SCOTTeVEST Reviews 1,402

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the products for their quality, design, and functionality. Customers frequently highlight the exceptional customer service, noting the staff's attentiveness, helpfulness, and commitment to ensuring customer satisfaction. Many appreciate the personalized and understanding approach, with quick responses and smooth resolutions to any issues. However, some people were dissatisfied with the quality of certain items, reporting issues like damaged products, tears in fabric after minimal use, and poor overall construction. Additionally, some reviewers found the sizing inconsistent with guides, leading to ill-fitting garments, and expressed frustration with costly return policies and slow customer support in these instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, functionality, and... See more

Customer service

People report positive experiences with customer service, often describing it as incredible, outstanding, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, professionalism, and... See more

Order

Customers had ambiguous experiences with their orders, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more

Company replied

Rated 5 out of 5 stars

GREAT product, quality, functions, design and customer service! I started with the Chloe Jacket and now have several other ScotteVest products. We LOVE the way they help make travel as well as every d... See more

Company replied

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

I got a size too large (Men’s Lightest Travel Vest) and SCOTTeVEST got me the return info quickly and the process was hassle free. The actual delivery of my new vest was a bit slow, but I am very happ... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

I am changing my review as SCOTTeVEST customer service reached out and applied my discount code manually. THey were extremely responsive and quick to help show this 75 yr old where I missed seeing the code to add. Completely changed my impression of the company. Thank you SCOTTEVEST I will be shopping again soon

April 28, 2020
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hello Bonnie,

Thank you for your review.

Customer satisfaction is our number one priority. I'm glad you are 5-star pleased with our service.

If you will need help in the future, please let us know.

Many thanks,

SCOTTeVEST

Rated 5 out of 5 stars

Correcting an earlier review.

I submitted an earlier review saying I was unhappy with my purchase. I should have read the description of the pants provided by SCOTTeVEST more carefully as they tell about the rise of the pants. I complained in my earlier review that the waist rise was too short and would have known this before ordering the pants. Customer service was very gracious in helping me resolve my purchase.

April 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great products love all the pockets

April 7, 2020
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Daniel,

Thank you for your feedback!

Reading your feedback brightens up our day. I'm so happy that you love all the pockets.

If there is anything that I can help you with in the future, please let me know.

Sincerely,

Crizza
Pocket Expert

Rated 5 out of 5 stars

The shirts are great

The shirts are great. Comfortable fabric, the pockets are well designed, and it fits well.

All-in-all a great shirt.

April 7, 2020
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Jeremy,

Thank you for your review!

I'm glad you are 5-star pleased with our SCOTTeVEST shirt. I feel so happy knowing that it fits well with you.

If there is anything that I can help you with in the future, please let me know.

Best,

Crizza C.
SCOTTeVEST

Rated 5 out of 5 stars

I have been using the vests for 12…

I have been using the vests for 12 years. They are great and last like crazy. My only problem is that I keep growing out of them and have to buy more.

I think I have one of everything, over the years, and they are all exactly as advertised.

March 12, 2020
Unprompted review
Rated 5 out of 5 stars

2nd time ordering...order a size up!

2nd time ordering...the large jackets fit perfectly however I was not able to put anything in the jacket pockets. This time I ordered an extra large which is awesome. I'm able to use the pockets without it looking too bulky.

March 11, 2020
Unprompted review
Rated 5 out of 5 stars

I bought the Hidden Cargo pants

I bought the Hidden Cargo pants. The features are great and I can use them for work where professional attire is required. The service was outstanding. I had a question about my rewards account that I was able to get answered via chat. Simple!
The turn around time was very fast.
Thanks SCOTTe!!

March 9, 2020
Unprompted review
Rated 5 out of 5 stars

I love the Tech shirt

I love the Tech shirt - just ordered and received another since I wear them everyday as an "over shirt" - like a sweater or light jacket. After a couple years of all-day every-day wear - I wore one out (I have about 6). Please MAKE MORE COLORS! Burgundy and medium blue (not Navy - not "powder" sort of like the "Camp Shirt" blue) maybe a military type pea soup green would be a good start. And keep the XXXL sizes! All my friends in California see them and love them - my boss liked them and bought a vest too.

March 6, 2020
Unprompted review
Rated 5 out of 5 stars

I’m so impressed with this jacket!

I’m so impressed with this jacket! I had purchased a Joey Jacket and the fit and quality were just not there. I had already purchased a ScotteVest for my husband and decided to try it for me. Glad I did! Now if you could just make the standard jacket with a hood... 😁

March 1, 2020
Unprompted review
Rated 4 out of 5 stars

Size up

I usually wear small in most clothing. I’m glad I listened to the reviews and ordered a medium because it does run small. The jacket is heavier than I expected. Looking forward to trying it out on my next trip

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Madeline Cardigan

Bought this for my wife in ivory as it will go with anything..she said ..really comfy...I bought xl as large was sold out when I wanted but she’s very happy as now sleeve length perfect and looser so great for travel.

February 17, 2020
Unprompted review
Rated 5 out of 5 stars

Just the perfect all around jacket for…

Just the perfect all around jacket for cooler weather.

February 14, 2020
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi David,

Thank you for your review!

We are pleased to know you found Enforcer a perfect all-around jacket. It is always been a pleasure for us to know that our customers get their 100% satisfaction.

Feel free to reach out to us if you need anything.

Sincerely,

SCOTTeVEST

Rated 4 out of 5 stars

The Rhonda coat is perfect for the Fall and Spring

The Rhonda coat is perfect for the Fall and Spring! I'm looking forward to wearing it on my next trip to Scotland in April. I like all the pockets and find them very convenient instead of carrying around a bag. I bought this when it was on sale, and it was worth it!

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

I love the look

I love the look. I love the pockets.perfect fit. Customer service outstanding.

February 14, 2020
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi B Masny,

Thank you for the review. It warms our hearts to know that you find our product a perfect fit for you and that you love the look and the pockets. It is our top priority that you be satisfied.

If you have any questions in the future, you can contact us anytime.

Sincerely,
SCOTTeVEST

Rated 4 out of 5 stars

Good

Good, long jacket. A suggestion: maybe put tabs velcro to fasten the envelope pocket openings in the sleeves. Those could also be bigger. Only one side inside has double long pocket, the other side only has a short one. Would be nicer if both were long. Some of us have both a book and a computer pad to carry.
Basically: more pockets. Of course, it is hard to make clothes that, when filled, don't make a body look like the Michelin man. But please keep trying.
Thanks.

February 13, 2020
Unprompted review

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