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Sea Island Coffee Reviews 

408
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they have ever had. Many people appreciate the efficient delivery service, noting that products arrive quickly and promptly. The ordering process is frequently highlighted as easy to use, supported by responsive and helpful customer service. However, some customers also noted issues with external delivery services, such as shipments getting stuck in customs or problems with specific carriers. A few other people also felt that certain coffee varieties did not meet their taste expectations, mentioning issues like under-roasted beans, bitterness, or a lack of expected flavor profiles.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the coffee as amazing,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the coffee as amazing,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as fantastic, great, and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy ordering system and prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied

Rated 5 out of 5 stars

Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more

Company replied

Rated 5 out of 5 stars

Good roast. Good beans. Up to expectations. But the package (tin) doesn’t contain a one-way valve. After leaving the beans sitting for two weeks to release gas, the packaging inside became very inflat... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

408 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(408)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Yet again great service

Yet again great service. Second order. I was sceptical on the first order so ordered a small amount. Second order I went for the larger bag.
Nothing gives you a better feeling than a good coffee.
Thankyou.

August 14, 2024
Unprompted review
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Reply from Sea Island Coffee

We couldn't agree more! So pleased you enjoyed your coffee. Thanks for leaving us a review :)

Rated 4 out of 5 stars

not sure the price was worth it, lots of other coffee roasters with great coffee.

Coffee was good, just not worth the price I paid for such a small amount of coffee beans. Thanks for the experience though.

July 23, 2024
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Reply from Sea Island Coffee

Hi Kevin, Thank you for your feedback. The price reflects the renown of Hacienda La Esmeralda, who's coffees do tend to be expensive due to their reputation and high-demand. We do appreciate your review though and hope you’ll try other coffees from our selection as we aim to supply a range of price points! If you need further assistance, please let us know.

Rated 5 out of 5 stars

Incredible experience for my first…

Incredible experience for my first order. Received my order within two days of ordering.
Was lucky enough to place my first order using a discount code. Have yet to try the beans themselves but I have been reassured they are the best you can buy!

July 18, 2024
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Reply from Sea Island Coffee

Hi Maria, Thank you! It’s always our pleasure. We hope you enjoy the Stoneleigh beans once you try them!

Rated 5 out of 5 stars

The smoothest and best tasting coffee…

The smoothest and best tasting coffee that I have ever had.
Very fast delivery and great service 5 stars all round.

July 3, 2024
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Reply from Sea Island Coffee

Hi Clive, very pleased to hear you’re enjoying your coffee! Thank you for taking the time to review. Let us know if you want further recommendations in future!

Rated 5 out of 5 stars

Easy to order

Easy to order, fast efficient delivery , last order was made on Thursday Evening delivered on Saturday morning .

July 5, 2024
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Reply from Sea Island Coffee

Hi Sue, Thank you! It’s always our pleasure. Enjoy the coffee!

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