Scrap Local Reviews 179

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the efficiency and ease of the process from start to finish. Many people appreciate the helpful, friendly, and courteous staff, both on the phone and during collection. Reviewers consistently mention receiving fair prices and prompt payments, often within hours of collection, making the entire transaction smooth and stress-free. However, some customers were dissatisfied with missed collections, with one person reporting four no-shows. A few other people also felt that the quality of parts received was poor, leading to additional repair costs and disappointment with the value for money.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, friendliness, and... See more

Payment

People report positive experiences with payment. Customers consistently praise the promptness of payments,... See more

Price

Reviewers mention positive feedback about price. Customers consistently report receiving good and fair... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can not praise this company enough. Instructions were straight forward & easy to follow. I was updated by email about everything from time of collection to payment transaction. First time using SCRAP... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call. Couldn’t access the boot to retrieve some belongings & Wi... See more

Company replied

Rated 5 out of 5 stars

Best company ever! The pick up driver Beardo was amazing. The price agreed was paid into my bank and accessible 2 hours after pick up! Would recommend highly (especially to women who may struggle to t... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided. I got a quote through their page which was easy to use, and it gave me a time slot for 2 days time. The next day I was contacted and asked if I wanted an earlier slot as th... See more

Company replied


Company details

  1. Salvage Yard
  2. Auto Wrecker

Written by the company

Scrap Local is one of the fastest growing networks of scrap metal dealers & vehicle dismantlers in the UK. Find dealers nationwide for everything scrap today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Prompt

Prompt, efficient and extremely helpful
Would recommend

July 21, 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Jeff. 😊

Rated 5 out of 5 stars

5 star....

5 star....

Good price...

Quick and efficient...

Thanks very much...

July 17, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for your review, Tim.

Rated 5 out of 5 stars

Very fast service

Very fast service, lovely people and prompt payment.

July 17, 2025
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Reply from Scrap Local

Thank you for your review, Julie!

Rated 5 out of 5 stars

I scrapped my old vehicle today…

I scrapped my old vehicle today (Vauxhall Corsa D). I was extremely pleased with the service and price offered. I was put under no pressure to sell and the staff were all polite, efficient and punctual. I would recommend this company.

July 16, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for your excellent review. 😊

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Collected my wife's citroen when they said they would. Collected the car at 3:30pm. paid the money in to my account at 5:40 pm the same day. Was the best price. Thank you

July 14, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for the great review, Mohamed. I'm glad everything went smoothly and that we offered the best price. If you ever need us again, we’ll be here to help.😊

Rated 4 out of 5 stars

Best Price

Best Price. Attention to detail. Slight Hiccup in getting right pick up for my 6 seater. Resolved quite well in the end.

July 14, 2025
Unprompted review
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Reply from Scrap Local

Thank you for your review, Andy. I'm glad everything was sorted for you in the end.

Rated 3 out of 5 stars

I am waiting for my payment still on my…

I am waiting for my payment still on my transit van EJ07WCL, it’s now been three days and I am not very happy.

July 7, 2025
Unprompted review
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Reply from Scrap Local

Hi James,

I have contacted the collection agent who collected your van. They have apologised for the delay in payment and have assured me that the payment will be with you today.

I'm very sorry for the inconvenience.

Best regards,
Scrap Local

Rated 5 out of 5 stars

Excellent Efficient Service

Beardo has just collected my car, friendly, efficient and made it look really easy.
Informed me of what to do next.
From start to finish with Scrap Local everything has been quick and efficient.
Excellent Service
Thank You
Deborah

June 28, 2025
Unprompted review
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Reply from Scrap Local

Thank you for leaving us a great review, Deborah. I'm glad you were happy with our service.

Rated 5 out of 5 stars

fantastic company!!!

fantastic company!!!
great customer service
the guy who came to collect lovely guy
Got the best price for my car thank you 😊
fast payment

June 18, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for your review, Katrina. I'm glad we could give you the best price and great customer service!

Rated 5 out of 5 stars

Easy-Peasy Process

Easy to book it online and followed with a phone call to confirm. Even offered to collect the car a day early for me. Great communication and friendly team of staff. Money for the car received on the same day.

June 17, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for the great review! We're really glad to hear the process was smooth and straightforward for you.

Rated 5 out of 5 stars

First time using scrap local ive never…

First time using scrap local ive never scrapped a car before and they were brilliant. Everybody i delt with was really helpfull and pleasant and made the transaction go really smoothly also the best price so thankyou to all the staff and the pickup driver a really nice friendly guy.

June 19, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you! I'm glad you had a great experience with us.

Rated 1 out of 5 stars

Cowboy company

Cowboy company

June 20, 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Hi Graham,
I'm sorry you're not happy with the service we provided. Could you please provide your registration number, and I will investigate this further.

Rated 5 out of 5 stars

Scrap Local - 5 Star Service - Highly Recommend

Scrap Local customer service was outstanding. I’ve never scrapped a car before and the team at Scrap Local offered a great rate for my vehicle and proceeded to manage the entire process from ‘offer’, through to ‘pickup’. This was carried out over the phone and a driver collected the vehicle from my doorstep.

No hassle at all. I fully recommend Scrap Local!

April 4, 2025
Scrap Local logo

Reply from Scrap Local

Thank You, Karl, that’s amazing to hear. We’re so glad your first time scrapping a car was smooth and hassle-free. We appreciate the recommendation and we’re always here if you need us again! 😊

Rated 5 out of 5 stars

Great company …

Brilliant service by Annie and Joe great price more than double other quotes I got would definitely use again many thanks Malc

April 4, 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Malcolm! We're delighted Annie and Joe could help and get you such a great price.

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