SCOTTeVEST Reviews 1,402

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the products for their quality, design, and functionality. Customers frequently highlight the exceptional customer service, noting the staff's attentiveness, helpfulness, and commitment to ensuring customer satisfaction. Many appreciate the personalized and understanding approach, with quick responses and smooth resolutions to any issues. However, some people were dissatisfied with the quality of certain items, reporting issues like damaged products, tears in fabric after minimal use, and poor overall construction. Additionally, some reviewers found the sizing inconsistent with guides, leading to ill-fitting garments, and expressed frustration with costly return policies and slow customer support in these instances.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, functionality, and... See more

Customer service

People report positive experiences with customer service, often describing it as incredible, outstanding, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, professionalism, and... See more

Order

Customers had ambiguous experiences with their orders, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more

Company replied

Rated 5 out of 5 stars

GREAT product, quality, functions, design and customer service! I started with the Chloe Jacket and now have several other ScotteVest products. We LOVE the way they help make travel as well as every d... See more

Company replied

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

I got a size too large (Men’s Lightest Travel Vest) and SCOTTeVEST got me the return info quickly and the process was hassle free. The actual delivery of my new vest was a bit slow, but I am very happ... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product and great customer service

My husband and I each got a vest for travel to Africa and they are great. I could organize my daily needs on safari in the many pockets and not need to carry anything else. Plus it was just the right amount of windbreak and warmth. When I had zipper problems over a year later, they pleasantly and immediately placed my vest. A great product with superb customer service!

September 30, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Hi Carlisle! Thank you so much for taking the time to leave a review on our customer service. We greatly appreciate the feedback. Your African Safari sounds incredible!

Rated 5 out of 5 stars

The BEST!

The nicest, completely self motivated to help, most responsive customer service I've experienced. EVERYone has always been great...Kelsey surpassed even that!!

September 24, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Thank you for your review of our customer service. We think Kelsey is awesome as well, we are glad you agree!

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. I just called in with an issue ordering online, and their customer service is stellar. Jim D. helped me get the discount that the website was having issues with, and he was very professional and friendly. I obviously haven't received my hoodie yet, but if their product quality is on the same level as their customer service, I'm going to love it.

September 10, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Kurt, Thanks so much for your kind words! I will let Jim know that you appreciated his help. I hope you love your SCOTTeVEST Hoodie!

Rated 5 out of 5 stars

Very helpful :)

My jacket arrived without the keychain clip in the pocket - when I emailed to ask about that, both the reply time and the actual mailing of the clip was quick, and Sarah sent me two of them just in case I ever needed another. Thank you! :)

September 8, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Kathryn, Thanks for your review! We are so happy that Sarah was able to get your issue resolved in a quick and professional manner.

Rated 5 out of 5 stars

Ethan was a super support person in your Chat Room!

Ethan was a super support person in your Chat room. He was extremely helpful while being both thorough and funny! I needed to exchange an item, and all steps needed for this transaction were handled quickly and with ease. Thanks for a great online experience.

September 7, 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Irene, Thanks for your review! Ethan is a rockstar on LiveChat, we are glad you agree!

Rated 5 out of 5 stars

I had a great customer service…

I had a great customer service experience with Sarah.
It really makes all the difference to feel that one is interacting with a "real person" and someone who is really prepared to listen to one's questions and specific requirements.
I am a Brit army veteran now trying to raise a bit of money for charity through my art work, and now living in Taiwan. So this is quite an expensive purchase for me and I don't want to order the wrong product.
Sarah patiently listened to my questions and nothing seemed too much trouble for her.
Thanks so much.
Fantastic!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

I spoke with Jim

I spoke with Jim. He was very helpful, answered all my questions, and got me the vest perfect for my needs. Thanks you Jim. Thank you ScotteVest!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great

Great Service! I ordered a vest, which I loved, but it was tight so I returned it with no problem at all. Was helped by a very courteous and responsive support person who was wonderful. Keep up the great work!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

We had a problem that Scottevest…

We had a problem that Scottevest addressed immediately with kind concern and good cheer! We’ve met a company with the same values as our own - putting customers’ needs first! Thank you Maggie and Jim!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great Customer Service + a Great Company Culture!

I chose to purchase a SCOTTeVEST for an upcoming trip; my back and I are over it! I suspect I may end up living in this and am probably on my way to finally practical, well conceived line.

When I called to make an inquiry, I had the good fortune to speak with Maggie. She was simply great. Interaction with what is not always Customer Service is not what transpired. Extremely clear and articulate communication did.

I discovered this business takes care of its employees and their pets. Take your pooch to work and on occasion send a woman on the other end of your adorable and one that is breed common to us, a great photo of Spencer and Penny. It gets better. They even have onsite Chiropractic for those who need it or want it for being in even the best of seats. I get it. This could never happen in my profession or where it was practiced. It is just a bit more uplifting to know that PEOPLE are valued within the company in a very fierce market where that could easily be humane. Human beings designing for people also treat them well as consumers and there is value across the spectrum of an online purchase experience that is a win-win in this interface. Thanks! Truly a kind experience.

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Special thanks to your Customer Service…

Special thanks to your Customer Service Rep, Sarah! Seldom do I have an opportunity to be greeted by such a professional when I order items over the phone. Her cheery personality was a real treat compared to most of the "bots" I speak to or the individuals located in other parts of the world. Your products are great, the pockets really make the clothing a success.
Good bye backpack hello " ScotteVest !!!!
Thanks again!

September 7, 2018
Unprompted review
Rated 5 out of 5 stars

Scottevest is the best

Scottevest is the best! It strikes me as a fantastic company with really solid taste in the character and personality of the people they hire as employees.

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

Ethan K

Ethan K. provided excellent service! He exuded professionalism and the utmost respect for me throughout the entirety of our conversation. It’s an easy 5/5 stars!!

Thanks!

September 6, 2018
Unprompted review
Rated 5 out of 5 stars

LONG LIVE SCOTTEVEST

I bought a few Scottevest products out of curiosity because of the fact that as a human in today’s world I carry around a whole bunch of stuff. From multiple cell phones all the way to small items such as a pack of gum or a tube of chapstick. It becomes too much to put in one pocket and I don’t always have a backpack. I saw a scottevest add and couldn’t help but explore the wonderful idea of super secret pocket storage over my entire body. I received my package very quickly in the mail and instantly my life was changed. The shorts I own have the deepest pockets along with a few sneaky pockets here and there. The best part is my pockets never look full and bulky but boy oh boy do I stuff those bad boys with my belongings. I couldn’t be happier with the products I own now and I will without a doubt be stuffing my closet and dresser with more scottevest clothing from now until the day I die. Scottevest has earned itself a lifelong customer and a walking advertisement for the ever continuous conveniences your products have to offer. Long live scottevest!! I will chant it from the mountain tops.

September 6, 2018
Unprompted review

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