Scott's Apothecary Reviews 

176
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the candles and body products offer long-lasting, wonderful fragrances that fill the room. Buyers also appreciate the careful packaging, often highlighting thoughtful personal notes and lovely extra gifts included with their orders. People describe the service as fast, efficient, and reliable, noting that purchases always arrive in good time. Consumers truly value the unique organic items, finding them to be wonderful presents for friends and family alike. Overall, shoppers express complete satisfaction with the exceptional quality and wonderful scents provided.

What people talk about most

Product

Consumers find products to be of exceptional quality, praising the organic range, amazing scents, and... See more

Quality

People report positive experiences with quality, highlighting amazing organic items and wonderful scents.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having bought the candles before all I can say is they are the best candles I have had .. I always go for the blood orange especially at Christmas it lasts so long as you come into the room this glori... See more

Rated 5 out of 5 stars

Products arrived well packaged, really happy with the gifts I bought, nice little personal message and little tea light were additional lovely touches that showed this company cares about their produ... See more

Rated 5 out of 5 stars

I was gifted one of your candles last year. I loved the smell, it was fragrant without overpowering and lasted well. It burned perfectly as well. I bought two candles this year & your festive tea ligh... See more

Rated 5 out of 5 stars

This candle is the longest lasting fragrance I've ever had It's really a warm comfortable cosy smell i love it for the winter especially. Fast delivery Excellent ...


Company details

  1. Candle Store
  2. Craft Store
  3. Event Management Company
  4. Gift Basket Store

Written by the company

At Scott's Apothecary we make luxury, hand poured soy wax candles with 100% essential oils, as well as a range of other homeware products. We also run team building events for companies large and small, including Google, PWC, the NHS and many others. Please contact us to find out more and we would be happy to discuss.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(176)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow! Amazing customer service.

Wow! As well as the products being amazing, the customer service is first class! Had a tiny hiccup with a purchase at a face-to-face event and my subsequent email query was answered within minutes (literally) and sorted out graciously and extremely generously. I will be ordering again as a result of this wonderful response. Thank you Scotts Apothecary.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

The most amazing customer service!

The most amazing customer service!
I placed my order and literally within hours I had my parcel of goodies, including some lovely free treats to try.
That's the joy of shopping local ❤️

I highly recommend Scott's Apothecary, not just for the great service, but the hand wash and essential oils were divine, especially loving 'Focus' which I hadn't tried before.

November 23, 2023
Rated 5 out of 5 stars

A wonderful, intimate experience - thank you!

We booked a candle making workshop for number of our community who have lost a baby in honour of baby loss awareness month, to light during the international wave of light.

The workshop was incredible. Alice's knowledge was fantastic and the way she hosted the workshop was wonderful. It was an intimate and special experience for us, and we all benefitted not just with incredible smelling candles, but with a real sense of support.

Thank you so much.

October 5, 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful products

Beautiful products. “Missing” order confirmation email resolved by phone all, so 10/10 for after sales service and problem resolution. Products arrived on time.

October 19, 2023
Rated 5 out of 5 stars

Natural products with a gorgeous scent made in Scotland

I first came across some Scott's Apothecary products in Balgove Larder, St Andrews. I wanted to support this local company making natural products so ordered a selection of candles, tealights and scent diffusers. My order arrived quickly with a lovely wee thank you note. The smell coming from the box was gorgeous - can't wait to try the items. Everything was beautifully packaged and would make a lovely gift. I'd definitely recommend Scott's Apothecary and will order from them again.

September 29, 2023
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Reply from Scott's Apothecary

Thank you Jen. The Balgove Larder is a great place and we are pleased to be stocked in there. See you at the Christmas fair!

Rated 5 out of 5 stars

The most fantastic workshop

The most fantastic workshop! We learnt all about the different oils and their benefits. Once we have completed a short quiz to work out what we were looking for Alice was on hand to help design our oil. Alice was very personable, extremely knowledgeable and friendly. I thoroughly enjoyed making my own bath oil to help me relax! Highly recommended for a Birthday or Hen do.

September 30, 2023
Unprompted review
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Reply from Scott's Apothecary

Thank you, Sophie! Great to have you at the workshop

Rated 5 out of 5 stars

The candle is beautiful

The candle is beautiful. A wonderful fragrance that fills the room and lasts. Beautifully designed.

August 13, 2023
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Reply from Scott's Apothecary

Thank you, Amelia! Your comments are appreciated

Rated 5 out of 5 stars

I love this face oil it’s became such…

I love this face oil it’s became such an important part of my nightly routine before bed. I have bought it as gifts for friends and they love it too.

August 7, 2023
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Reply from Scott's Apothecary

Great to hear, Anne. Thank you for your support and for spreading the word!

Rated 5 out of 5 stars

Every product

Every product, candles, beauty products I have ordered for myself or as gifts are fabulous.

July 19, 2023
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Reply from Scott's Apothecary

Very kind, Carla - thank you for your custom

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very prompt delivery & an expected but very lovely welcome surprise included, will be ordering again very soon. Highly recommended

May 26, 2023
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Reply from Scott's Apothecary

Glad you are pleased Jo and thank you for your kind comments!

Rated 5 out of 5 stars

Unbelievable earthy scents mixed to perfection! Great value 🌟

The scents in all the products I’ve tried are unbelievable, so nice!. I recently tried the Sleep Tight Mist which is so relaxing with hints of lavender and also a Body Oil that makes your skin so soft and smells amazing in Rose Geranium, Lavender and Frankincense. Im a total fan !! Great value for money 🌟

April 26, 2023
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Reply from Scott's Apothecary

Thanks Gemma, lovely to read your positive review

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