SCOTTeVEST Reviews 1,402

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the products for their quality, design, and functionality. Customers frequently highlight the exceptional customer service, noting the staff's attentiveness, helpfulness, and commitment to ensuring customer satisfaction. Many appreciate the personalized and understanding approach, with quick responses and smooth resolutions to any issues. However, some people were dissatisfied with the quality of certain items, reporting issues like damaged products, tears in fabric after minimal use, and poor overall construction. Additionally, some reviewers found the sizing inconsistent with guides, leading to ill-fitting garments, and expressed frustration with costly return policies and slow customer support in these instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, functionality, and... See more

Customer service

People report positive experiences with customer service, often describing it as incredible, outstanding, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, professionalism, and... See more

Order

Customers had ambiguous experiences with their orders, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more

Company replied

Rated 5 out of 5 stars

GREAT product, quality, functions, design and customer service! I started with the Chloe Jacket and now have several other ScotteVest products. We LOVE the way they help make travel as well as every d... See more

Company replied

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

I got a size too large (Men’s Lightest Travel Vest) and SCOTTeVEST got me the return info quickly and the process was hassle free. The actual delivery of my new vest was a bit slow, but I am very happ... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My new clothing supplier

My new clothing supplier as a photographer I need pockets and now own five pieces from SCOTTeVest and their customer service is excellent. You can trust these guys and you will love their clothes.

June 5, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Peter,

Thank you for taking the time and leaving a positive review. It feels wonderful to know that you like our service and love our clothes. We highly appreciate your review and glad to know that you have 5 SCOTTeVEST garments. I will make sure to pass your message to our customer service department. They work very hard to ensure 100% customer satisfaction and feedback like yours really keep them going! Thanks again

Rated 5 out of 5 stars

Great customer service, thank you for helping.

My main problems with the coat are the material, fit and cost. The material on the black jacket attracts all kinds of fuzz and lint, so it always looks dirty or unkempt with bits of lint or hair. The material is also much thinner than I expected. The fit is very boxy and large. The pockets don't seem to add much functionality. What I mean by this is the two main coat pockets have extra compartments inside them that I don't have much use for. All the other pockets require you to unzip and get inside the coat. Based on all of this, I would not recommend the jacket at all, especially for the cost.

--After writing this review, I was able to exchange my coat for one that meets my needs much better! Thank you for the help and willingness to make sure your customers are happy.

May 19, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hello Luke,

Thank you for taking the time and leaving us a review for SCOTTeVEST Jacket. We are extremely sorry that you did not like the Jacket quality and it did not fit you as expected. We use extra compartments inside pockets and zippers to keep valuables safe. To assist you better please reach out to us at 866-909-8378 or by email at sales@scottevest.com. Our pocket professionals are experts in sizing and we would be happy to discuss how we can resolve this issue with you.

Thank you!

Rated 1 out of 5 stars

Scottvest

Scottvest, they are the worst company, they wont honor your returns or exchanges...dont do business with these crooks...

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Jim Doolittle went above and beyond…

Jim Doolittle went above and beyond with his customer service skills. I'm very impressed with the speed and detail that was taken during this call.

May 7, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi David!

Thank you so much for taking the time to leave a review on our products & customer service. I will make sure to pass your message to Jim. They work very hard to ensure 100% customer satisfaction and feedback like yours really keeps them going! Thanks again and have a wonderful day!

Rated 5 out of 5 stars

My Parents Love SCOTTeVEST

Purchased two SCOTTeVEST's for my parents as a birthday gift. They travel a lot and love how easy it is to carry all their stuff through airport security.

May 7, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Brian!

Thank you so much for taking the time to leave a review on our products. We work very hard to please our customers and we love hearing how our hard work pays off. We are glad to know that your parents love our products and find it perfect for travelling. We very much appreciate your feedback!

Rated 4 out of 5 stars

The product is great but the delivery

The product is great but the delivery. Via USPS is very disappointing . My package has been sitting in the Indianapolis post office for 55 hours before starting on its final 30 miles of the trip.Thr tracking is great but the customer service commitment of USPS does not match Scottivest expectation.

April 13, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Caroli!

Thank you so much for taking the time to leave a review on our products & customer service. We are sorry for the delay in delivering your order. We will contact the USPS carrier regarding this and we assure you this wont happen again. We work very hard to ensure 100% customer satisfaction and feedback like yours really keeps them going! Thanks again and have a wonderful day!

Rated 5 out of 5 stars

I ordered three(3) ScotteVest items…

I ordered three(3) ScotteVest items which didn't arrive. So, I contacted the ScotteVest Customer Service Dept. for assistance.

The ScotteVest Svc. Rep. asked me some questions to try and pinpoint what happened. He then contacted the Parcel Carrier Company who investigated, found the packages, & put them in my locker box (along w/my missing Amazon.com products).

This is "above-and-beyond-the-call-of-duty" customer service &
as long as ScotteVest remains in business, providing this type of 5-star quality service, I'll continue buying their clothing. In fact, I'm supplementing my current wardrobe, with as many ScotteVest articles of clothing that I can get! It's a joy and pleasure dealing with the ScotteVest company & team. GO SCOTTEVEST!

April 2, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi CY,

Thank you so much for leaving such a nice review on our customer service! We work very hard to please our customers and we love hearing how our hard work pays off. We very much appreciate your feedback!

Rated 5 out of 5 stars

Allison was wonderful

Allison was wonderful! She was very patient and helped me compare different items. I already own a vest, so I'm excited to try the jacket.

March 28, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Barbara!

Thank you so much for taking the time to leave a review on our products & customer service. I will make sure to pass your message to Allison. They work very hard to ensure 100% customer satisfaction and feedback like yours really keeps them going! Thanks again and have a wonderful day!

Rated 5 out of 5 stars

I received a SCOTTeVEST as a gift but…

I received a SCOTTeVEST as a gift but it didn’t fit and it sat for a period in its original packaging. When I found it I figured I was not going to get an exchange. I sent an email to see if I could return it and was told I could, so I sent it out with my size and and in five days I had the new vest. GREAT SERVICE! THANKS!

March 22, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Dave,

Thank you so much for leaving such a nice review on our customer service! We work very hard to please our customers and we love hearing how our hard work pays off. We very much appreciate your feedback!

Rated 5 out of 5 stars

Excellent!

Just received my ScotteVest hiking shorts (aka Hidden Cargo Shorts) and they are amazing. The fit is perfect and i love the many pockets that will come into major use for my long hikes. Thanks, Scott. I will be ordering long pants and a vest soon.

March 15, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Stan!

We strive to make sure the customer experience is smooth & easy. We are so glad to have you as a customer! Thank you for leaving a review :)

Rated 5 out of 5 stars

Being disabled in a wheelchair and with…

Being disabled in a wheelchair and with minimal use of my hands having all my gadgets, both for me and my service dog, easily at hand in my featherweight ScotteVest is simply put amazing. Thank you for coming up with your system to allow these jackets etc. to be able to carry so much yet still look good on you.

March 9, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Julian, Thank you so much for leaving a review! We are happy to hear that your SCOTTeVEST was helpful :)

Rated 1 out of 5 stars

Poorly designed hoodie from a company that does not stand behind its product

I bought 2 SCOTTeVEST Cotton Hoodies about 3 weeks ago. I returned one unopened as soon as it arrived as I had opened the 2nd one and found the hoodie to look very downscale, really only wearable at the gym. It is much less good looking in person than in the pictures. I kept and used the 2nd hoodie for a few weeks. Now, it is on its way to the donation center because it has a huge design flaw.

The flap inside the neck (designed to allow wires to be run inside the hoodie) doesn’t stay completely closed after just being put on and taken off, exposing velcro that was designed to keep the flap closed. When I am active (e.g., doing bench presses, chest flies, pull-ups, etc.) the velcro scrapes against my neck with each movement. This can be hard enough to break the skin, causing abrasions and slight bleeding.

I wrote the company and sent pictures. The response: "After reviewing the photos with our design team, we've determined that your hoodie is not defective. While the tab is designed to keep the velcro from scratching your skin, it's possible for the Velcro to be exposed during certain rigorous activities such as in the scenarios you described. Because your Hoodie is not defective and because it has been worn, we are unable to accept your item back for return"

I had previously bought and really liked the sport coat from SCOTTeVEST but after this experience of offering a poorly designed product and not standing behind it, I will never buy another SCOTTeVEST product.

This is not unusual when dealing with little companies selling over the web in my experience. About 1.5 years ago, I also bought a BauBax BOMBER Jacket and found similar issues. I used the jacket w/o the hood for the first month. When it became colder, I used the hood which is so big that it fell down over my forehead and the eye mask covered my eyes. If there was a drawstring, I could have tightened it, but there wasn't any such string.

I wrote the company and sent pictures. The response: "Thank you for providing feedback. My suggestion would be to fasten a piece of hook and loop tape to the inside of the hood and on the eye mask. The eye mask can stay fastened when not in use. Hook and loop "tape" would need to be hand sewn onto the hood and eyemask but it would work great for this issue. I have sent your feedback to our design team who are currently working on the new designs for our next generation jacket."

I was able to rig up some Velcro straps to keep the hood partially folded. But that makes the jacket look much worse. So, it is now a beater jacket.

So, after twice buying items over the web that looked great but turned out to have design flaws AND finding that both companies do not stand behind their products, I would never buy that way again. I will return to shopping at local stores where I can try on the items first! I would urge all consumers to be wary of small companies selling untested products over the web, and especially avoid SCOTTeVEST and BauBax.

March 9, 2019
Unprompted review
Rated 5 out of 5 stars

The neck is tight but other than that…

The neck is tight but other than that it's a awesome pack jacket!

March 6, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Jason!

We strive to make sure the customer experience is smooth & easy. We are so glad to have you as a customer! Thank you for leaving a review :)

Rated 5 out of 5 stars

I found SCOTTeVEST years ago and…

I found SCOTTeVEST years ago and everything I have purchased has been just awesome. I have vests, coats, fleece, Q-Zips, SJ QZips, Underwear, and I just ordered some Weekenders. i LOVE the Q-Zips for work. I get nothing but compliments and I high use WEAR them (restaurant business). I get my company logo put on them and they are my go to uniform 6 months out of the year when its cooler outside.

Customer Service is 100% all the time. Shipping is FASTER than anyone else around. You WILL NOT be disappointed.

To all the staff there- Keep up the awesome work at SCOTTeVEST!

February 1, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Scott!

Thank you so much for taking the time to leave a review on our products & customer service. I will make sure to pass along your message to our team. They work very hard to ensure 100% customer satisfaction and feedback like yours really keeps them going! Thanks again and have a wonderful day!

Rated 5 out of 5 stars

Customer Service and Excellent Product

Amazing product. But you know what? There are a lot of great products on the market. What separates SeV? The people. They're not just efficient, they are PERSONABLE. They genuinely WANT to help you find what's right for you. They're ready to help, and that's what makes a great product the BEST.

January 26, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Victoria,

Thank you so much for leaving a review!

I will be sure to pass on your message to our customer service team. They work very hard to assure our customers have a smooth shopping experience and feedback like yours is much appreciated. Thanks again and have a wonderful day!

Rated 3 out of 5 stars

I was promised a tracking number in an…

I was promised a tracking number in an email sent to me. I have received no tracking number. I got a confirmation on the website, but no email at all.

January 24, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hello Richard,

I am very sorry to hear that you were not sent your tracking number.

I see that you ordered on January 21st, your order was shipped that very same day and arrived 3 days later on the 24th. We are sending over your tracking number right now.

Again, I apologize for any inconvenience. If you ever have any questions about your order, please feel free to reach out to us. One of our pocket professionals would be more than happy to assist you!

Rated 1 out of 5 stars

Rip off

I bought mens size 44 pants. They fit terribly, extremely baggy. My husband looked like he was wearing a sheet. I couldn't find any place to leave a review. i guess if you return something they don't allow you to do a review so they will have only good reviews. Cost me $8 shipping both ways. If you buy in the store you don't need to pay to try something on. Buying online you are saving them costs of the storefront. Will never again buy online from a company that doesn't offer free returns. If the product is good you don't need to return it. Free returns shows they have a good product.

January 23, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hello Doe Doe,

Thank you for leaving a review. The vast majority of our customers say that our products run true to size. The size 44 pants should fit a waist of 44-45.5.

We would be happy to discuss an exchange or return for you. We are still a small company. We would love to offer free returns but we just aren't quite there yet. We do offer free shipping on orders over $200 and we also ship exchanges for free.

However, if your husbands waist is 44" and the size 44 was way too big, that does seem very unusual. Please reach out to us at 866-909-8378 or at sales@scottevest.com. We would be more than happy to discuss how we can best resolve this issue.

Thank you!

Rated 1 out of 5 stars

Does not fit as advertised

1. I think it would be a good idea to allow people to leave reviews on the SCOTTeVEST website directly. If they already can, then I guess I could not find it easily.
2. For Christmas I received a medium women's trench coat, which is supposed to fit a bust of 36-38. I am a 36 and it did not fit at all around the chest, and I am at the minimum of that range! It seemed to me that the seems were just all placed wrong. It was difficult to move my arms, the jacket felt like it was pushing down on my chest and was very uncomfortable. The buttons seemed oddly placed and did not make the jacket look flattering at all. In general, I thought the jacket was poorly designed. Love the idea of all of the pockets though!

January 21, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hello Elektra,

I am so sorry to hear that the sizing of the Women's Trench Coat did not work out for you.

Would you be interested in exchanging for a larger size or perhaps a different product? Our pocket professionals are experts in sizing and we would be happy to discuss how we can resolve this issue with you.

Please reach out to us at 866-909-8378 or by email at sales@scottevest.com

Thank you!

Rated 5 out of 5 stars

NICE!!!!!

First impression taking out of the bag and putting it on was that it felt like I had been wearing it for years. Super comfy. At 5'4 and a stocky build, the Large is perfect for me.
Tons of pockets and goodies like a lens cleaner (As a Photographer this will come in handy) and a Key Chain with a clasp.
I do CCW sometimes and my other coats never offered as much flexibility to carry, much less any.
So after one day, very impressed. It's like a Swiss Army Knife of Coats.

January 17, 2019
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Tim,

Thank you so much for leaving a review! We are thrilled to hear how well your SCOTTeVEST is working out for you. We love your comment that it is like the "Swiss Army Knife of Coats"! We agree! Thanks again, Tim. We really appreciate your feedback.

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