I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more
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411 East 6th Street PO Box 1915, 83340, Ketchum, United States
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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My new clothing supplier as a photographer I need pockets and now own five pieces from SCOTTeVest and their customer service is excellent. You can trust these guys and you will love their clothes.

Reply from SCOTTeVEST
My main problems with the coat are the material, fit and cost. The material on the black jacket attracts all kinds of fuzz and lint, so it always looks dirty or unkempt with bits of lint or hair. The material is also much thinner than I expected. The fit is very boxy and large. The pockets don't seem to add much functionality. What I mean by this is the two main coat pockets have extra compartments inside them that I don't have much use for. All the other pockets require you to unzip and get inside the coat. Based on all of this, I would not recommend the jacket at all, especially for the cost.
--After writing this review, I was able to exchange my coat for one that meets my needs much better! Thank you for the help and willingness to make sure your customers are happy.

Reply from SCOTTeVEST
Scottvest, they are the worst company, they wont honor your returns or exchanges...dont do business with these crooks...
Jim Doolittle went above and beyond with his customer service skills. I'm very impressed with the speed and detail that was taken during this call.

Reply from SCOTTeVEST
Purchased two SCOTTeVEST's for my parents as a birthday gift. They travel a lot and love how easy it is to carry all their stuff through airport security.

Reply from SCOTTeVEST
The product is great but the delivery. Via USPS is very disappointing . My package has been sitting in the Indianapolis post office for 55 hours before starting on its final 30 miles of the trip.Thr tracking is great but the customer service commitment of USPS does not match Scottivest expectation.

Reply from SCOTTeVEST
I ordered three(3) ScotteVest items which didn't arrive. So, I contacted the ScotteVest Customer Service Dept. for assistance.
The ScotteVest Svc. Rep. asked me some questions to try and pinpoint what happened. He then contacted the Parcel Carrier Company who investigated, found the packages, & put them in my locker box (along w/my missing Amazon.com products).
This is "above-and-beyond-the-call-of-duty" customer service &
as long as ScotteVest remains in business, providing this type of 5-star quality service, I'll continue buying their clothing. In fact, I'm supplementing my current wardrobe, with as many ScotteVest articles of clothing that I can get! It's a joy and pleasure dealing with the ScotteVest company & team. GO SCOTTEVEST!

Reply from SCOTTeVEST
Allison was wonderful! She was very patient and helped me compare different items. I already own a vest, so I'm excited to try the jacket.

Reply from SCOTTeVEST
I received a SCOTTeVEST as a gift but it didn’t fit and it sat for a period in its original packaging. When I found it I figured I was not going to get an exchange. I sent an email to see if I could return it and was told I could, so I sent it out with my size and and in five days I had the new vest. GREAT SERVICE! THANKS!

Reply from SCOTTeVEST
Just received my ScotteVest hiking shorts (aka Hidden Cargo Shorts) and they are amazing. The fit is perfect and i love the many pockets that will come into major use for my long hikes. Thanks, Scott. I will be ordering long pants and a vest soon.

Reply from SCOTTeVEST
Being disabled in a wheelchair and with minimal use of my hands having all my gadgets, both for me and my service dog, easily at hand in my featherweight ScotteVest is simply put amazing. Thank you for coming up with your system to allow these jackets etc. to be able to carry so much yet still look good on you.

Reply from SCOTTeVEST
I bought 2 SCOTTeVEST Cotton Hoodies about 3 weeks ago. I returned one unopened as soon as it arrived as I had opened the 2nd one and found the hoodie to look very downscale, really only wearable at the gym. It is much less good looking in person than in the pictures. I kept and used the 2nd hoodie for a few weeks. Now, it is on its way to the donation center because it has a huge design flaw.
The flap inside the neck (designed to allow wires to be run inside the hoodie) doesn’t stay completely closed after just being put on and taken off, exposing velcro that was designed to keep the flap closed. When I am active (e.g., doing bench presses, chest flies, pull-ups, etc.) the velcro scrapes against my neck with each movement. This can be hard enough to break the skin, causing abrasions and slight bleeding.
I wrote the company and sent pictures. The response: "After reviewing the photos with our design team, we've determined that your hoodie is not defective. While the tab is designed to keep the velcro from scratching your skin, it's possible for the Velcro to be exposed during certain rigorous activities such as in the scenarios you described. Because your Hoodie is not defective and because it has been worn, we are unable to accept your item back for return"
I had previously bought and really liked the sport coat from SCOTTeVEST but after this experience of offering a poorly designed product and not standing behind it, I will never buy another SCOTTeVEST product.
This is not unusual when dealing with little companies selling over the web in my experience. About 1.5 years ago, I also bought a BauBax BOMBER Jacket and found similar issues. I used the jacket w/o the hood for the first month. When it became colder, I used the hood which is so big that it fell down over my forehead and the eye mask covered my eyes. If there was a drawstring, I could have tightened it, but there wasn't any such string.
I wrote the company and sent pictures. The response: "Thank you for providing feedback. My suggestion would be to fasten a piece of hook and loop tape to the inside of the hood and on the eye mask. The eye mask can stay fastened when not in use. Hook and loop "tape" would need to be hand sewn onto the hood and eyemask but it would work great for this issue. I have sent your feedback to our design team who are currently working on the new designs for our next generation jacket."
I was able to rig up some Velcro straps to keep the hood partially folded. But that makes the jacket look much worse. So, it is now a beater jacket.
So, after twice buying items over the web that looked great but turned out to have design flaws AND finding that both companies do not stand behind their products, I would never buy that way again. I will return to shopping at local stores where I can try on the items first! I would urge all consumers to be wary of small companies selling untested products over the web, and especially avoid SCOTTeVEST and BauBax.
The neck is tight but other than that it's a awesome pack jacket!

Reply from SCOTTeVEST
I found SCOTTeVEST years ago and everything I have purchased has been just awesome. I have vests, coats, fleece, Q-Zips, SJ QZips, Underwear, and I just ordered some Weekenders. i LOVE the Q-Zips for work. I get nothing but compliments and I high use WEAR them (restaurant business). I get my company logo put on them and they are my go to uniform 6 months out of the year when its cooler outside.
Customer Service is 100% all the time. Shipping is FASTER than anyone else around. You WILL NOT be disappointed.
To all the staff there- Keep up the awesome work at SCOTTeVEST!

Reply from SCOTTeVEST
Amazing product. But you know what? There are a lot of great products on the market. What separates SeV? The people. They're not just efficient, they are PERSONABLE. They genuinely WANT to help you find what's right for you. They're ready to help, and that's what makes a great product the BEST.

Reply from SCOTTeVEST
I was promised a tracking number in an email sent to me. I have received no tracking number. I got a confirmation on the website, but no email at all.

Reply from SCOTTeVEST
I bought mens size 44 pants. They fit terribly, extremely baggy. My husband looked like he was wearing a sheet. I couldn't find any place to leave a review. i guess if you return something they don't allow you to do a review so they will have only good reviews. Cost me $8 shipping both ways. If you buy in the store you don't need to pay to try something on. Buying online you are saving them costs of the storefront. Will never again buy online from a company that doesn't offer free returns. If the product is good you don't need to return it. Free returns shows they have a good product.

Reply from SCOTTeVEST
1. I think it would be a good idea to allow people to leave reviews on the SCOTTeVEST website directly. If they already can, then I guess I could not find it easily.
2. For Christmas I received a medium women's trench coat, which is supposed to fit a bust of 36-38. I am a 36 and it did not fit at all around the chest, and I am at the minimum of that range! It seemed to me that the seems were just all placed wrong. It was difficult to move my arms, the jacket felt like it was pushing down on my chest and was very uncomfortable. The buttons seemed oddly placed and did not make the jacket look flattering at all. In general, I thought the jacket was poorly designed. Love the idea of all of the pockets though!

Reply from SCOTTeVEST
First impression taking out of the bag and putting it on was that it felt like I had been wearing it for years. Super comfy. At 5'4 and a stocky build, the Large is perfect for me.
Tons of pockets and goodies like a lens cleaner (As a Photographer this will come in handy) and a Key Chain with a clasp.
I do CCW sometimes and my other coats never offered as much flexibility to carry, much less any.
So after one day, very impressed. It's like a Swiss Army Knife of Coats.

Reply from SCOTTeVEST
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