Scottishgas Reviews 123

Scottish Gas needed NINE call outs in almost 4 years years under our Home Care agreement before they finally diagnosed why our boiler was repeatedly tripping out on high temperature. ( One of their techs had closed and not reopened a valve on the cool back loop to the boiler ) In the meantime they repeatedly replaced components to no effect and even told me that the boiler should be replaced and guess what - they had a good deal. Ok for routine servicing but anything out of the normal which requires some basic analysis is clearly beyond the capacity of all but one of the technicians allocated to this job.

Can’t wait to leave them moving asap after being put here because the company I was with went under if you have any sense drop them

Only giving 1 star as it’s not possible to do 0 stars.
Dreadful customer service - will MIA customer service and they are impossible to contact.
It’s time the Government did something about the services of utility providers. They seem to just do as they like- above any laws or operating policies!

Terrible company …. Sack all there engineers and then expect people to put up with very poor service
The company is rotten to the core terrible customer service same kind of company as P&O. The should be ashamed of themselves. !!!!
The only thing that gets them 1 star is there really nice helpful engineers. Every time they go above and beyond. Well done engineers.

An absolutely dreadful company to deal with! We rent properties to vulnerable tenants and have a faulty meter meaning that they have no accurate way of knowing how much power and gas they’re using. We have been trying for three months to have the faulty meter replaced but are absolutely no further forward.

First of all we were told we had to wait a month before they would even look at it, then it turned in to two months and eventually we were able to arrange an engineer’s appointment, nobody turned up.
We arranged a second appointment and it was cancelled by Scottish Gas with one hour’s notice on the day. We had travelled 40 miles (80 mile round trip) to meet the engineer. We then called again (every time you are on hold for an absolute minimum of 50 minutes, our record is one hour and 35 minutes) and arranged another appointment. Nobody turned up to this one either and, when we called in to enquire, we were told that no appointment had ever been made and that the call handler had, basically, lied about arranging the appointment.

We raised a complaint on the 14th of April and heard nothing until the 20th of May when a Zandile Fikizolo rang and told us that she would be personally dealing with our case but she refused point blank to help in any way until we provided up to date meter readings. We explained that we live some distance away from the property and this would involve a two hour round trip but she still insisted we provide them. We asked why she needed these before she could look into our case and/or arrange to have our faulty meter replaced and she had no answer.

We made the two hour trip and provided the meter readings, both by email to Zandile and through our online account, but have since been ignored. We have sent chaser emails and replied to a text they sent but still nothing so we have just had to raise a second complaint.

It’s beyond frustrating that a company that makes billions in profit every year cannot provide even the most basic levels of customer service and are vulnerable tenants are having untold levels of stress added to their already unfortunate situation. We have explained this to scottish gas but they simply don't care.

We raised the initial complaint on the 14th of April and, apart from that one telephone call from Zandile, have been totally ignored by her and everyone else at scottish gas.

Ironically, because we have an active complaint case, none of the call centre staff can help in any way and have told us we have to wait for the complaint to be resolved. As nobody from complaints will reply to us we're in a Catch 22 situation.

The next step is the Ombudsman but they're pretty toothless and the energy companies pretty much laugh at them as they are largely powerless but it's the only way forward.

I think the fact that every single one of the reviews on here is 'Bad' should tell them something but, as I say, they simply do not care.

We won’t give up, we need a working meter for our tenants and won’t stop until Scottish Gas do their job. Awful.

Trying to talk to someone is impossible. Tried Chat, waited 30 minutes fir an initial response to then be told I needed to be transferred over to an expert on another chat which would take 20 minutes for them to respond. All because they had the wrong email address (their mistake) and said they couldn’t contact me.
Appalling service - how does the regulator let the, away with it?

We were switched to Scottish Gas back in October when our previous local energy supplier went under. On creating our account they added an extra address to our online account in error. We do not, and have never lived there, and I've tried for months to get this address removed.
I have been assured by multiple customer service staff countless times over the past few months that this would be corrected and that they personally would make sure that this happened within 24 hours. Several months later the extra address remains on my account and my account is a mess !! I’ve spent the best part of 50+ hours online trying to get this corrected to no avail. I tried to get in touch with SG again today but they don't answer the phone, and their Web Chat service is not up today. If I could I would switch to another supplier, but this is not advisable at present due to the volatility of the Energy market, so for the moment I'll bide my time, but will move as soon as I can. As an energy user I would not recommend Scottish Gas to anyone, their Customer service is truly awful, and the worst I've experienced in 20 years. Get it sorted Scottish Gas !!

Sent a collection agency to my door for apparently unpaid business electricity bills based on estimates. Both accounts were massively in credit. Use Scottish gas at your own risk.

As there is no other option Very very lucky to receive a ONE! Another massive money grabbing company. Slipping, drowning to the cold depths of certain doom. Run by high-flying, paid extremely large amounts from the poor needy minions. HomeCare DO NOT TOUCH.
No hot water or heating for SIX days. In all Day yesterday, no show or call. Complained and rebooked. Promised, guaranteed, swore on their mothers grave will be here by 6pm. Now told after 7. So PLEASE refund my leckie bill for hot water, compensate my distress and dont be scared to knock very hard and wait a long time whilst i drag my ICE frozen skeleton to the door. oh and bring a ice-pick and shovel to bury my frozen dead remains.

OMG. THIS COMPANY IS AWFUL TO DEAL WITH.
LIKE MOST PEOPLE I AM WORRIED ABOUT BIG BILLS,
I HAD A LARGE CREDIT ON MY ACCOUNT AS MY ANNUAL BILL WAS DUE I CALLED THEM AND ASKED FOR THE CREDIT TO STAY ON AND MY DIRECT DEBIT TO REMAIN A LITTLE HIGHER.
I WAS INFORMED THIS WOULD HAPPEN DESPITE 3 CALLS TO CHECK BECAUSE I KNOW HOW BAD THEY CAN BE, THE CREDIT WAS PAID BACK INTO MY BANK ACCOUNT, HAVING PARTIAL SIGHT IT TAKES ME AGES TO TYPE OR DO TRANSACTIONS ON MY LAPTOP IT TOOK ME OVER AN HOUR TO TRANSFER THE MONEY FROM MY BANK BACK TO SCOTTISH GAS, THEN TODAY THEY HAD NOT TAKEN MY DIRECT DEBIT OFF AND I HAD TO GO ONLINE AGAIN AND TRY AND PAY BY CARD. THE WEBSITE IS NOT WORKING, ITS IMPOSSIBLE TO GET THROUGH ON THE TELEPHONE, I HAVE NEVER KNOWN IT SO DIFFICULT TO GIVE A COMPANY MONEY I AM TRYING TO KEEP MY CREDIT UP AS I AM AFRAID IF I DON'T NEXT WINTER I WON'T BE ABLE TO HEAT MY HOME. , WHY ARE SCOTTISH GAS MAKING IT SO DIFFICULT FOR GOOD CUSTOMERS TO CREDIT ACCOUNT IF WE ARE IN CREDIT THEN SCOTTISH GAS SHOULD LEAVE US WITH THET PEACE OF MIND, ALSO GIVEN MY BANK ACCOUNT HAS SUFFICIENT FUNDS WHY FOR THE THIRD TIME IN AS MANY MONTHS AM I PAYING BY CARD, CUSTOMERS WHO DON'T CHECK REGULARLY COULD FIND THEMSELF WITH A PROBLEM. CUSTOMER SERVICE WHEN YOU DO GET THROUGH ALTHOUGH THEY WANT TO HELP FAIL TO UNDERSTAND WHATS BEEN SAID

Almost impossible to get through to speak someone and then when we finally did (after multiple attempts) we were told they would call us back and never did. Now they just chase for bills with no other contact despite there being an issue with our account.