Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
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Review summary
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The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All goes well unless you’re flagged for additional account cerification
At no point during account creation or them taking your money do they mention their extremely invasive ‘additional verification’. Supposedly this to prevent fraudulent activity or I had the luck of the draw of being ‘randomly selected’ for this.
They ask for a passport. And then want you to to write specific details and take a selfie with these details and your passport. Any editing of your personal information means you won’t pass. But do they tell you this up front? No. Do they offer alternative verification? No. Do they tell you why you’ve been flagged for fraudulent activity? No.
No information for you. But they want all your information.
After 90 minutes of going back and forth, I finally asked for a refund. Was told my amount was refunded. Was this indicated in my account? No. Did they send an email stating a refund had been issued? No. Did anything come through the payment method (PayPal) about a refund? No.
Quick to take your money. But not wanting to give you your money back.
I waited for verification. Nothing came.
Asked the stupid chat person. Was told it could take a few days!
For the first time EVER (in 25 years of having a PayPal account), I did a PayPal chargeback.
Lo’ and behold. Within one minute of submitting the chargeback and I get an email from SEAGM stating my account has been suspended. And I find I can no longer log in.
So, it is advised to take screenshots of your account and transactions should you have an issue. Because instead of acting maturely, like a (legitimate) business should, they retaliate.
Again, quick to take and slow to respond. Clearly they did not actually issue a payment with PayPal because the notification that a chargeback had been issued and their subsequent retaliation was nearly instantaneous.
Anyway. 0/0 stars if I could give it. Would not recommend.
They’re immature scammers, so buyer beware.
January 12, 2026
Unprompted review
Reply from SEAGM
Hello Jane,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns.
For security and fraud-prevention purposes, accounts may be required to complete additional identity verification. As outlined in our Help Center, edited, covered, or altered documents are not supported. These requirements are publicly listed in our FAQs before submission:
[i] https://help.seagm.com/hc/en/articles/1054-FAQs:-SEAGM-Account-Identity-Verification.
Regarding refunds, once a refund is approved, it enters a processing stage handled by the payment provider. During this period, the refunded amount may not immediately appear in your account or payment method. Processing timelines may vary depending on the provider. Further details are available here:
[ii] https://help.seagm.com/hc/en/articles/1506-When-should-I-expect-my-refund
Please also note that when a chargeback is initiated, the account is automatically suspended as a standard security precaution. This measure is implemented to prevent any activity during the investigation period and is not intended as a retaliatory action.
We regret any inconvenience caused and appreciate your feedback. If you would like us to review your case further, please contact our team at helper@seagm.com with your order details, and we will be happy to assist.
I am so happy with seagm
I am so happy with seagm. This site is trusted. Instant delivery. So first service and even refund within no time. And good customer service. Respond anytime within a minute.. Love this and using it daily to top up my games...
100% trusted site😍😍😍😍
January 11, 2026
Unprompted review
Reply from SEAGM
Hello, KARZ GAMING. Thank you for sharing such wonderful feedback!
We’re thrilled to know SEAGM has become part of your daily gaming routine. Delivering fast, reliable service with responsive support is exactly what we aim for, and it’s great to hear it made a difference for you. Your trust truly motivates our team. Happy gaming, and we look forward to serving you again!
how can i refund
January 11, 2026
Unprompted review
Reply from SEAGM
Hello Joker, we’re sorry for the inconvenience.
Kindly reach out to our LiveChat team with your order details, and we will check on any possible refund for you. Our agents will assist you promptly.
Thank you for your patience.
Reply from SEAGM
Hello, Muugii. Thank you so much for your awesome review!
We’re thrilled to know you’re happy with our service. Your support motivates us to keep making top-ups fast, safe, and hassle-free. Enjoy your games!
best top up website
best top up website. my orders always arrived, and even when delayed customer support always friendly and on it asap
January 10, 2026
Unprompted review
Reply from SEAGM
Hello, KBi Momo. Thank you for your kind words!
We’re happy to hear your orders consistently arrive and that our support team is there to assist quickly when needed. It’s great to know SEAGM continues to make your top-up experience smooth and hassle-free.
Favourite giftcards/ online currency merchandiser
I have been using this website for my game giftcard purchases as welll as retail store giftcard purchases and I haven't run into any problems.
They're also very wary of sudden suspicious transactions which is great as it protects you and others. Their verification system is detailed and it ensures that they properly verify the purchaser's identity before proceeding.
The agents are wonderful to chat with and they're extremely knowledgeable.
January 10, 2026
Unprompted review
Reply from SEAGM
Hello,빈다나. Thank you for the fantastic review!
We’re thrilled to hear SEAGM has become your go-to platform for game and retail gift cards. It’s great that our security measures give you peace of mind, and we’re glad our verification system and knowledgeable support team have made your experience smooth and safe.
Your kind words motivate us to keep providing reliable service and excellent support. Happy gaming!
Never had issues when purchasing…
Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
January 10, 2025
Unprompted review
Reply from SEAGM
Hello, NG JUN YEW. Thank you for the positive feedback!
We’re happy to know you’ve had a smooth experience with diamond purchases and found our offers worthwhile. If a transaction ever doesn’t go through as expected, our support team is always ready to assist. We appreciate your support and hope you continue enjoying great deals with SEAGM!
Purchases and support are fast
Purchases, support are fast. Would prefer this over other ones
January 10, 2026
Unprompted review
Reply from SEAGM
Hi, Aca Nee. Thank you for the great review!
We’re glad to hear you’re enjoying our fast purchases and quick support. It means a lot to know you’d choose SEAGM over other platforms. We truly appreciate your support and look forward to serving you again!
Reply from SEAGM
Hello, Yash. Thank you for your feedback and 5-star rating!
We’re glad to hear that you find our service reliable and secure. We look forward to serving you again soon.
Reply from SEAGM
Hello, Helmi. Thank you for your feedback. After checking, we found that the payment has not been received.
If the amount was deducted from your account, please contact our LiveChat support and provide the payment receipt so our team can verify the transaction and assist you accordingly.
We appreciate your understanding and look forward to resolving this matter for you.
Reply from SEAGM
Hello, KR ARSH KR ARSH. Thank you for your rating!
We’re always here to provide the best experience possible and look forward to assisting you again soon.
Great Services
Have been using for years. Customer service is fast, responsive and helpful. Site's easy to use and has great discounts. Also keeps transactional records and useful for when retrieving codes. The recent assistance by Simon Teng was super quick!
January 9, 2026
Unprompted review
Reply from SEAGM
Hello, Dominic Tan. Thank you for your feedback and for being a loyal user over the years!
We’re glad to hear that our site, discounts, and transactional records have been useful to you. It’s wonderful that Simon Teng could assist you quickly. We’ll make sure to share your appreciation with him.
We look forward to continuing to provide you with excellent service.
Helped me when I need it
Helped me do my purchases needed on amazon. It got delayed for ID verification, but I understand why it’s done and it’s better imo to be delayed than scammed. Support was helpful too. Everything worked.
January 8, 2026
Unprompted review
Reply from SEAGM
Hello, Nicolae T. Thank you for your feedback and 5-star rating.
We’re pleased to hear that our team was able to assist you and that your purchases were completed successfully. We appreciate your understanding regarding the ID verification process, which is in place to ensure the security of all transactions.
We look forward to serving you again in the future.
I just got scammed by this company from…
I just got scammed by this company from Malaysia. Search on google for a Viettel card. purchase one value 30.000đ Viettel card. Purchase at 08 January 2026 but in the Show Card they sent me a serial code and PIN code Expire Date 2025-12-31.
I tried to 3/5 time on my phone to topup the code and it said:
Ma so the cao khong hop le hoac da duoc su dung, Quy khach vui long kiem tra lai. Luu y: Thue bao da nap the sai 3 lan lien tiep va se bi khoa khi nap the sai 5 lan lien tiep. Tran trong.
It mean the card already used by someone else or the code is invalid.
Well done. thank you so much for scammed me 30.000đ for a website that look really legit but used for scam.
January 8, 2026
Unprompted review
Reply from SEAGM
Hello, Ste Pham. We’re very sorry to hear about the issue with your Viettel card and completely understand how frustrating this must be. We are currently investigating the matter with our card supplier.
If it’s confirmed that the card is invalid or has already been used, we will ensure you receive a replacement or a refund. We appreciate your patience and will keep you updated as soon as possible via email.
Thank you for bringing this to our attention.
First their system doesn't registered…
First their system doesn't registered the payment and then their customer service is also not taking action how much time it could take to check a transaction i reported immediately it's been more than 48 hrs no refund
January 5, 2026
Unprompted review
Reply from SEAGM
Hello, iamnoton socialsites. We’re very sorry for the inconvenience and understand how frustrating this situation must be. 🙏
After receiving your report, we immediately escalated the case to the payment service provider. At the moment, the payment has not yet been released by them, and the funds are not with us, which is why the order remains in a pending payment status.
Please rest assured that we are actively following up on this matter. Once the payment provider releases the transaction or provides an update, we will notify you promptly via email and proceed accordingly, including a refund if applicable.
We sincerely apologize for the delay and appreciate your patience while this is being resolved.
Quick and trustworthy way for ingame…
Quick and trustworthy way for ingame money in many games, for a discount!
Support was quite quick to respond!
January 6, 2026
Unprompted review
Reply from SEAGM
Hello, Mick K. Thank you for choosing us! We’re glad you had a smooth experience with our in-game top-ups and that our support team could help quickly.
VERY BAD
VERY BAD
THEY TRY TO SCAM MY MONEY.
I BOUGHT WITH RAZER GOLD WALLET SINCE 12 DEC AND THE ARE ASKING FOR KYC JUST FOR 7 .12 $ PURCHASE , THAT'S WHY I CANCEL IT AND ASKING FOR REFUND FOR OVER 20 DAYS, THEY SAID , THEY WILL SOVLE IN 1-3DAYS AGAIN AND AGAIN AND TILL NOW.
January 3, 2026
Unprompted review
Reply from SEAGM
Hi, ZAYAR TUN. We’re sorry to hear about your dissatisfaction and understand your concerns regarding this matter. Please be assured that we take all customer feedback seriously and do not engage in any form of fraudulent activity.
For security and compliance purposes, certain transactions may require additional review, regardless of the purchase amount or payment method. Your case is currently under review, and the funds are temporarily on hold while this process is being completed. We regret that the resolution has taken longer than initially expected and sincerely apologise for the inconvenience caused.
Should you wish to follow up on this matter or require further clarification, please contact our support team directly at helper@seagm.com, where they will be able to assist you accordingly. We appreciate your patience and understanding.
Best Service.
January 5, 2026
Unprompted review
Reply from SEAGM
Hello, Zenith On Air. We really appreciate your kind words! We’re thrilled our service met your expectations and look forward to helping you again soon!
it's a dump
This isn't a gaming site, it's a dump. Five questions and confirmations before purchase, three after, then they spend half a day thinking about it and refuse to sell you a $30 game. It's just shameful. Leave the internet.
January 4, 2026
Unprompted review
Reply from SEAGM
Hello, David. We apologise for the inconvenience you’ve experienced. Our goal is to provide a secure and reliable platform for all transactions, and we regret that your recent purchase did not meet these standards.
To assist you further, please provide your order details and contact our support team directly at helper@seagm.com, so they can review your case and help resolve the issue.
best support ever
January 4, 2026
Unprompted review
Reply from SEAGM
Hi, Sea. Thank you for your kind words! 🙌 We’re thrilled to hear you had a great experience with our support. Looking forward to helping you again!
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