Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed on the KYC process
I love buying vouchers in your platform but your KYC was too strict. I don't want to be asked personally about my interests in life. I feel invaded. Surely, people buy vouchers because they need it. I'll be moving to another website to buy vouchers.
January 2, 2026
Unprompted review
Reply from SEAGM
Hi, Mitch. We’re sorry to hear about your experience and truly appreciate you sharing your concerns.
We understand that the identity verification (KYC) process can feel intrusive, and we regret if it made you uncomfortable. Please know that this process is implemented to comply with regulatory requirements and to protect both our users and the platform from fraud and unauthorised activities. The information requested is strictly for verification and security purposes only.
That said, we value your feedback and will continue reviewing our processes to ensure they remain as respectful and streamlined as possible. If you’d like us to review your case further or clarify any part of the verification process, you’re welcome to reach out to our support team at helper@seagm.com
You can also find more details about our identity verification here:
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Thank you for your past support, and we’re sorry to see you go. We hope to have the opportunity to serve you better in the future.
"Expired code P79656330"
"I purchased a PUBG UC redeem code yesterday, but the code I received had already expired on December 31st. I bought it after the expiry date, which is unacceptable. I have the proof that the code is invalid. Please replace it with a valid code or refund my money as soon as possible."
January 1, 2026
Unprompted review
Reply from SEAGM
Hello, Khurkhangal. We’re very sorry to hear about the expired code issue. 😔 Thank you for providing the details and feedback. We’ve reported your case and will need to check with our card suppliers first.
You’ll receive a notification via email as soon as the issue is resolved. We sincerely apologise for the inconvenience and truly appreciate your patience.
Customer support ZHI WEI was great in helping me getting…
ZHI WEI was great in helping me getting my account back
January 2, 2026
Unprompted review
Reply from SEAGM
Hello, OG. Thank you for your feedback! We’re happy to hear that Zhi Wei could assist you so effectively and get your account back. Your kind words will definitely be shared with the team!
creat and good hha
January 2, 2026
Unprompted review
Reply from SEAGM
Hi, GANAA Ganaa. Thank you for the 5-star rating!
We’re glad you had a great experience and appreciate your support. Hope to serve you again soon!
The best apps ✅
January 1, 2026
Unprompted review
Reply from SEAGM
Hi, Solo Gaming. Thanks for the great feedback! We’re thrilled you’re enjoying our apps and appreciate your support.
Reliable top up for my mobile games
Reliable top up for my mobile games. Did a mistake one time and they promptly emailed me to put the correct details
January 1, 2026
Unprompted review
Reply from SEAGM
Hello, Noesis Cabarles. Thanks for sharing your experience! We’re glad your top-ups are going smoothly and that our team could quickly help correct the details. Happy gaming!
Cecilia was the Agent who helps me to…
Cecilia was the Agent who helps me to create my account, by her I could do it. Amazing!
December 31, 2025
Unprompted review
Reply from SEAGM
Hello, CriisS Fiigueroa. Thank you for your wonderful feedback! We’re delighted to hear that Cecilia assisted you smoothly throughout the account creation process. We’ll be sure to share your kind words with her!
Excellent !
December 31, 2025
Unprompted review
Reply from SEAGM
Hello, Ashley Johnston. Thanks for the fantastic review! We’re happy to hear our Live Chat team was quick and helpful. Your feedback motivates us to keep providing great service!
live chat is fast respond and helpful
December 31, 2025
Unprompted review
Reply from SEAGM
Hello, You D. Thank you for your 5-star rating! ⭐
We’re glad to hear that our Live Chat team responded quickly and was able to help you. Your support truly means a lot to us, and we look forward to assisting you again whenever you need us.
Thanks For Support ❤️
December 30, 2025
Unprompted review
Reply from SEAGM
Hello, Yusuf Alsaadi. We truly appreciate it!
Your encouragement means a lot to our team, and we’re always here whenever you need us.
refund is without fees
Please be aware that some orders will need a verification ID / passport
December 29, 2025
Unprompted review
Reply from SEAGM
Hello, Konstantin. Thank you for your feedback. Please note that some orders may require identity verification using an ID or passport. You can find more information here: https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Any fees applied are collected by the payment service provider and are beyond our control.
If you need further assistance, please submit an email to helper@seagm.com, and our team will be happy to assist you.
Thank you for your understanding and for choosing SEAGM.
Reply from SEAGM
Hello, Anderzon Arandela. Thanks for the shout-out! We’re happy our team could respond quickly and help you out. We appreciate your support and look forward to assisting you again!
Very cheap on tex unlike other websites…
Very cheap on tex unlike other websites that I know that’s all I got to say sorry this is one more thing very good customer support also in my opinion this deserves a five star
December 28, 2025
Unprompted review
Reply from SEAGM
Hello, Googl. Thank you so much for your kind words and recommendation! We’re glad to hear that you find our prices competitive and our customer support helpful. Your feedback means a lot to us, and we truly appreciate your 5-star rating!
I bought 300+25 UC but the UC I bought…
I bought 300+25 UC but the UC I bought is 52020530632 and I can't log in with this ID. Please help me.
Card No:PUBG300+25UC-13870510 PIN:LJ4sVH7B2F2e39Ha36
December 29, 2025
Unprompted review
Reply from SEAGM
Hello, Есүхэй. We’re sorry to hear about the trouble you’re experiencing. For your own security, we kindly advise removing the card number and PIN details from this public review, as sharing such information may lead to unauthorised use.
Please note that SEAGM is not responsible for any losses resulting from the public disclosure of code details.
To assist you further, we encourage you to contact our LiveChat support, where our team will be happy to review your order and guide you accordingly. Thank you for your understanding, and we look forward to assisting you.
not bad
overall pretty good other tyan one of my orders that took really long to arrive
December 23, 2025
Unprompted review
Reply from SEAGM
Hello, Jie. Thank you for your feedback! We’re glad to hear that overall you had a good experience. We apologise for the delay with that one order and appreciate your patience. We’ll continue working to improve our service and ensure faster delivery in the future.
I have made a payment in weekend that…
I have made a payment in weekend that was rejected but due to me complain they they push for my refund and in less than 5 to 6 hours . i got refunded thnks so much
December 27, 2025
Unprompted review
Reply from SEAGM
Hello, Steven F Christopher. Thank you for sharing your experience! We’re glad we could resolve your issue quickly and ensure your refund was processed promptly. Your satisfaction is our top priority, and we appreciate your patience and support.
Helpful staff
Staff are always helpful and quick to respond on the live chat.
December 28, 2025
Unprompted review
Reply from SEAGM
Hello, Harry Yule. Thank you for your kind feedback! We’re glad to hear that our staff has been helpful and quick to respond via LiveChat. Your satisfaction is very important to us, and we look forward to assisting you again anytime.
Hello
Hello, i've ordered from this website MANY times and most of my vouches was invalid. Or someone has used it already when I never have. My order is: C88989737 and it said its invalid after not using it for about 3 hours
December 25, 2025
Unprompted review
Reply from SEAGM
Hello, Nsnsjs Nahajs. We’re sorry to hear about your experience and understand your concern. This is certainly not the standard of service we strive to provide.
To assist you further, please contact our LiveChat support with your order number so our team can guide you through the reporting process. We will ensure this matter is thoroughly investigated.
Thank you for bringing this to our attention. We look forward to resolving this for you as soon as possible.
Reply from SEAGM
Hello, EPIC Gamer. Thank you for your kind feedback! We’re glad you like our website. Your support means a lot to us, and we look forward to serving you again soon.
Reply from SEAGM
Hello, Bymbabayr Bayrbat. Thank you so much for your rating! Your support means a lot to us, and we look forward to serving you again soon!
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