screenrec.com Reviews 1,287

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the application for its user-friendly interface and ease of use, highlighting its reliability and efficiency for various tasks. Many appreciate the quick capture and sharing capabilities, along with features like automatic recording saves and small file sizes, which contribute to a smooth and professional experience. The quality of recordings, even on free plans, is frequently noted as excellent, making it a highly recommended tool for both personal and professional use. However, some customers also noted occasional issues such as the app crashing during longer recordings or videos turning black, making the footage unusable. A few other people also felt that the lack of a pause feature during recording was a significant omission, and some experienced problems with the RECORD icon or unexpected account issues.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising its ease of use and simplicity... See more

Application

Users describe positive interactions with the app, often praising its utility for recording videos and taking... See more

Product

People report positive experiences with the product, often describing it as practical, amazing, and excellent... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent video and audio... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ScreenRec is a very handy tool. Taking screenshots and recording videos is super easy, and what I like most is how quickly I can share them with others. The interface is simple, lightweight, and doesn... See more

Rated 5 out of 5 stars

Very easy to use. I really just need a good screen recorder that ALSO has a very readily available "link" to share. Much smother and professional instead of uploaded large MB files that need to be dow... See more

Rated 5 out of 5 stars

This is the best ScreenRec Tool available cuz you have automatic cloud upload. You easily can download the files for Forensic evidence and if there is a Danger Press ALT+S and everything is captured f... See more

Rated 5 out of 5 stars

Great application. I like that it keeps the file sizes small. I just wish I had a more powerful laptop that wouldn’t lag so much while recording. I tried using the windows snipping tool for recording... See more


Company details

  1. Software Company

Written by the company

ScreenRec is a free screen recorder and screenshot capturing software for Mac, Windows and Linux with instant, private and secure cloud sharing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice software

Nice software, It's help me for capture the moments when i show anything to my team or customer so at least i can record.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

No payment receipt!

I needed a receipt for reimbursement purposes, but none was provided—only a thank-you note. This is disappointing and unprofessional.

March 30, 2026
Unprompted review
screenrec.com logo

Reply from screenrec.com

Hi Arya, sorry for the frustration. To download your receipt, please log in to your account here: https://member.screenrec.com/panel/#signin⁠, then go to Account > Payments and cards. Next to the invoice, click Preview and then print or save it as a PDF. If you still have trouble, please contact us and we’ll help.

Rated 5 out of 5 stars

highly reccomended

i lovedddd it alot ,helped me and has helping me v much ,id just suggest you guys try stuff like record a certain tab or window asw but overall i love it,its been over a year i think since i have started using screenrec

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my subscription not…

I had an issue with my subscription not being activated after payment, but the support team responded quickly and resolved the problem efficiently.

They were professional, helpful, and ensured my account was properly upgraded. I appreciate the fast response and good customer service.

Thank you for your support!

March 24, 2026
Unprompted review
Rated 2 out of 5 stars

Quality reduction for free version

When I first started using Screenrec it was fabulous. Honestly I was so impressed at its simplicity and ease of use. However, they have now introduced paid version and suddenly the free version is rubbish. The quality of the video is really bad, there's an annoying glitch at the beginning of recording so you don't fully know when recording has started so this means videos need to be edited before sharing.
I understand they are a business and want to make money but how can I trust them to maintain the quality I pay for? What's to stop them introducing paid tiers and suddenly my paid low tier becomes rubbish? Nope. I'm not paying a company that thinks it's ok to reduce value in order to make the paid version desirable.

March 24, 2026
Unprompted review
screenrec.com logo

Reply from screenrec.com

Hi Ruby, thank you for the honest feedback. We’re sorry to hear this has been your experience.
For the video quality issue, please open the ScreenRec app Settings screen, click the gear icon next to Video Quality, and make sure the quality slider is set to maximum.

Rated 5 out of 5 stars

Excellent service and response time

Excellent service and response time. Special Thanks to Deyan for his timely and informative response that included step-by-step directions to answer the question I had. I'd recommend this product to anyone who has the need for capturing screenshots and recordings.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Overall experience is good

Overall experience is good, but the UI gestures are not easily accessible or user-friendly, and the video capturing and saving process is a bit messy.

March 17, 2026
Unprompted review

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