Support - Scorpion Automotive
NO TELEPHONE SERVICE FROM THIS COMPANY
As a customer wishing to activate my tracking policy i chose to ring the number provided.
The call was answered by a pre-recorded option menu offering to 'press 1, if a customer' or 'press 2, if a dealer'. I pressed 1. The recording immediately started again giving the same two options and so I pressed 1 again...guess what...the recoding stared again...and so on. I tried pretending to be a dealer and pressed 2 and exactly the same thing happened on multiple occasions.
In short, it appears this one number provided by the company is not staffed.
Clearly this is unacceptable especially as I was trying to buy something!
I fear the time when I actually have to use their services due to a theft or other mishap... what then???
Not everything can be done online and Scorpion must provide a service where the public can SPEAK to someone.
April 22, 2026
Reply from Scorpion Track
We are very sorry to hear you experienced this, George. A phone system that loops without connecting you to a team member is completely unacceptable and we apologise sincerely. We will raise this with the relevant team to have it investigated. In the meantime, please email us at technical@scorpionauto.com with your reference FY26WZW and we will get you the help you need straight away. Customer Support - Scorpion Automotive
Easy to speak to Customer service and…
Easy to speak to Customer service and move forward with my new installation.
April 17, 2026
Reply from Scorpion Track
Easy to get started is the goal - thank you, Julie! Customer Support - Scorpion Automotive
Tracker set up
Everything handled superbly with all staff involved and kept me updated every step of the process.This is second time I have used them and would certainly recommend A++++
April 24, 2026
Reply from Scorpion Track
A second time - brilliant! Thank you so much for the continued trust and for recommending us. A++++ right back at you! Customer Support - Scorpion Automotive
A difficult introduction to the system
Difficulties with subscription to a non functioning tracker to considerable time to resolve at an amicable settlement . Eventually after 3 months the unit was replaced with new. Whilst the final application and installation was good getting there was very hard work requiring multiple calls and many emails. The system appears now to be functioning well and the installer was competent.
April 17, 2026
Reply from Scorpion Track
Thank you for seeing it through, Gaz. We are glad the replacement unit is working well and that the installer met the standard you deserved from the start. We are sorry it took three months and so much effort on your part to get there. If you ever need anything further, please do not hesitate to contact us at technical@scorpionauto.com with your reference YM22FOT. Customer Support - Scorpion Automotive
The fitter was great
The fitter was great. Very knowledgable. The tracker is in and working - good follow up from the sales team to set up my subscription
April 23, 2026
Reply from Scorpion Track
Knowledgeable fitter and a smooth setup - great to hear it all came together, Hazel. Thank you! Customer Support - Scorpion Automotive
Reply from Scorpion Track
Great to have you as a customer, Nuno - thank you for the review! Customer Support - Scorpion Automotive
Once the team confirmed the booking for…
Once the team confirmed the booking for fitment everything went well, but I had to chase a booking confirmation
April 23, 2026
Reply from Scorpion Track
Thank you, Paul. We are pleased the fitment itself went well. You should not have had to chase the confirmation and we are sorry for that extra step. We will feed this back so it does not keep happening. Customer Support - Scorpion Automotive
The tools are there when you need them
The tools are there when you need them. No sucker is taking my vehicle
April 16, 2026
Reply from Scorpion Track
Love the attitude, Paul - exactly the peace of mind we aim to provide! Thank you for the review. Customer Support - Scorpion Automotive
Would not recommend if YOU want to know where your car is.
The device was an insurance requirement but when the Privacy function was enabled on the app, intermittently and then permanently the location of my car became unavailable.
When support eventually responded, it was with a dismissive "yeah, this can happen in privacy mode but don't worry, we can still track your car" which I naturally questioned (this is like Microsoft's excuse of "oh, it's a feature"), and all went silent.
To be clear, this is like buying an oven and the display not working and being told "don't worry, your food will still be cooking". Really? How do I know it's cooking or cooked correctly?
{EDIT} This is not an answer below
a) Why does it work intermittently?
b) Privacy is meant to make it private from everyone else and NOT the owner.
March 27, 2026
Unprompted review
Reply from Scorpion Track
Thank you for your review.
Privacy Mode is designed to give you the flexibility to enable/disable location and journey logging. The tracker would still alert our 24/7 Monitoring Team should it detect suspicious activity.
If you would like to view the vehicle location or journey data, simply turn Privacy Mode off via the mobile app or web platform. Privacy Mode will remain disabled until you re-enable the feature.
If you would like to discuss further, please contact our Technical Support team - technical@scorpionauto.com.
Superb speed to install on a tight…
Superb speed to install on a tight timeline, system looks very good just on a 2 week road trip 1 day after collecting our vehicle, in the nicest way I hope we don’t hear from you😊
April 23, 2026
Reply from Scorpion Track
Ha - in the nicest possible way, we hope the same, Mark! Really glad we hit the tight timeline and that the system is looking good. Enjoy the road trip. Customer Support - Scorpion Automotive
Reply from Scorpion Track
Pleased to hear it, Tony - thank you! Glad the fitter did a great job for you. Customer Support - Scorpion Automotive
Reply from Scorpion Track
Thank you, David. Prompt and tidy is exactly how we like it - really appreciate you taking the time to leave a review. Customer Support - Scorpion Automotive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.