Very easy to add funds and withdraw funds. You always know how much more you can add to your ISA. The only gripes I have are the changes they made so we can’t compare performance using graphs, and I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use ISA investment platform Even better if I could easily see how each fund they offer was performing
Company replied
We set up this account for my son and only my husband has access to view the account in full, but it’s super easy for other family members to make contributions too. You just send them a link, they re... See more
Company replied
Useful little app to keep track of your savings. When I have had to contact SF to sort out administration on my Bond they called back promptly and I was able to sort things out with a real human being... See more
Company replied
Company details
Written by the company
Scottish Friendly is one of the UK’s leading financial mutuals and we’ve been around since 1862. Being a mutual organisation means that we’re owned by our members, not shareholders, so all the profit we make is used for the benefit of our members. Scottish Friendly believes investments should be for everyone. We aim to offer affordable investments and protection plans, to be fair on cost and to offer a quality, secure and trustworthy experience however you deal with us.
Contact info
16 Blythswood Square, G2 4HJ, Glasgow, United Kingdom
- 0333 323 5433
- contactus@scottishfriendly.co.uk
- scottishfriendly.co.uk
3.7
Average
3K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly customer service
Very friendly customer service, very patient and understanding overall a very delightful experience.
June 20, 2025
Unprompted review
Reply from Scottish Friendly
Hi Samuel, thank you for taking the time to leave a review.
Kind regards
Kevin
I needed help reinstating a savings…
I needed help reinstating a savings plan. The advisor was very patient and helpful which was much appreciated.
June 9, 2025
Unprompted review
Reply from Scottish Friendly
Dear Helen, thank you for your review. Kind regards, Scottish Friendly
Used Scottish friendly in the past for…
Used Scottish friendly in the past for accounts and never disappointed. The service is brilliant and so is the return on the accounts highly recommend
June 1, 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review.
Great customer service
Just set up a couple of child ISAs - had some issues and received the most efficient and patient customer service experience from Anna. Very appreciative given my mistakes.
June 17, 2025
Unprompted review
Reply from Scottish Friendly
Dear Davina, thank you for your 5 str review. Kind regards, Scottish Friendly.
If there was a negative value I would…
If there was a negative value I would give it. I have been trying to cash in a small pension for 6 MONTHS! I have be totally honest about my personal situation and about how much anxiety their time wasting is causing me. Today I sent an email to Steven McGee their CEO.
Yesterday I was promised my money would be will me by end of business yesterday or by this morning. NOTHING!!!!!!
June 17, 2025
Unprompted review
Reply from Scottish Friendly
Dear Jane, thank you for your review. We are sorry to hear that you have not had a positive experience. Someone is currently looking into your complaint and they will be in contact soon with you. Kind regards Scottish Friendly
Smooth process
The whole process of creating an account and starting to invest was smooth. It would have been nice to know where specifically the Climate Leaders Fund invests.
June 16, 2025
Unprompted review
Reply from Scottish Friendly
Dear Shakti, thank you for you review. Best wishes, Scottish Friendly.
Easy access to set up on line which I…
Easy access to set up on line which I appreciated as I find online set ups very frustrating this was easy
June 16, 2025
Unprompted review
Reply from Scottish Friendly
Dear Mary, Thank you for your 5 star review. Kind regards, Scottish Friendly
I completed my application on line
I completed my application on line , i found it very easy to complete and received my documents within a few days.
June 6, 2025
Unprompted review
Reply from Scottish Friendly
Dear Michael, thank you for your 5 star review. Best wishes, Scottish Friendly
NIGHTMARE PART 3
If I COULD GIVE - STARS IT WOULDN'T BE ENOUGH.
IM NOT GOING TO REPEAT MY 2 PREVIOUS POSTS.
BUT IN A NUTSHELL .........
THIS ALL STARTED 28TH APRIL
TODAY IS 13TH JUNE , STILL NO PENSION PAID TO ME , INVESTIGATION STILL ON GOING , ALMOST 7 WEEKS THEY HAVE HELD MY MONEY SINCE I REQUESTED TO CASH IN .
HAVE NOW GONE TO THE TOP (STEPHEN McGEE ) THE CEO OF SCOTTISH FRIENDLY . HE NEEDS TO KNOW HOW HIS CUSTOMERS ARE BEING TREATED & STOP IT HAPPENING TO ANY OTHER PENSIONERS.
ALSO DO NOT TAKE ANY NOTICE OF THE GENERIC REPLIES TO ANY OF THE POSTS FROM THE COMPANY , ITS NEGATIVE ACTION .
April 25, 2025
Unprompted review
Reply from Scottish Friendly
Dear Stephanie, we are sorry to hear you have not had a great experience with Scottish Friendly. We have looked into the above complaint and we've been informed that our complaints team have been in contact with you today. We hope this issue has been resolved. kind regards Scottish Friendly.
Been with scottish friendly a while now…
Been with scottish friendly a while now very good and enjoy saving fo my hols each year thanks
June 11, 2025
Unprompted review
Reply from Scottish Friendly
Thank you Austin for your 5 star review. Kind regards Scottish Friendly
Scott Gilmore …
Scott Gilmore offered exceptional customer service and support in dealing with my son’s CTF . After over a month of email communications and misunderstanding, Scott offered incomparable service clearing up identification mishaps and effectively and efficiently resolved issues and was able to assist us. Very friendly and professional. Definitely a team asset. Thank you Scott.
June 9, 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review, we will pass this onto Scott. Best wishes, Scottish Friendly.
AVIOS points never received
Bought isa through avios from this company last October and like most other people who did the same, never got the avios points.
October 10, 2024
Unprompted review
Reply from Scottish Friendly
Dear Bev, we are sorry to hear this. We have someone currently looking into this for you, in order to connect you with the correct case may we ask that you send an email to contactus@scottishfriendly.co.uk with the following details full name, policy number, postal address and date of birth and please mention that this is in connection to your Trustpilot review. Kind regards Scottish Friendly.
Too many problems trying to login to…
Too many problems trying to login to view my account when I request a password reset i get a sorry there's been an issue please contact customer service. Far too much stress caused by using this company on more than 4 occasions
June 5, 2025
Unprompted review
Reply from Scottish Friendly
Dear Darren, we are sorry to hear that you have encountered an issue with our website, and we have forwarded this on to the relevant department. May we ask that you send an email to contactus@scottishfriendly.co.uk with the following details full name, policy number, postal address and date of birth if you wish to discuss this further. Kind regards Scottish Friendly.
You where so helpful and patience with…
You where so helpful and patience with us
June 4, 2025
Unprompted review
Reply from Scottish Friendly
Thank you Emma for your 5 star review.
Scott at Scottish V Helpful
Scott at Scottish (!) Friendly helped me get back in to my locked account and merge my other account so I can find them in one portal. Very helpful and friendly, thank you!
June 3, 2025
Unprompted review
Reply from Scottish Friendly
Thank you for your 5 star review, we will pass this onto Scott. Kind regards Scottish Friendly
Really user friendly app with lots of…
Really user friendly app with lots of information on your investment
June 1, 2025
Unprompted review
Reply from Scottish Friendly
Dear Paul, thank you for your kind review. Best wishes, Scottish Friendly.
Scottish Friendly are my new No 1 investment choice
Scottish Friendly are always very responsive and accurate with your ISA despite my frequent chopping and changing of payment dates and monthly amounts highly efficient and highly recommended
May 30, 2025
Unprompted review
Reply from Scottish Friendly
Dear Richard, thank you taking the time to leave a review. Kind regards, Scottish Friendly
It’s very new easy to invest and know my…
It’s very easy to invest and know my investments are secure..
May 29, 2025
Unprompted review
Reply from Scottish Friendly
Dear Ray, thank you for the kind review. Best wishes, Scottish Friendly
Totally incompetent company who use…
Totally incompetent company who use delay tactics time and time again.
Small pot pension withdrawal should be a simple task but not with Scottish friendly who will complicate forms, keep you in the dark on timelines, never respond to emails and call representatives are clueless.
Im writing this review in the hope that someone from them will get in touch with me as I have exhausted all other possibilities.
All you get is we are busy right now. That should never be used as an excuse for poor service, that is your business and you are probably only so busy with people wanting to move monies from you.
If I could be arsed I would switch my childs trust fund from them to another company but judging on others reviews that would only be another headache.
I want my money please, sort it out.
Ad on 02/06/2025
I started this pension withdrawal journey on 1st of April, received forms via email 8th April, filled in and returned forms 9th April and told it would take 10-15 days.
Last and only contact issued by Scottish friendly was 22nd May despite my multiple emails to them.
Phoned today 2nd June to be told it would take up to another 20 working days.
It's really bad service and I would advise anyone to look elsewhere.
May 29, 2025
Unprompted review
Reply from Scottish Friendly
Dear Nick, we are sorry to hear that you have not had a good experience. May we ask that you send an email to contactus@scottishfriendly.co.uk with your full name, postal address, date of birth, policy number and if you also mention this is in relation to your Trustpilot post we will have someone look into this for you. Kind regards, Scottish Friendly.
Rubbish customer service!…
Requested P60 for the last Tax year to which the reply was 'This will be sent to you in the post'. I am still waiting after some six weeks!
All my P60's came within two weeks after the end of the last tax year!
May 8, 2025
Unprompted review
Reply from Scottish Friendly
Dear Josephine, we are sorry to hear you haven't received this yet. If you would like to discuss this further please send an email to contactus@scottishfriendly.co.uk with your full name, postal address, date of birth, policy number and if you also mention this is in relation to your Trustpilot post we will have someone look into this for you. Kind regards, Scottish Friendly
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