SCOTTeVEST Reviews 1,402

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the products for their quality, design, and functionality. Customers frequently highlight the exceptional customer service, noting the staff's attentiveness, helpfulness, and commitment to ensuring customer satisfaction. Many appreciate the personalized and understanding approach, with quick responses and smooth resolutions to any issues. However, some people were dissatisfied with the quality of certain items, reporting issues like damaged products, tears in fabric after minimal use, and poor overall construction. Additionally, some reviewers found the sizing inconsistent with guides, leading to ill-fitting garments, and expressed frustration with costly return policies and slow customer support in these instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, functionality, and... See more

Customer service

People report positive experiences with customer service, often describing it as incredible, outstanding, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, professionalism, and... See more

Order

Customers had ambiguous experiences with their orders, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more

Company replied

Rated 5 out of 5 stars

GREAT product, quality, functions, design and customer service! I started with the Chloe Jacket and now have several other ScotteVest products. We LOVE the way they help make travel as well as every d... See more

Company replied

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

I got a size too large (Men’s Lightest Travel Vest) and SCOTTeVEST got me the return info quickly and the process was hassle free. The actual delivery of my new vest was a bit slow, but I am very happ... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I recently purchased the Penny coat

I recently purchased the Penny coat. It is nice enough to wear anywhere but it would be far more practical and functional if there was a zipper on the bottom of the coat. The coat buckles and pushes up toward my chin when I am sitting. The only way to sit really comfortably is to open the coat. Aside from that one design flaw, it is really well made, substantial, and very flattering.

December 30, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Judy,

Thank you for your review on the Penny Coat. We love customer suggestions. We take your feedback very seriously and it plays a huge role in our design process. We very much appreciate you taking the time to let us know your experience with our product. Anytime you have questions about our products, please feel free to reach out. Our very knowledgeable pocket-professionals are always standing by to assist you. Have a wonderful day!

Rated 1 out of 5 stars

I PUT IN THE CODE HAPPY2019 - BAD EXPERIENCE

I PUT IN THE CODE HAPPY2019, AND I GOT CHARGED FULL PRICE! I WILL REPORT THE TRANSACTION TO VISA!

821322

December 28, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hey Samuel. That can happen if you don't click APPLY next to the coupon code space. Good news - I found your order and am applying the code now. You will see a corrected total on your statement in the next few business days.

Rated 5 out of 5 stars

Shopping experience online was a lot of…

Shopping experience online was a lot of fun especially watching the YouTube videos and reading the reviews was very helpful

December 20, 2018
Unprompted review
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Reply from SCOTTeVEST

Hi Stacy, Thank you so much for leaving a review! We are thrilled to hear that your shopping experience on our website went so smoothly. Hope you having a wonderful holiday season!

Rated 5 out of 5 stars

SCOTTeVEST was easy

SCOTTeVEST was easy, convient, but most importantly, just what I wanted and in a difficult size to find on the rack.

Thank you so much

December 3, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Brad!

We strive to make sure the customer experience is smooth & easy. We are so glad to have you as a customer! Thank you for leaving a review :)

Rated 5 out of 5 stars

Superb Jacket AND Customer Service

By far, my Revolution Plus is my favorite winter jacket and customer service came through for me when I lost the zip off hood. I called Scottevest intending to purchase a replacement hood since it was completely my fault in losing it. Ethan mailed me a complimentary replacement in two days. Even shipping was free. I am once again ready for a harsh New England winter. Thank Ethan and happy holidays to you as well.

December 3, 2018
Unprompted review
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Reply from SCOTTeVEST

Hi Dan!

Thank you for your review on our customer service! We are so glad we were able to get you a replacement hood. Ethan is the best! Happy holidays!

Rated 1 out of 5 stars

My first purchase and it has been in…

My first purchase and it has been in transit. The first deliver date was 11.26 then 11.27 now it is 11.30 and USPS only says "transit to next facility". not a good experience.

Finally received my vest. Not satisfied with shipping. However the vest it self is what I wanted. I order a XL Tall ant it fits as expected . My next purchase will have to ship UPS Not USMail.

December 1, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hey there Terrell. I can see Maggie has been in-contact regarding an inquiry with USPS, and we've reshipped your original. I hope that helps!

Rated 5 out of 5 stars

The EPITOME of customer service

From a card player point of view ScotteVest is all ACES!! I am 63 years old so I have dealt with many companies during my life. ScotteVest is the only one where EVERYONE on the customer service team is EXCELLENT!!! Every other business in which I've had interaction has 1 or more members of their customer service team who quite frankly DON'T KNOW WHAT THEY ARE DOING! I can honestly say that every customer service rep at ScotteVest is EXCELLENT!!!!!

November 30, 2018
Unprompted review
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Reply from SCOTTeVEST

Hi Frank,

Thank you so much for leaving such a nice review on our customer service! We work very hard to please our customers and we love hearing how our hard work pays off. We very much appreciate your feedback!

Rated 5 out of 5 stars

This company exemplifies outstanding…

This company exemplifies outstanding company service, particularly dealing with Sarah and Maggie. They were beyond helpful and cordial!

November 28, 2018
Unprompted review
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Reply from SCOTTeVEST

HI Tony,

We love Sarah & Maggie! We will make sure they get your message :) Thanks so much for leaving a review on our customer service.

Rated 5 out of 5 stars

I just placed an order for 3 shirts

I just placed an order for 3 shirts. I typed in the code CYBER18 for my 30% off, it said discount would be taken off at checkout. I checked out you gave me a conformation code I looked at my email information and you charged me full price and did not give me the 30% off. Contact me to give me my discount or give me a refund. Thank you Kimberly

The next day a very nice young lady called me fixed my order to include my discount! Thank you very much your customer service is great!

November 23, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Kimberly, we would be happy to retroactively apply the promo code for you. Please reach out to one of our pocket professionals at 866-909-8378 or email us at sales@scottevest.com with your Order #. Our pocket professionals are extremely friendly and knowledgable and would be glad to help. Hopefully they can help change your mind about our service and get that 1-star up to a 5!

Rated 4 out of 5 stars

Good info

Good info; easy access to info

November 20, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Clara, glad you were able to easily access the info your needed! Thanks for leaving a review.

Rated 5 out of 5 stars

Love the Ladies 23 pocket jacket/vest

I bought the Ladies jacket, 23 pockets in Red. The sizing chart worked for me. I'm a size L due to having above normal girls - 38D but Medium from waist down, 5'4" 145 lbs. Bought a L and glad I did. It fits very well with pockets loaded. I wore it on a train ride to the Grand Canyon (live in Phoenix) and was hands free the entire trip/hike. It was wonderful! Found a little trick with the water bottle - put the top in and up to the top of the pocket then the bottom will go in easily. Since my purchase I've purchased the same for a friend and the mens 101 vest. These are the best if you carry anything from little to lots!

November 18, 2018
Unprompted review
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Reply from SCOTTeVEST

Hi Victoria!

Thank you so much for leaving such a detailed review of your SCOTTeVEST Jacket! We are thrilled to hear how well it worked for you during your trip to the Grand Canyon. We hope it will continue to serve you well during all of your future travels. Thanks again!

Rated 5 out of 5 stars

Called requesting info

Called requesting info, they were polite and professional. Order came as expected.

November 13, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Luis! Thank you for leaving a review on our customer service. Our pocket professionals are super knowledgeable and always here to help. Feel free to reach out with any questions you may have in the future!

Rated 4 out of 5 stars

Love my hoodie

Love my hoodie. The only negative I had was the velcro above the tag. It is made to help route earbuds out of the way. That velcro continuously rubbed on the back of my neck making it very uncomfortable. I tried repeatedly to reposition that velcro to no avail. I sewed down the portion above the tag so that the velcro was no longer exposed. I can still thread my earbuds through and it no longer rubs on my neck.
I highly recommend this hoodie and would recommend it to everyone. I am hoping that they will resolve this problem on future editions of this hoodie.

November 10, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Linda, We very much appreciate you taking the time to leave feedback on your Hoodie! We are glad to hear that you found a resolution to the issues you were experiencing with the velcro. We have made a note of it and will definitely let our design team know! Thanks again for leaving a review :)

Rated 5 out of 5 stars

Best jacket for travel security

Best jacket for travel security, style, comfort, cozy material, various temperatures. I ordered a second one while I was on vacation in another color

November 9, 2018
Unprompted review
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Reply from SCOTTeVEST

Hi Ginica,

Thanks for your review. We are so happy to hear that you are enjoying your SCOTTeVEST!

Rated 5 out of 5 stars

The mark of a great business...

The mark of a great business is NOT whether they run into issues and have customers who have a problem - instead it is having a CEO or a President who is WILLING and ABLE to step in and "make it right" - that is EXACTLY what scottevest has in their President. He took a situation that was being (badly) mishandled by a customer service rep and FIXED it. THAT is the mark of a GREAT company - that also happens to have great product!

November 1, 2018
Unprompted review
Rated 5 out of 5 stars

Time to retire the 2011 Travel Vest...

Just bought a new Travel Vest as the one I bought in 2011 has finally been retired. It lasted over 200k airline miles, three continents, one tropical island and years of abuse aboard a small sailboat with no stains, tears or wear other than the various small holes caused by careless cigar ash and a blown-out zipper (my fault). I now use it under my safety harness while sailing (pockets are a good thing).

October 28, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi JB, Thank you so much for taking the time to leave a review. We very much appreciate your feedback. Sounds like you have really put your SCOTTeVEST to good use. That's what we like to hear!

Rated 1 out of 5 stars

Incredibly poor quality

Incredibly poor quality! Overpriced. $95 for a vest that wasn’t much better than something you would buy at Kohl’s for $24.99. Took forever to arrive.

October 18, 2018
Unprompted review
Rated 3 out of 5 stars

Got a revolution jacket

Got a revolution jacket. Very nice , but the hip pockets are much too small for my hand to go in and out quickly. The zippers then scrape your hands.
If I put something in the pocket and grab it with a slightly closed fist, I then can't remove my hand. Very strange. I've never had a jacket with such small pocket openings.

October 17, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Charles,

Thank you for taking the time to leave a review on your Revolution Jacket. We are very sorry to hear that the pockets were too small! We have definitely made a note of your feedback. We appreciate it! Please know that if you are ever unsatisfied with one of our products, you can return it within 30 days for an exchange or full refund as long as it is still in new/unused condition :)

Rated 5 out of 5 stars

Excellent service and products

I have received an excellent service from Scottevest, specially from Maggie that was very friendly and attentive to me at all times.

Most of the Scottevest clothes allow you to carry all kinds of devices in a way orderly without having to wear a bag where sometimes can be difficult to find things. And they are also of great quality, water and wind resistant.

Very happy with the products and the service received!

October 8, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Blas, Thanks for leaving a review on our customer service! We think Maggie is great and we are glad you agree :) Have a wonderful day!

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