Scottsrangecookers Reviews 

Bill came and spent a very long time trying to find out why there was an intermittent smell of gas and sometimes part yellow flame. He also rectified some issues that Rangemaster had missed. When he left the problem seemed resolved. Later last year it came back and I contacted him. He was on holiday and said he would contact me on return but did not. The problem went away again (this has been going on for a few years!). It returned in January and I contact him again. He read my WhatsApps but did not reply. I tried a few times but he did not come back to me. I think he was fed up trying to fix an intermittent problem which kept returning. He did a good job when he came and took a lot of trouble, but did not follow up when the issue returned. I thought there was a one year guarantee but.....

Awful! Waiting for 2 weeks for spare parts and they never arrived! Weather or non stick or whatever reason.

I have an AGA DC6-4, gas hobs on the top, with electric ovens below - a normal oven with an AGA badge on it. The ovens and grill where not working due to the timer module, which shorted the whole cooker.
Bill (Scotts Range Cookers) was lovely to begin with and the website seems very promising, "Whatever your problem or needs, please get in touch and we will be able to help you out with almost anything." (Scotts Range Cookers website). I thought he would be my knight in shinning armour as my ovens were not working and we are a busy household.
There are prices quoted on the webpage for services, i was not charged the website price of £120 but an inflated £145 for the call out, no parts where replaced.
Consistently during the visit Bill was moaning about my oven; how hard it was to work on, they are no good, parts are obsolete, when you can get parts - they don't fit properly, all very negative comments and what a favour he was doing for me to fix this oven. I felt his motive was to try and convince me to buy a new oven from him that he'd refurbished for £1500 - this was not an affordable figure for me. It was very uncomfortable as i just needed my oven to be fixed and for him to go. Although i gave him a lot of information prior to his visit, he did not come prepared and said he would order the necessary parts and would have to come back (another £145 + parts). He told me that he had ordered the parts and was just waiting for them to arrive and would return. He hadn't ordered the parts and had no intension of returning to fix my cooker as he insisted that he would contact a fellow engineer in my area. Bill's visit to me was 13/09/22. On 10/11/22 i lost patience waiting for him and listening to his lies (whilst trying to feed a family with no cooker). I ordered a new timer module and received it the following day. 11/11/22 i fitted the module myself for a fraction of the cost of the unit, that Bill was quoting me. It was easy and could have been done months ago. My experience with Bill is that he is lazy and dishonest, trying to make money through lying to customers.