Scratchrepaircar Reviews 

105
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were let down by their experience overall. Consumers frequently struggled with extremely poor customer service, finding it nearly impossible to get any helpful communication or support when attempting to resolve urgent problems. Buyers also faced deeply frustrating delivery delays, missing package contents, and incorrect products arriving instead of what was originally purchased online. Though some customers experienced significant issues, a minority of people were genuinely satisfied with fast shipping options and secure packaging. These reviewers additionally appreciated that certain items matched their vehicle color quite accurately, providing a convenient solution that was simple to apply.

What people talk about most

Product

People report ambiguous experiences with product, as some customers praise the quick delivery and perfect... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as some consumers praised quick delivery times... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising swift shipping that... See more

Customer service

Consumers find customer service to be extremely frustrating due to non-existent communication and unanswered... See more

Quality

Customers consistently note dissatisfaction with quality, frequently reporting receiving the wrong color... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a touch up pen, noticed immediately the delivery address was not correct, phoned spoke to a polite chap who took down the correct address and said it would be with me in a few days …. delivere... See more

Rated 1 out of 5 stars

AVOID THESE PEOPLE. Charge for next day delivery and still waiting several days later. Tracking ref is invalid, Customer Chat doesn’t work, no reply from them. CRIMINALS.

Rated 1 out of 5 stars

" order in 1 hr for next day delivery" done that, paid the extra £5.99 postage.... took 3 days to drop it at post office. Tried calling numerous times, left voice mail sent emails. No reply... avoid (... See more

Rated 1 out of 5 stars

Don’t go near them. Sent wrong item tried every way to get a replacement email , phone , message link , no communication, nothing, demanded a refund or replacement still nothing . THEY DO NOT CARE ! S... See more


Company details

  1. Paint Store

Written by the company

At Scratch Repair, we specialize in producing car paint that exact color match your vehicle. Bid farewell to those wallet-draining expenses as you warmly embrace DIY smart and effective methods for restoring and renewing your cars paint


Contact info

1.7

Bad

TrustScore 1.5 out of 5

105 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(105)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Services

After inputting my vehicle's registration, I received the precise paint match and had it delivered within 2-3 days. Applying the product resulted in an outstanding outcome.

February 7, 2024
Unprompted review
Show reviews in all languages. (105 reviews)

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