In my experience, shipping to the UK takes around 1 week, and I didn’t have to pay any import fees or customs charges. The items look cool, the sizes are a bit weird and probably not for everyone. T-s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All of their items are heavily cropped, but this isn’t made clear on their pictures, I’m 6’4 so all their clothes look stupid on me even though I like the designs. £10 delivery then have to pay anothe... See more
Company replied
the support team was very friendly and helpful. Great garments except for one im sending back now but it was no problem the support team was helpful and understanding. Btw I love these unique pieces o... See more
Company replied
Quick delivery! The products I ordered were definitely oversized so I’m glad I sized down as they also inform you on some of their designs on the website. The quality is great for the price! Only have... See more
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Scuffers
We appreciate your feedback and regret the return process was not convenient. We'll review our policies to improve.
Fast delivery great product true to size
April 16, 2026
Reply from Scuffers
We appreciate you sharing your feedback. We're happy you received your order quickly and that the product fits well and is of great quality.
Horrible customer service didn’t revive…
Horrible customer service didn’t revive my return until two months later and no answer to emails for two months.
April 20, 2026
Reply from Scuffers
We regret that our service and communication regarding your return were not satisfactory. We appreciate your feedback and will investigate how to improve our response times.
I love the skirt and quality and the…
I love the skirt and quality and the style !
It’s very special
April 20, 2026
Problem with oder
Problem with oder. Costumer Service wouldn’t reply to my Emails. What a pitty. I really like the mark, but feel myself there with my Problem.
April 20, 2026
Reply from Scuffers
We regret that you encountered an issue with your order and our support team didn't respond. We appreciate your feedback and will investigate how to improve our customer service.
Super quick shipping and quality of…
Super quick shipping and quality of product was great.
March 11, 2026
I bought a hoodie and was mistaken…
I bought a hoodie and was mistaken about the chosen size. I asked for the size change and the process was very quick. They even sent the new hoodie before returning the wrong one.
April 15, 2026
Everything went perfect
Everything went perfect, from ordering to shipping to the product itself
April 14, 2026
Reply from Scuffers
We regret that your order did not arrive. We'll investigate to prevent this from happening again. Thanks for letting us know.
Great communication
Great communication, very helpful and great returns process
May 4, 2026
Unprompted review
Reply from Scuffers
We're happy to hear that our communication and returns process were helpful. We appreciate your positive feedback and your time!
I still haven’t recieved my order and I…
I still haven’t recieved my order and I haven’t received a reply from various emails that I’ve sent asking for a refund of which by law I’m entitled to as the order hasn’t been delivered.
April 20, 2026
Reply from Scuffers
We apologize that your order hasn't arrived and that you haven't received responses to your emails. We are looking into this issue to determine what occurred. Thank you for letting us know.
Reply from Scuffers
We are so happy to learn that you enjoyed our fantastic quality and service and found our people happy. Thank you for your review!
Great product
April 15, 2026
Reply from Scuffers
We appreciate the positive feedback and are so glad the product fits perfectly! Thank you for letting us know.
Reply from Scuffers
We regret that the delivery information was unclear. We'll review our processes to improve this experience. Thanks for your feedback.
Will never order again
Will never order again. Takes very long before it is delivered and when it doesn’t fit it cost 15 euro’s to send it back
April 15, 2026
Reply from Scuffers
We appreciate your feedback and are sorry to hear about the delivery and return costs. We'll review our processes to improve the customer experience.
Reply from Scuffers
We're so happy you find our product really nice and of high quality and that we delivered it fast, even over a long distance!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.