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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product offerings, highlighting the high quality and wide selection available. Many appreciate the user-friendly website, which makes ordering easy and enjoyable, often leading to quick and accurate deliveries. The promptness and efficiency of the service, along with well-packaged goods, contribute to a satisfying shopping experience. However, some customers also noted issues with order fulfillment, such as not receiving a replacement or refund for a defective purchase, or experiencing delays in receiving their complete order. A few people also mentioned that a specific product, like a die, did not cut as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection of crafting... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast dispatch and timely arrival... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of... See more

Website

People report positive experiences with the website. Customers find the website very user-friendly, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Parcel was shipped to the UK from the USA, every item was in pristine condition, nothing missing. Parcel arrived before expected date too. Not a single complaint. Over the moon that there’s a comp... See more

Rated 5 out of 5 stars

I love Scrapbook.com! Please consider offering free shipping after $X amount. I think your shipping is quite reasonable and I know you offer free shipping on occasion, but I see other people comment... See more

Rated 5 out of 5 stars

Scrapbook.Com is always a great place with great prices, with a on going Beautiful mission, lift up recipients with Beautiful handmade cards from us crafters. Some really do inspire some the recipient... See more

Rated 5 out of 5 stars

Super fast dispatch and delivery of quality craft supplies. Would have no hesitation in recommending Scrapbook.com. Everything I have received has arrived promptly and been excellently packaged. It’s... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

The largest scrapbooking store in the world. Get free project ideas, take classes and shop discount scrapbooking supplies. Browse over two million project ideas in the gallery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Omg where to start

Omg where to start. I am in love with scrapbook.com. I am Canadian, I know there are stores here, they say shop local & I pay more in taxes but nothing compares to your products

December 9, 2025
Unprompted review
Rated 4 out of 5 stars

Great first experience

The prices were good and the order shipped fast. When it arrived one of the tape runners I ordered was broken. Besides that it was well packed and the glitter glue was contained it bubble wrap and the paper was in a separate bag ensuring if the glue open it would be safe.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Company

Great company with many products to choose from and fast shipping. Also, an interactive website. Livestreams are awesome with Laura and Cody!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I love SBC

Fast shipping as always. Great customer service too, I've always been able to reach out to SBC when there has been an issue and they are amazing. One of my favorite online stores to shop!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery.

Pkg was left where requested, at the front door. I am handicapped and was able to bring my pkg inside easily. Pkg was not damaged and placed within my reach.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love Scrapbook.com

The website is easy to use and that makes it easier to view items and find what you are looking for. They have a large assortment of paper crafting supplies and usually it will be in stock, if not you can be notified when it comes in. Awesome

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Orders are received in a timely manner and are quality.

Orders are received in a timely manner. Maybe once or twice had one take a bit of time. Orders received are what you ordered and as described. So far I've been very happy with Scrapbook.com and have used them for many years. I also like when I can get in on the freebees that are offered every so often. Sometimes I miss out but enjoy it when I don't. Items are quality and not cheap or flimsy.

November 12, 2025
Unprompted review

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