Scottishgas Reviews 123

savaged by this so called company they ripped me off even though they received money from government my monthly direct debit was £65 duel fuel now it has risen to £158 without warning .they are getting away with murder .shocking company to deal with steer clear they are jumping on the band wagon

Hopeless company their app no use
Phoned today eventually answered tried explaining showing the same balance on our gas and electric accounts past 2 months
Not sure if our smart metres working properly
Could we get new smart metres NO
No reason why
Eventually told were balances were wrong
Haven't had a bill for ages not even on-line reason being there changing the account system
I give up with them

If you dont have access to the internet you are stuffed! My 80 year old father cannot retrieve any of his £2000 energy account balance due to being cut off from telephone calls. There are all of the options to choose to get to the relevant department required. Yet! Once you choose the department required they tell you to go to the internet website and cut you off from the call. We experimented every call option with the exact same cut off experience. Savage!

Another reviewer wishing there was a zero star option. Just being billed by them is unpleasant from the off. They slapped a charge on me and messed with my credit rating before I received the reminder to pay. Extremely aggressive company in the midst of a national cost of living crisis. happily I can afford to pay. The ex resident, an old lady has been referred to debt collectors without even receiving a reminder for a bill she didn't receive. Ruthless, faceless mess of a company. Can't wait to switch to pretty much any provider

Moved home in October 2022 and unfortunately they are the providers. Now January 2023 and I am still waiting to set up a direct debit to pay. They never answer the phone, the chat is never available. The CEO passes emails to staff who are clearly incompetent, working from home is a big excuse. Ombudsman now, although they are probably in bed together. Disgusted by the lack of care for a customer. As soon as I can I will be switching, anybody is better than being lied to constantly by all staff and blaming each other.

Engineer attended under HomeCare cover and was unable to fix boiler as the parts were obsolete and the boiler deemed irreparable yet somehow we were still charged £50 for ’parts’. On challenging this I was advised it was an error and the invoice would be cancelled. Then received a letter 3 weeks later advising I’d be referred to a debt collector if I didn’t pay the invoice ASAP. It’s extremely difficult to speak to anyone about this, yet if I wanted to pay, I could speak to someone immediately. Appalling that they are allowed to treat people like this and threaten them in this manner when the error belongs with them.

my boiler whent faulty my first offer to repair unit was 6 weeks when the engineer came out he tapped some gages turned a few valves and said half your water pressure and left. no fault report given. cowboys

Despite having homecare cover, we have now had appointments to repair our boiler cancelled for the FIFTH time. The boiler has been broken since Monday meaning no heating or hot water in a vulnerable household for almost a week. They will promise visits just to get you off the phone then no one turns up. The lack of heating resulted in a burst pipe adding to the stress of the situation. Absolutely APPALLING service. I wouldn’t trust anything they tell you.

OK Now had reply which I would like to follow up but I Don't use Facebook or twitter.. Try picking up a phone and speaking with your customers... Not everyone likes social media. More so older people who need the service more.

Home Care - appalling and a con. No heating / hot water and I have to wait 5 days for an engineer!

Usual with crap companies like SG - take your money and run away.

Increased my direct debit without any notification.
Cant see my usage on their app for nearly a year now. New tariffs forced on you and my in house display unit shows old prices also old prices shown on Smart meter so I never no what my daily or weekly usage is apart from getting a statement from Scottish gas which I cannot tell if accurate or NOT.

They wont renew my display unit

Terrible company App when I get a chance I will be switching to Scottish Power for my Gas.

Terrible complacent company since we have had this energy crisis.

Ofgem Cmon start helping the poor consumers.

I had a new boiler installed with a hive mini system on Friday 18th November. The hive system didn’t and still doesn’t connect to my wifi. Engineer tried two hives but couldn’t get it to work and suggested we call our ISP. No issues with ISP as all other devices connect except Hive. Have called multiple times. Still no fix. My complaint was escalated on Thursday 24th to a stage 2 complaint. Advised someone would call me back. Nobody did. I called again on Friday 25th and advised that I should wait 72 hours for a call back. Advised the team works over the weekend. Still no call back. I called tonight and was palmed off again. Advised that complaint was in a queue and i would be called back at some point. No timescales. I’m still stuck with and paying for a heating system that I can’t programme. I have to manually turn on/off. House is freezing in the morning and when I come home from work. I have three kids. I have asked for someone to come and replace Hive system for one that I can programme without a phone app but my request is falling on deaf ears. If I could uninstall and go back to my old system, I would. Very, very poor from Scottish Gas.

Having read the reviews I can understand the frustration of each person.
This company is not fit for purpose.
As the company I was with went under I had no choice but and ended up with them.
There was no contact for months. Then a threatening letter arrived with a large bill.
Tried contacting them to sort things out but got nowhere as all the numbers on each of the threatening letters were automated and of course did not cover the problem.
Then you are kept on hold for 45 minutes.
After the threatening letters came the money collectors from the companies they paid to write to you.
I am sure if Scottish Gas did everything in house and had a better customer service they would save money rather than wasting it on death collectors.
This is a company with no understanding of the problem everyone faces when a simple thing like, contact and customer service goes out the window.
Even when you put pen to paper they still don't have the decency to reply to your letter.
A company whose CEO earns more than the PM still can't get it right with his massive salary.

Moved into a new house in Summer 2022. We knew it needed a new boiler and that it would be a significant job. The sales guy convinced us they were big enough to handle it, and we could have it done within 4-6 weeks. This turned out to be two months, but we were reassured they had the infrastructure to cope. On the day of installation the engineers turned up, took one look and left. They could not do the job as quoted. Having waited 2 months, with the weather getting much colder, the whole process was very frustrating. We contacted a local firm who started the job a week later. It was a complex installation, but it could all have been much less stressful if Scottish Gas had sent an engineer not a salesman to quote and book us in.

Dont take out their appliance cover.I have been paying for breakdown cover for my cooker,dishwasher and integrated fridge for years now.I had to ask for help when my freezer did not work right a couple of months ago.They sent someone out who could not fix it and so i had to buy a new one.The agreement says they will pay a third of the ciost of the new appliance.So they gave me a price for a new fridge freezer from Currys but the price they quote must be a special price for them because when iordered it online it was £70 dearer.So their third eas not really a third.They do not order it you have to yourself and fit it yourself and get rid of the old one yourself.After all that they phoned me to say i owed them £35 .70 because they say that this is the difference between what i had paid in premiums since the anniversary of my policy renewal this year and the cost of getting someone out to look at my freezer and not even fix it.I cancelled the policy after i had to buy a new fridge/freezer as i no longer use my dishwasher and the cooker is now so old that when it goes i will just buy a new one.They say that all this is in the smallprint of my agreement but then whoever reads all this?.Now i have just had a letter in today to tell me that they are holding onto my card details incase there are anyother costs incurred by them even though i never gave them permission to do so.People out there need to know what a terrible company this is who just rides roughshot over their customers.How they stay in business i do not know.But be warned read the small print before signing anything with this company.

absolutely shocking customer service. The annual has safety visits. They don't turn up, they lie, they turn up on days where no notice given. You speak to the customer service team who clearly don't pass on messages. Quick enough to charge you when they say they have visited three occasions and clearly havent. I waited all day the last time. Nobody turned up. I phone up and they tell me it's been cancelled wasting my day. Lying useless clowns who still proceed to tell me there has been three visits. Joke

Boiler broke down. No hot water or heating. Have Homecare contract with them. Could only come out 36 hours later. When they did come they told me they would be back 24 hours later with new part needed. Have just called me (another 18 hours later) to say they cant come for another 4 days !! What service is this ?? What exactly am I paying for with the Homecare?? Disgusted !

Spent hours trying to get through. Finally given a timed appointment call to try and clarify an invoice. After long call a £82.00 bill was reduced to £22.00, today I have received invoice for £234.18.🤬
Back to the drawing board.
How do they manage to run a business?

Shambolic. Receiver a letter to say my direct debit was increasing to over £600 per month. Quite obviously an error for a two bed flat but it took staff 1 hour and 40 mins to come up with any reasonable solution

My mother-in-law died over Easter, closely followed by her husband last month. SG was their gas supplier and they paid by monthly direct debit. The house has been empty for a few months as my father-in-law had moved into residential care. There is next to nothing to pay on the gas account. The house has been sold and the new owner will be taking over the account on 8 Sept, at which point we will settle up. All this has been explained to SG and recent meter readings supplied (they have not sent us a bill). They are also aware we have not yet been granted probate (or confirmation). Nevertheless, upon being informed of my father-in-law's death they almost immediately passed the account details over to their debt enforcers, Phillips & Cohen, who have begun hounding us for payment and asking intrusive and personal questions about the value of the estate and when my husband will be getting probate. It's beyond disgusting.