Scratchtrip Reviews 122

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I am very happy with the product, amazing quality and quick delivery! I recommend it as a gift or personal use.

Rated 5 out of 5 stars

I have now shopped with Scratchtrip twice now and the products I have brought from them each time are of an amazing standard. I have recommended them to friends and family who are interested in travel... See more

Rated 1 out of 5 stars

Despite paying for express delivery to have it within 7 days, 3 weeks later, still no sign of it. Really disappointed as it was a gift and we had it sent to a families house for my sons 18th Bir... See more

Company replied

Rated 5 out of 5 stars

The product is exactly what I imagined. It was delivered on time. I found a little difficult to get information abou my delivery, but at the end, it was delivered as stipulated at the website when I b... See more

Company details

  1. Gift Shop

Written by the company

We are small family business in Europe who loves to make exceptional printed products with scratch off layer!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Wrong order and no answer from the client service

I ordered the "Perfect date" challenge. I ordered it in French. But I received a wrong poster in Lituanian with kind of "healthy habits" challenge.
I sent an email three days ago to ask them to send me the right one, and I still have no answer .. I Hope it's not a scam and that someone will reply to my e-mail.

February 4, 2023
Unprompted review
Scratchtrip logo

Reply from Scratchtrip

Hello, we will reship the correct one. Sorry for inconvenience

Rated 4 out of 5 stars

Good

The product is really good. The only downside was the shipment. I paid extra for it to be quicker and it took the same time as If I hadn't paid.
However I am really happy with how the product turned out.

January 23, 2023
Rated 5 out of 5 stars

Quality and quantity!

Quality and quantity!
Very impressed at the quality of all the cards and just how many European cities they cover. This will keep me going for years!

February 1, 2023
Rated 5 out of 5 stars

I love it

I love the product. The design is great and its perfect to track the cities you visit in Europe. I highly recommend it

January 7, 2023
Rated 3 out of 5 stars

please send me the products first

please send me the products first, nothing has arrived yet. 30/1 today I have received the products … thank you

January 7, 2023
Scratchtrip logo

Reply from Scratchtrip

Please send us an email with your order number

Rated 5 out of 5 stars

I bought the European city cards

I bought the European city cards. It’s a great idea for short breaks. Helps plan the significant sites and includes a map. I did buy them just before Christmas and due to postal strike they were delayed, prepared for this. Worth the wait. Good quality.

January 3, 2023
Rated 3 out of 5 stars

Have I been scammed?

Update: The communication with the supplier was outstanding. They worked out what had happened and sent a new order straight away which came within a week. The scratch map and scratch postcards are fantastic. I cannot fault the product or suppliers at all and take back any worries I had previously. It's always scary ordering from a new sight but I can confirm that it is NOT a scam and I am so glad that I purchased the product. My mother in law loved the idea and we are now ordering another one for when she retires as that is what she requested.

Original:
When I first ordered from the site on 27th November, customer service replied so quickly about how long it might take. I have been very patient with the delivery and haven't minded at all. However, the tracking says that it has been delivered successfully but I have had no delivery. There are no photos to show where it has been delivered or to prove delivery has taken place. I am now worried I have been part of a scam.

December 16, 2022
Unprompted review
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Reply from Scratchtrip

Thank you for your kind words

Rated 3 out of 5 stars

Update: 2 weeks shipping time to SK

Update: it took 2 weeks to ship to Slovakia, I had to go to the post office to pick it up. Customer service was nice and helpful. Cards look nice and good quality. Afterall, if you order to Slovakia count with the shipping time being a bit longer.


It's been a week and I have no information about my order and I've already paid for it. The tracking link doesn't show anything. I wrote to customer service twice, no answer. I really hope that there is no issue and I will have my order in the upcoming week, because I really love these these cards and poster.

November 25, 2022
Unprompted review
Scratchtrip logo

Reply from Scratchtrip

Hello, email was sent with tracking number. Thank you for your feedback

Rated 4 out of 5 stars

Got an email on the 31st of October…

After an issue with delivery my order arrived and I love it. Customer service was great to deal with too definitely be ordering again

October 28, 2022
Unprompted review
Scratchtrip logo

Reply from Scratchtrip

Hello, we see that your parcel was deliverd. We had some issues with Ireland shipping. Now it's sorted out. Thank you for your patience

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