While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more
Company replied
Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more
Company replied
Good roast. Good beans. Up to expectations. But the package (tin) doesn’t contain a one-way valve. After leaving the beans sitting for two weeks to release gas, the packaging inside became very inflat... See more
Company replied
Company details
About Sea Island Coffee
Written by the company
Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.
We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.
We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.
Contact info
164 Old Brompton Road, SW5 0BA, London, United Kingdom
- 02032420936
- info@seaislandcoffee.com
- seaislandcoffee.com
4.6
Excellent
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Safely packaged and well wrapped
Safely packaged and well wrapped. Promptly delivered. Lovely product. Would highly recommend.
November 18, 2024
The Panama Geisha my wife said tasted…
The Panama Geisha my wife said tasted weak now matter how she brewed it.
November 13, 2024
Well packaged an prompt service,waiting…
Well packaged an prompt service,waiting to have coffee on christmas day.
November 4, 2024
This was a gift to a friend overseas.
This was a gift to a friend overseas.
They said they really liked the box it came in.
I liked your communication along the way, it assured me, I had made a safe purchase , thank you.
October 28, 2024
Some concern recently
I have been a customer for years. The price is higher than other places, but for the choices of prestige beans offered, it's OK. However, they seem to increase the price quite a lot in the past two years, which make it even less palatable.
What slightly worried me recently, is that the rather expensive beans I got didn't seem to be very recently roasted. I do hand flush, and I can tell if the beans are very recently roasted judging by the foam. If I pay £130 for 125g beans, I need it to be as fresh as possible, otherwise they should give a discount.
October 17, 2024
Reply from Sea Island Coffee
Hi Po-Yu,
We're sorry to hear that you were not as happy with your recent order. Please be assured that we always roast as fresh as possible - typically to order. Your order of Panama Geisha was during our 'Origin of the Week' promotion for that coffee, and there would never be a scenario where an Origin of the Week coffee wouldn't be roasted within a day or two of your order coming in, so it was definitely fresh! We only roast in very small batches to ensure customers receive coffee as fresh as possible. The foam or 'bloom' is not always the best indication of freshness, particularly in lighter roasts like our Panama's.
In regards to price, we aim to keep prices as consistent as possible and don't increase them unless necessary. The price of coffee and shipping has gone up significantly over the last few years - especially for rare and remote origins - and so, while we have had to raise the price of some origins in accordance with this, most of our coffees have remained the same price for a few years now.
We appreciate your feedback though and please feel free to email us if you have any other questions.
Kind regards,
The Sea Island Team
Excellent
From the ordering to delivery everything was flawless.
Great coffee love the blue mountain beans.....excited service and quality
October 11, 2024
Reply from Sea Island Coffee
Hi Jimmy, Thank you! It's always our pleasure. Very pleased to hear you are enjoying the Jamaica Blue Mountain coffee!
Coffee from my island
I am from the Canary Islands and I love coffee.
I also ordered raw coffee and can wait to roast it.
Came in the mail really fast.
October 10, 2024
Reply from Sea Island Coffee
Hi Valeria, thank you for the lovely review - we hope the Canary Islands beans remind you of home! 🙂
A good range of coffee
Sea island Coffee has a good range of rarer coffees to suit a range of budgets. Worth a look for the adventurous coffee drinker.
October 2, 2024
Reply from Sea Island Coffee
Delighted to hear you appreciate our coffee selection! It’s always our pleasure to offer unique coffees for those who want to expand their coffee horizons – thank you for leaving a review.
Great coffee service
Great customer service. The various coffees available are second to none, the choice is amazing. Highly recommend
September 10, 2024
Coffee with character
The purchased coffee beans arrived in good time and well packaged. A little more information on the variety of this bean in relation to others in that area would be a welcome extra.
September 12, 2024
Unique and distinctive coffees
Unique and distinctive coffees - all very good. One set of pods (the Panamanian) did not extract coffee properly (only about half the amount of water seemed to percolate through the pod and into the cup) leading me to believe there is a defect in those pods.
September 11, 2024
Fantastic
What a beautiful coffee, I wish I would have found it before, I save it for my last coffee of the day to savour the smell and taste.
September 9, 2024
I ordered a Costa Rican and a Jamaican
I ordered a Costa Rican and a Jamaican.
Both of these were exceptional.
September 5, 2024
Nice gift
I bought a gift for a colleague and they love it. The gift box looks great and arrived very quickly
August 27, 2024
Best coffee in london and fast…
Best coffee in london and fast delivery. Favourite remains the Jamaica blue mountain coffee
August 9, 2024
Reply from Sea Island Coffee
Hi Ulrike, Blue Mountain is a favourite of ours too! Thanks for the review 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.